Contradictory spaces: Negotiating virtual spaces of consumption

Journal of Service Management

Volumn 20, Issue 2, 2009, Pages 227-245

  Laing, Angus ^a   Newholm, Terry ^b   Hogg, Gill ^c  

^a UNIVERSITY OF GLASGOW   (United Kingdom)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

^c HERIOT WATT UNIVERSITY   (United Kingdom)

Author keywords

Consumer behaviour; Customer service management; Electronic commerce; Empowerment; Internet

Indexed keywords

EID: 75149198326     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910952799     Document Type: Article

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