Service failures and recovery in retail banking: The customers’ perspective

International Journal of Bank Marketing

Volumn 19, Issue 1, 2001, Pages 37-48

  Lewis, Barbara R ^a   Spyrakopoulos, Sotiris ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Banking; Consumer attitudes; Customer satisfaction; Customer service; Service quality

Indexed keywords

EID: 84986083409     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320110366481     Document Type: Article

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