Patient expectations of fair complaint handling in hospitals: Empirical data

BMC Health Services Research

Volumn 6, Issue , 2006, Pages

  Friele, Roland D ^a   Sluijs, Emmy M ^a  

^a NETHERLANDS INSTITUTE FOR HEALTH SERVICES RESEARCH   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONTROLLED STUDY; DOCTOR PATIENT RELATION; EXPECTATION; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HOSPITAL SERVICE; HUMAN; MAJOR CLINICAL STUDY; NETHERLANDS; OUTCOME ASSESSMENT; PATIENT SATISFACTION; QUESTIONNAIRE; BOARD OF TRUSTEES; FEMALE; GENERAL HOSPITAL; HEALTH CARE SURVEY; HUMAN RELATION; INTERPERSONAL COMMUNICATION; INTERVIEW; MALE; MEDICAL ERROR; ORGANIZATION AND MANAGEMENT; PATIENT ADVOCACY; PROFESSIONAL STANDARD; SOCIAL JUSTICE; STANDARDS; UNIVERSITY HOSPITAL;

COMMUNICATION; FEMALE; GOVERNING BOARD; HEALTH CARE SURVEYS; HOSPITAL-PATIENT RELATIONS; HOSPITALS, GENERAL; HOSPITALS, UNIVERSITY; HUMANS; INTERVIEWS AS TOPIC; MALE; MEDICAL ERRORS; NETHERLANDS; PATIENT ADVOCACY; PATIENT SATISFACTION; PROFESSIONAL STAFF COMMITTEES; PROFESSIONAL-PATIENT RELATIONS; QUESTIONNAIRES; SOCIAL JUSTICE;

EID: 33748514581     PISSN: 14726963     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-6-106     Document Type: Article

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