Comparing hospital staff and patient perceptions of customer service: A pilot study utilizing survey and focus group data

Health Services Management Research

Volumn 19, Issue 1, 2006, Pages 52-66

  Fottler, Myron D ^a   Dickson, Duncan ^b   Ford, Robert C ^a   Bradley, Kenneth ^c   Johnson, Lee ^d  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

^c Winter Park Memorial Hospital   (United States)

^d FLORIDA HOSPITAL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CLINICAL ARTICLE; COMPARATIVE STUDY; CONTROLLED STUDY; FEMALE; HEALTH CARE DELIVERY; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICE; HOSPITAL PERSONNEL; HUMAN; INFORMATION PROCESSING; MALE; PATIENT ATTITUDE; PATIENT SATISFACTION; PERCEPTION; PILOT STUDY; PRIORITY JOURNAL;

DATA COLLECTION; FOCUS GROUPS; MEDICAL STAFF, HOSPITAL; ORGANIZATIONAL CASE STUDIES; PATIENT SATISFACTION; PILOT PROJECTS; QUALITY OF HEALTH CARE; UNITED STATES;

EID: 32144453835     PISSN: 09514848     EISSN: None     Source Type: Journal    
DOI: 10.1258/095148406775322052     Document Type: Article

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