Service quality in health care setting

International Journal of Health Care Quality Assurance

Volumn 22, Issue 5, 2009, Pages 471-482

  Rashid, Wan Edura Wan ^a   Jusoff, Hj Kamaruzaman ^b  

^a UNIVERSITI TEKNOLOGI MARA   (Malaysia)

^b Yale University   (United States)

Author keywords

Hospitals; Quality; Service quality assurance

Indexed keywords

ARTICLE; COMPARATIVE STUDY; CONSUMER; HEALTH CARE QUALITY; HUMAN; NONBIOLOGICAL MODEL; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PERCEPTION; STANDARD; STATISTICS; THEORETICAL MODEL; CONSUMER ATTITUDE; STANDARDS; STATISTICS AND NUMERICAL DATA;

CONSUMER SATISFACTION; EFFICIENCY, ORGANIZATIONAL; HUMANS; MODELS, ORGANIZATIONAL; MODELS, THEORETICAL; PATIENT SATISFACTION; QUALITY INDICATORS, HEALTH CARE; QUALITY OF HEALTH CARE; SOCIAL PERCEPTION; CONSUMER BEHAVIOR;

EID: 70349646248     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860910975580     Document Type: Article

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