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Volumn 7, Issue 4, 1999, Pages 32-50
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Nature and determinants of customer expectations of service recovery in health care.
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Author keywords
[No Author keywords available]
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Indexed keywords
ARTICLE;
DOCTOR PATIENT RELATION;
EPIDEMIOLOGY;
HEALTH CARE QUALITY;
HEALTH SERVICES RESEARCH;
HOSPITAL MANAGEMENT;
HUMAN;
HUMAN RELATION;
METHODOLOGY;
NONBIOLOGICAL MODEL;
ORGANIZATION AND MANAGEMENT;
PATIENT SATISFACTION;
STANDARD;
UNITED STATES;
EFFICIENCY, ORGANIZATIONAL;
HEALTH CARE SURVEYS;
HEALTH SERVICES RESEARCH;
HOSPITAL ADMINISTRATION;
HOSPITAL-PATIENT RELATIONS;
HUMANS;
INTERPERSONAL RELATIONS;
MODELS, ORGANIZATIONAL;
PATIENT SATISFACTION;
QUALITY ASSURANCE, HEALTH CARE;
UNITED STATES;
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EID: 0033144524
PISSN: 10638628
EISSN: None
Source Type: Journal
DOI: 10.1097/00019514-199907040-00007 Document Type: Article |
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Times cited : (17)
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References (0)
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