Trust in automation: Integrating empirical evidence on factors that influence trust

Human Factors

Volumn 57, Issue 3, 2015, Pages 407-434

  Hoff, Kevin Anthony ^a   Bashir, Masooda ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

automated system; human automation interaction; reliance; trust formation; trust in automation

Indexed keywords

MAN MACHINE SYSTEMS; SECURITY OF DATA;

AUTOMATED SYSTEMS; DESIGN RECOMMENDATIONS; ENVIRONMENTAL CONDITIONS; FUTURE RESEARCH DIRECTIONS; HUMAN-AUTOMATION INTERACTIONS; RELIANCE; TRAINING INTERVENTION; TRUST FORMATION;

AUTOMATION;

AUTOMATION; HUMAN; MAN MACHINE INTERACTION; PSYCHOLOGY; TRUST;

AUTOMATION; HUMANS; MAN-MACHINE SYSTEMS; TRUST;

EID: 84928311805     PISSN: 00187208     EISSN: 15478181     Source Type: Journal    
DOI: 10.1177/0018720814547570     Document Type: Article

References (149)

1. Abe G., Richardson J.. The effect of alarm timing on driver behaviour: An investigation of differences in driver trust and response to alarms according to alarm timing. Transportation Research Part F: Traffic Psychology and Behaviour. 2004 ; 7: 307-322
2. Abe G., Richardson J.. Alarm timing, trust and driver expectation for forward collision warning systems. Applied Ergonomics. 2006 ; 37: 577-586
3. Antifakos S., Kern N., Schiele B., Schwaninger A. Proceedings of Mobile HCI 2005. New York, NY: ACM ; 2005: 9-14.
4. Atoyan H., Duquet J. R., Robert J. M.. Trust in new decision aid systems. Proceedings of the 18th International Conference of the Association Francophone d'Interaction Homme-Machine ; 2006 New York, NY ; 2006. 115.
5. Bagheri N., Jamieson G. A.. The impact of context-related reliability on automation failure detection and scanning behaviour. 2004 IEEE International Conference on Systems, Man and Cybernetics ; 2004 ; 2004. 212.
6. Bailey N. R., Scerbo M. W.. Automation-induced complacency for monitoring highly reliable systems: The role of task complexity, system experience, and operator trust. Theoretical Issues in Ergonomics Science. 2007 ; 8: 321-348
7. Barber B. The logic and limits of trust. New Brunswick, NJ: Rutgers University Press ; 1983
8. Bass E. J., Baumgart L. A., Shepley K. K.. The effect of information analysis automation display content on human judgment performance in noisy environments. Journal of Cognitive Engineering and Decision Making. 2013 ; 7: 49-65
9. Bean N. H., Rice S. C., Keller M. D. Proceedings of the Human Factors and Ergonomics Society 55th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2011: 1417-1421.
10. Beck H. P., Dzindolet M. T., Pierce L. G.. Automation usage decisions: Controlling intent and appraisal errors in a target detection task. Human Factors. 2007 ; 49: 429-437
11. Beck H. P., McKinney J. B., Dzindolet M. T., Pierce L. G.. Effects of human-machine competition on intent errors in a target detection task. Human Factors. 2009 ; 51: 477-486
12. Biros D. P., Daly M., Gunsch G.. The influence of task load and automation trust on deception detection. Group Decision and Negotiation. 2004 ; 13: 173-189
13. Biros D. P., Fields G., Gunsch G.. The effect of external safeguards on human-information system trust in an information warfare environment. Proceedings of the 36th Annual Hawaii International Conference on System Sciences ; 2003 New York, NY ; 2003. 1.
14. Bisantz A. M., Seong Y.. Assessment of operator trust in and utilization of automated decision-aids under different framing conditions. International Journal of Industrial Ergonomics. 2001 ; 28: 85-97
15. Burns M. N., Begale M., Duffecy J., Gergle D., Karr C. J., Giangrande E., Mohr D. C.. Harnessing context sensing to develop a mobile intervention for depression. Journal of Medical Internet Research. 2011 ; 13 (3). e55
16. CassidyA. M. (2009). Mental models, trust, and reliance: Exploring the effect of human perceptions on automation use. (Unpublished Masters Thesis). Naval Postgraduate School, Monterey CA.
17. Cohen M. S., Parasuraman R., Freeman J... Paper presented at the Command and Control Research and Technology Symposium ; 1998 Washington, DC ; 1998..
18. Colquitt J. A., Scott B. A., LePine J. A.. Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology. 2007 ; 92: 909-927
19. Corritore C. L., Kracher B., Wiedenbeck S.. On-line trust: Concepts, evolving themes, a model. International Journal of Human-Computer Studies. 2003 ; 58: 737-758
20. Cummings M. L., Clare A., Hart C.. The role of human-automation consensus in multiple unmanned vehicle scheduling. Human Factors. 2010 ; 52: 17-27
21. Czaja S. J., Sharit J.. Age differences in attitudes toward computers. Journals of Gerontology Series B: Psychological Sciences and Social Sciences. 1998 ; 53: 329-340
22. Dadashi N., Stedmon A. W., Pridmore T. P.. Semi-automated CCTV surveillance: The effects of system confidence, system accuracy and task complexity on operator vigilance, reliance and workload. Applied Ergonomics. 2012 ; 44: 730-738
23. DalyM. A. (2002). Task load and automation use in an uncertain environment (Master's thesis). Retrieved from ProQuest Dissertations and Theses.
24. Davenport R. B., Bustamante E. A. Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2010: 1513-1517.
25. de Visser E. J., Krueger F., McKnight P., Scheid S., Smith M., Chalk S., Parasuraman R. Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2012: 263-267.
26. de Visser E. J., Parasuraman R.. Adaptive aiding of human-robot teaming effects of imperfect automation on performance, trust, and workload. Journal of Cognitive Engineering and Decision Making. 2011 ; 5: 209-231
27. de Vries P., Midden C.. Effect of indirect information on system trust and control allocation. Behaviour & Information Technology. 2008 ; 27: 17-29
28. de Vries P., Midden C., Bouwhuis D.. The effects of errors on system trust, self-confidence, and the allocation of control in route planning. International Journal of Human-Computer Studies. 2003 ; 58: 719-735
29. Deutsch M.. The effect of motivational orientation upon trust and suspicion. Human Relations. 1960 ; 13: 123-139
30. Dimoka A.. What does the brain tell us about trust and distrust? Evidence from a functional neuroimaging study. MIS Quarterly. 2010 ; 34: 373-396
31. Dishaw M. T., Strong D. M., Bandy D. B.. Extending the task-technology fit model with self-efficacy constructs. Paper presented at the Eighth Americas Conference on Information Systems ; 2002, August Dallas, Texas ; 2002, August. 1021.
32. DixonS. R. (2007). Imperfect diagnostic automation: How adjusting bias and saliency affects operator trust (Doctoral dissertation). Retrieved from ProQuest Dissertations and Theses.
33. Dixon S. R., Wickens C. D.. Automation reliability in unmanned aerial vehicle control: A reliance-compliance model of automation dependence in high workload. Human Factors: The Journal of the Human Factors and Ergonomics Society. 2006 ; 48 (3). 474-486
34. Dixon S. R., Wickens C. D., McCarley J. S.. On the independence of compliance and reliance: Are automation false alarms worse than misses?. Human Factors. 2007 ; 49: 564-572
35. Dzindolet M. T., Peterson S. A., Pomranky R. A., Pierce L. G., Beck H. P.. The role of trust in automation reliance. International Journal of Human-Computer Studies. 2003 ; 58: 697-718
36. Dzindolet M., Pierce L., Peterson S., Purcell L., Beck H. Proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2002: 551-555.
37. Engell A. D., Haxby J. V., Todorov A.. Implicit trustworthiness decisions: Automatic coding of face properties in human amygdala. Journal of Cognitive Neuroscience. 2007 ; 19: 1508-1519
38. Ezer N., Fisk A. D., Rogers W. A. Proceedings of the Human Factors and Ergonomics Society 51st Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2007: 6-10.
39. Ezer N., Fisk A. D., Rogers W. A.. Age-related differences in reliance behavior attributable to costs within a human-decision aid system. Human Factors. 2008 ; 50: 853-863
40. Fan X., Oh S., McNeese M., Yen J., Cuevas H., Strater L., Endsley M. R.. The influence of agent reliability on trust in human-agent collaboration. Proceedings of the 15th European Conference on Cognitive Ergonomics: The Ergonomics of Cool Interaction ; 2008 New York, NY ; 2008..
41. Faulty reading helped cause Dutch plane crash. (2009, March4). CNN Europe. Retrieved from http://www.cnn.com/2009/WORLD/europe/03/04/plane.crash/index.html?iref=allsearch
42. Gao J., Lee J. D. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2006: 215-219.
43. Gefen D., Karahanna E., Straub D. W.. Trust and TAM in online shopping: An integrated model. MIS Quarterly. 2003 ; 27: 51-90
44. Gong L.. How social is social responses to computers? The function of the degree of anthropomorphism in computer representations. Computers in Human Behavior. 2008 ; 24: 1494-1509
45. GreenB. D. (2010). Applying human characteristics of trust to animated anthropomorphic software agents (Doctoral dissertation). Retrieved from ProQuest Dissertations and Theses.
46. Hancock P. A., Billings D. R., Oleson K. E., Chen J. Y. C., de Visser E., Parasuraman R.. A meta-analysis of factors impacting trust in human-robot interaction. Human Factors. 2011 ; 53: 517-527
47. Hardin R. Trust. Cambridge, UK: Polity ; 2006
48. Ho G., Kiff L. M., Plocher T., Haigh K. Z. The AAAI 2005 Fall Symposium on Caring Machines. Menlo Park, CA: AAAI Press ; 2005: 45-50.
49. Ho G., Wheatley D., Scialfa C. T.. Age differences in trust and reliance of a medication management system. Interacting With Computers. 2005 ; 17: 690-710
50. Hoffman R. R., Lee J. D., Woods D. D., Shadbolt N., Miller J., Bradshaw J. M.. The dynamics of trust in cyberdomains. IEEE Intelligent Systems. 2009 ; 24 (6). 5-11
51. Huerta E., Glandon T., Petrides Y.. Framing, decision-aid systems, and culture: Exploring influences on fraud investigations. International Journal of Accounting Information Systems. 2012 ; 13: 316-333
52. Jamieson G. A., Wang L., Neyedli H. F. Developing human-machine interfaces to support appropriate trust and reliance on automated combat identification systems. Toronto, Canada: Department of National Defence ; 2008
53. Jian J. Y., Bisantz A. M., Drury C. G, Llinas J.. Foundations for an empirically determined scale of trust in automated systems. International Journal of Cognitive Ergonomics. 2000 ; 4: 53-71
54. JohnsonJ. D. (2004). Type of automation failure: The effects on trust and reliance in automation (Master's thesis). Retrieved from ProQuest Dissertations and Theses.
55. Kaber D. B., Endsley M. R.. The effects of level of automation and adaptive automation on human performance, situation awareness and workload in a dynamic control task. Theoretical Issues in Ergonomics Science. 2004 ; 5: 113-153
56. Kim J., Moon J. Y.. Designing towards emotional usability in customer interfaces: Trustworthiness of cyber-banking system interfaces. Interaction With Computers. 1998 ; 10: 1-29
57. Koustanaï A., Cavallo V., Delhomme P., Mas A.. Simulator training with a forward collision warning system effects on driver-system interactions and driver trust. Human Factors. 2012 ; 54: 709-721
58. Lacson F. C., Wiegmann D. A., Madhavan P. Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2005: 482-486.
59. Lee E.-J.. Flattery may get computers somewhere, sometimes: The moderating role of output modality, computer gender, and user gender. International Journal of Human-Computer Studies. 2008 ; 66: 789-800
60. Lee J. D., Moray N.. Trust, control strategies and allocation of function in human machine systems. Ergonomics. 1992 ; 22: 671-691
61. Lee J. D., See K. A.. Trust in automation: Designing for appropriate reliance. Human Factors. 2004 ; 46: 50-80
62. Lees M. N., Lee J. D.. The influence of distraction and driving context on driver response to imperfect collision warning systems. Ergonomics. 2007 ; 50: 1264-1286
63. Lerch F. J., Prietula M. J., Kulik C. T. Expertise in context: Human and machine. Feltovich P. J. Ford K. M. Hoffman R. R., ed. Cambridge, MA: MIT Press ; 1997: 417-448.
64. Levinthal B. R., Wickens C. D. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2006: 1941-1944.
65. LevsJ. (2012, January15). What caused the cruise ship disaster?CNN. Retrieved from http://www.cnn.com/2012/01/15/world/europe/italy-cruise-questions/index.html
66. Li D., Rau P. P., Li Y.. A cross-cultural study: Effect of robot appearance and task. International Journal of Social Robotics. 2010 ; 2: 175-186
67. Li Y. M., Yeh Y. S.. Increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior. 2010 ; 26: 673-684
68. Lyons J. B., Stokes C. K.. Human-human reliance in the context of automation. Human Factors. 2012 ; 54: 112-121
69. Madhavan P., Phillips R. R.. Effects of computer self-efficacy and system reliability on user interaction with decision support systems. Computers in Human Behavior. 2010 ; 26: 199-204
70. Madhavan P., Wiegmann D. A.. Cognitive anchoring on self-generated decisions reduces operator reliance on automated diagnostic aids. Human Factors. 2005a ; 47: 332-341
71. Madhavan P., Wiegmann D. A. Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2005b: 487-491.
72. Madhavan P., Wiegmann D. A.. Effects of information source, pedigree, and reliability on operator interaction with decision support systems. Human Factors. 2007a ; 49: 773-785
73. Madhavan P., Wiegmann D. A.. Similarities and differences between human-human and human-automation trust: An integrative review. Theoretical Issues in Ergonomics Science. 2007b ; 8: 277-301
74. Madhavan P., Wiegmann D. A., Lacson F. C.. Automation failures on tasks easily performed by operators undermine trust in automated aids. Human Factors. 2006 ; 48: 241-256
75. Manzey D., Bahner J. E., Hueper A. D. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2006: 220-224.
76. Manzey D., Reichenbach J., Onnasch L.. Human performance consequences of automated decision aids: The impact of degree of automation and system experience. Journal of Cognitive Engineering and Decision Making. 2012 ; 6: 57-87
77. Marsh S., Dibben M. R.. The role of trust in information science and technology. Annual Review of Information Science and Technology. 2003 ; 37: 465-498
78. Masalonis A. J.. Effects of training operators on situation-specific automation reliability. IEEE International Conference on Systems, Man and Cybernetics ; 2003 ; 2003. 1595.
79. MayerA. (2008). The manipulation of user expectancies: Effects on reliance, compliance, and trust using an automated system (Unpublished master's thesis). Georgia Institute of Technology, Atlanta.
80. Mayer A. K., Sanchez J., Fisk A. D., Rogers W. A. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2006: 2345-2349.
81. Mayer R. C., Davis J. H., Schoorman F. D.. An integrative model of organizational trust. Academy of Management Review. 1995 ; 20: 709-734
82. McBride M., Carter L., Ntuen C.. The impact of personality on nurses' bias towards automated decision aid acceptance. International Journal of Information Systems and Change Management. 2012 ; 6: 132-146
83. McBride S. E., Rogers W. A., Fisk A. D. Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2010: 175-179.
84. McBride S. E., Rogers W. A., Fisk A. D.. Understanding the effect of workload on automation use for younger and older adults. Human Factors. 2011 ; 53: 672-686
85. McCarley J. S., Wiegmann D. A., Wickens C. D., Kramer A. F. Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2003: 340-343.
86. McGarryK. A. (2007). Effects of false alarms and misses on reliance, compliance, and attention when using an automated warning system (Doctoral dissertation). Retrieved from ProQuest Dissertations and Theses.
87. McGuirl J. M., Sarter N. B.. Supporting trust calibration and the effective use of decision aids by presenting dynamic system confidence information. Human Factors. 2006 ; 48: 656-665
88. Merritt S. M.. Affective processes in human-automation interactions. Human Factors. 2011 ; 53: 356-370
89. Merritt S. M., Heimbaugh H., LaChapell J., Lee D.. I trust it, but I don't know why: Effects of implicit attitudes toward automation on trust in an automated system. Human Factors. 2012 ; 55: 520-534
90. Merritt S. M., Ilgen D. R.. Not all trust is created equal: Dispositional and history-based trust in human-automation interaction. Human Factors. 2008 ; 50: 194-210
91. Nass C., Moon Y., Carney P.. Are people polite to computers? Responses to computer-based interviewing systems. Journal of Applied Social Psychology. 1999 ; 29: 1093-1109
92. Nass C., Steuer J., Tauber E. R.. Computers are social actors. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems ; 1994 New York, NY ; 1994. 72.
93. Naef M., Fehr E., Fischbacher U., Schupp J., Wagner G. Institute for Empirical Research in Economics, University of Zurich ; 2008
94. Neyedli H. F., Hollands J. G., Jamieson G. A.. Beyond identity: Incorporating system reliability information into an automated combat identification system. Human Factors. 2011 ; 53: 338-355
95. Nomura T., Kanda T., Suzuki T., Kato K.. Prediction of human behavior in human-robot interaction using psychological scales for anxiety and negative attitudes toward robots. IEEE Transactions on Robotics. 2008 ; 24: 442-451
96. Oduor K. F., Campbell C. S. Proceedings of the 2007 Symposium on Computer Human Interaction for the Management of Information Technology. New York, NY: ACM ; 2007: 2.
97. Oduor K. F., Wiebe E. N. Proceedings of the Human Factors and Ergonomics Society 52nd Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2008: 302-306.
98. Ou C. X., Sia C. L.. Consumer trust and distrust: An issue of website design. International Journal of Human-Computer Studies. 2010 ; 68: 913-934
99. Pak R., Fink N., Price M., Bass B., Sturre L.. Decision support aids with anthropomorphic characteristics influence trust and performance in younger and older adults. Ergonomics. 2012 ; 55: 1059-1072
100. Parasuraman R., Miller C. A.. Trust and etiquette in high-criticality automated systems. Communications of the ACM. 2004 ; 47 (4). 51-55
101. Parasuraman R., Riley V.. Humans and automation: Use, misuse, disuse, abuse. Human Factors. 1997 ; 39: 230-253
102. Parasuraman R., Sheridan T. B., Wickens C. D.. A model for types and levels of human interaction with automation. IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans. 2000 ; 30: 286-297
103. Parkes A.. Persuasive decision support: Improving reliance on decision support systems. Pacific Asia Journal of the Association for Information Systems. 2009 ; 4 (3). 1-13
104. Perkins L., Miller J. E., Hashemi A., Burns G. Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2010: 2130-2134.
105. Phillips R. R., Madhavan P.. The effect of distractor modality and processing code on human-automation interaction. Cognition, Technology & Work. 2011 ; 13: 233-244
106. Pruitt D. G., Rubin Z. Social conflict: Escalation, statement, and settlement. New York, NY: Random House ; 1986
107. Rajaonah B., Tricot N., Anceaux F., Millot P.. The role of intervening variables in driver-ACC cooperation. International Journal of Human-Computer Studies. 2008 ; 66: 185-197
108. Rau P. L., Li Y., Li D.. Effects of communication style and culture on ability to accept recommendations from robots. Computers in Human Behavior. 2009 ; 25: 587-595
109. Reichenbach J., Onnasch L., Manzey D.. Human performance consequences of automated decision aids in states of sleep loss. Human Factors. 2011 ; 53: 717-728
110. Rempel J. K., Holmes J. G., Zanna M. P.. Trust in close relationships. Journal of Personality and Social Psychology. 1985 ; 49: 95-112
111. Rice S.. Examining single and multiple process theories of trust in automation. Journal of General Psychology. 2009 ; 136: 303-322
112. Rice S., Keller D.. Automation reliance under time pressure. International Journal of Cognitive Technology. 2009 ; 14 ( 1 ):
113. Rice S., Trafimow D., Clayton K., Hunt G.. Impact of the contrast effect on trust ratings and behavior with automated systems. Cognitive Technology Journal. 2008 ; 13 (2). 30-41
114. Riedl R., Hubert M., Kenning P.. Are there neural gender differences in online trust? An fMRI study on the perceived trustworthiness of eBay offers. MIS Quarterly. 2010 ; 34: 397-428
115. Riedl R., Javor A.. The biology of trust. Journal of Neuroscience, Psychology, and Economics. 2012 ; 5 (2). 63-91
116. Riley V.. Operator reliance on automation: Theory and data. Automation and Human Performance: Theory and Application. 1996 ;: 22-27
117. Ross J. M. Moderators of trust and reliance across multiple decision aids. Orlando: University of Central Florida ; 2008
118. Ross J. M., Szalma J. L., Hancock P. A., Barnett J. S., Taylor G. Proceedings of the Human Factors and Ergonomics Society 52nd Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2008: 1340-1344.
119. Rotter J. B.. A new scale for the measurement of interpersonal trust. Journal of Personality. 1967 ; 35: 651-665
120. Rotter J. B.. Interpersonal trust, trustworthiness, and gullibility. American Psychologist. 1980 ; 35: 1-7
121. Rovira E., McGarry K., Parasuraman R.. Effects of imperfect automation on decision making in a simulated command and control task. Human Factors. 2007 ; 49: 76-87
122. Rovira E., Parasuraman R.. Transitioning to future air traffic management: Effects of imperfect automation on controller attention and performance. Human Factors. 2010 ; 52: 411-425
123. SanchezJ. (2006). Factors that affect trust and reliance on an automated aid (Unpublished doctoral dissertation). Georgia Institute of Technology, Atlanta.
124. Sanchez J., Fisk A. D., Rogers W. A. Proceedings of the Human Factors and Ergonomics Society 48th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2004: 586-589.
125. Sanchez J., Rogers W. A., Fisk A. D., Rovira E.. Understanding reliance on automation: Effects of error type, error distribution, age and experience. Theoretical Issues in Ergonomics Science. 2011 ;:
126. Sauer J., Felsing T., Franke H., Rüttinger B.. Cognitive diversity and team performance in a complex multiple task environment. Ergonomics. 2006 ; 49: 934-954
127. Schwark J., Dolgov I., Graves W., Hor D. Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2010: 1503-1507.
128. Seong Y., Bisantz A. M.. The impact of cognitive feedback on judgment performance and trust with decision aids. International Journal of Industrial Ergonomics. 2008 ; 38: 608-625
129. Seppelt B. D., Lee J. D.. Making adaptive cruise control (ACC) limits visible. International Journal of Human-Computer Studies. 2007 ; 65: 192-205
130. Spain R. D. The effects of automation expertise, system confidence, and image quality on trust, compliance, and performance. Norfolk, VA: Old Dominion University ; 2009
131. Spain R. D., Madhavan P. Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2009: 339-343.
132. Stanton N. S., Ragsdale S. A., Bustamante E. A. Proceedings of the Human Factors and Ergonomics Society 53rd Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2009: 1368-1372.
133. Steinke F., Fritsch T., Silbermann L.. A systematic review of trust in automation and assistance systems for older persons' overall requirements. eTELEMED 2012, the Fourth International Conference on eHealth, Telemedicine, and Social Medicine ; 2012 Valencia, Spain ; 2012. 155.
134. Stokes C. K., Lyons J. B., Littlejohn K., Natarian J., Case E., Speranza N. Proceedings of the IEEE International Symposium on Collaborative Technologies and Systems. Chicago, IL: IEEE ; 2010: 180-187.
135. Szalma J. L., Taylor G. S.. Individual differences in response to automation: The five factor model of personality. Journal of Experimental Psychology: Applied. 2011 ; 17 (2). 71-96
136. ThroppJ. E. (2006). Individual preferences using automation (Unpublished doctoral dissertation). University of Central Florida, Orlando.
137. Tung F.-W. Human-computer interaction, Part IV. Jacko J. A., ed. Berlin, Germany: Springer-Verlag ; 2011: 637-646.
138. Verberne F. M., Ham J., Midden C. J.. Trust in smart systems sharing driving goals and giving information to increase trustworthiness and acceptability of smart systems in cars. Human Factors. 2012 ; 54: 799-810
139. Wakefield R. L., Stocks M. H., Wilder W. M.. The role of web site characteristics in initial trust formation. Journal of Computer Information Systems. 2004 ; 45: 94-103
140. Wang L., Jamieson G. A., Hollands J. G.. Trust and reliance on an automated combat identification system: The role of aid reliability and reliability disclosure. Human Factors. 2009 ; 51: 281-291
141. Wang L., Jamieson G. A., Hollands J. G. Proceedings of the Human Factors and Ergonomics Society 55th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2011: 375-379.
142. Weinstock A., Oron-Gilad T., Parmet Y.. The effect of system aesthetics on trust, cooperation, satisfaction and annoyance in an imperfect automated system. Work: A Journal of Prevention, Assessment and Rehabilitation. 2012 ; 41: 258-265
143. WetzelJ. M. (2005). Driver trust, annoyance, and compliance for an automated calendar system (Doctoral dissertation). Retrieved from ProQuest Dissertations and Theses.
144. WilkisonB. D. (2008). Effects of mental model quality on collaborative system performance (Master's thesis). Retrieved from ProQuest Dissertations and Theses.
145. Willems B., Heiney M. Decision support automation research in the en route air traffic control environment. Atlantic City International Airport, NJ: Federal Aviation Administration William J. Hughes Technical Center ; 2002
146. Willis J., Todorov A.. First impressions: Making up your mind after a 100-ms exposure to a face. Psychological Science. 2006 ; 17: 592-598
147. Workman M.. Expert decision support system use, disuse, and misuse: A study using the theory of planned behavior. Computers in Human Behavior. 2005 ; 21: 211-231
148. Yuviler-Gavish N., Gopher D.. Effect of descriptive information and experience on automation reliance. Human Factors. 2011 ; 53: 230-244
149. Zhou T.. The effect of initial trust on user adoption of mobile payment. Information Development. 2011 ; 27: 290-300