The service performance gap: testing the redeveloped causal model

European Journal of Marketing

Volumn 34, Issue 3-4, 2000, Pages 472-497

  Chenet, Pierre ^a   Tynan, Caroline ^b   Money, Arthur ^c  

^a UNIVERSITY COLLEGE CORK   (Ireland)

^b NOTTINGHAM TRENT UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF READING   (United Kingdom)

Author keywords

Commitment; Co operation; Personnel; Relationship marketing; Service quality; Trust

Indexed keywords

EID: 0005212077     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560010311993     Document Type: Article

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