Antecedents and outcomes of service recovery performance in a public health-care environment

Journal of Services Marketing

Volumn 19, Issue 5, 2005, Pages 293-308

  Ashill, Nicolas J ^a   Carruthers, Janet ^a   Krisjanous, Jayne ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

Employees; Health services; Service failures; Service improvements

Indexed keywords

EID: 24344510284     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040510609916     Document Type: Article

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