Hospital service recovery

Journal of Hospital Marketing and Public Relations

Volumn 16, Issue 1-2, 2006, Pages 3-14

  Gutbezahl, Cary ^a   Haan, Perry ^b  

^a Tri Vista Health Care Group   (United States)

^b Bridgewater House   (United States)

Author keywords

Health care; Hospital services; Hospitals; Service; Service recovery

Indexed keywords

CLINICAL RESEARCH; COMMUNITY CARE; EMERGENCY WARD; HEALTH CARE ACCESS; HEALTH CARE COST; HEALTH CARE DELIVERY; HEALTH CARE PERSONNEL; HEALTH INSURANCE; HOSPITAL MANAGEMENT; HOSPITAL SERVICE; HUMAN; JOB SATISFACTION; MALPRACTICE; MEDICAL STAFF; PATIENT SATISFACTION; PRIORITY JOURNAL; QUESTIONNAIRE; REVIEW; UNITED STATES;

EFFICIENCY, ORGANIZATIONAL; HOSPITAL ADMINISTRATION; HOSPITAL-PATIENT RELATIONS; UNITED STATES;

EID: 33748467834     PISSN: 15390942     EISSN: 15390934     Source Type: Journal    
DOI: 10.1300/J375v16n01_02     Document Type: Review

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