How do customers react to critical service encounters?: A cross-sectional perspective

Total Quality Management

Volumn 10, Issue 8, 1999, Pages 1131-1145

  De Ruyter, Ko ^a   Wetzels, Martin ^a   Van Birgelen, Marcel ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442278174     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412997118     Document Type: Review

References (47)

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