The impact of the recovery paradox on retailer-customer relationships

Managing Service Quality

Volumn 19, Issue 1, 2009, Pages 42-59

  Priluck, Randi ^a   Lala, Vishal ^a  

^a PACE UNIVERSITY   (United States)

Author keywords

After sales service; Customer relations; Customer satisfaction

Indexed keywords

EID: 59949100538     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910926809     Document Type: Article

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