The role of understanding customer expectations in aged care

International Journal of Health Care Quality Assurance

Volumn 21, Issue 1, 2008, Pages 50-59

  Leventhal, Leib ^a  

^a Conflict Management Systems Designer ^*  (Australia)

Author keywords

Australia; Customer satisfaction; Elder care; Patients

Indexed keywords

AGED; ARTICLE; ATTITUDE TO HEALTH; ELDERLY CARE; HUMAN; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PSYCHOLOGICAL THEORY;

AGED; ATTITUDE TO HEALTH; HEALTH SERVICES FOR THE AGED; HUMANS; PATIENT SATISFACTION; PSYCHOLOGICAL THEORY;

EID: 38949167122     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860810841156     Document Type: Article

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