Service quality perceptions and patient satisfaction: A study of hospitals in a developing country

Social Science and Medicine

Volumn 52, Issue 9, 2001, Pages 1359-1370

  Andaleeb, Syed Saad ^a  

^a BEHREND COLLEGE   (United States)

Author keywords

Developing nations; Health services; Patient perception; Service quality; Statistics

Indexed keywords

ARTICLE; BANGLADESH; DEVELOPING COUNTRY; FACTORIAL ANALYSIS; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH CARE UTILIZATION; HEALTH SERVICE; HUMAN; MULTIPLE REGRESSION; PATIENT; PATIENT SATISFACTION; PERCEPTION;

BANGLADESH; DEVELOPING COUNTRIES; FACTOR ANALYSIS, STATISTICAL; HEALTH SERVICES; HOSPITAL ADMINISTRATION; HOSPITAL-PATIENT RELATIONS; HUMANS; PATIENT SATISFACTION; PERSONNEL, HOSPITAL; QUALITY INDICATORS, HEALTH CARE; REGRESSION ANALYSIS; TIME FACTORS;

EID: 0035108829     PISSN: 02779536     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0277-9536(00)00235-5     Document Type: Article

References (38)

1. Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile industry
2. Determinants of customer satisfaction with hospitals; A managerial model
3. Public and private hospitals in Bangladesh; Service quality and predictors of hospital choice
4. An experimental assessment of the SERVQUAL scale
5. Adapting the SERVQUAL scale to hospital services; An empirical investigation
6. The health of the health sector
7. The public's perception of quality hospitals II; Implications for patient surveys
8. Improving the measurement of service quality
9. Consumer perceptions of service quality; An assessment of the SERVQUAL dimensions
10. Measuring service quality; A reexamination and extension
11. Quality assessment and assurance; Unity of purpose, diversity of means
12. An approach to client satisfaction measurement as attribute of health service quality
13. The differential effects of exercised and unexercised power sources in a marketing channel
14. Adaptation and customer expectation of health care options
15. Parvez fighting death at DMCH
16. Patient satisfaction; The impact of past experience
17. Improving the quality of investment in health; Lessons on sustainability
18. Service quality measurement
19. The great gap
20. A conceptual model of service quality and its implications for future research
21. SERVQUAL; A multiple-item scale for measuring customer perceptions of service quality
22. Refinement and reassessment of the SERVQUAL scale
23. Measuring patient satisfaction; collecting useful data
24. Explaining perceptions of hospital operations by a modified SERVQUAL approach
25. Health and poverty in Bangladesh
26. Modeling patient satisfaction and service quality