Designing for human-centered systems: Situational risk as a factor of trust in automation

Proceedings of the Human Factors and Ergonomics Society

Volumn 3, Issue , 2010, Pages 2130-2134

  Perkins, LeeAnn ^a   Miller, Janet E ^a   Hashemi, Ali ^b   Burns, Gary ^c  

^a AIR FORCE RESEARCH LABORATORY   (United States)

^b UNIVERSITY OF DAYTON   (United States)

^c WRIGHT STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COGNITIVE WORKLOADS; EMPIRICAL RESEARCH; HUMAN INTERVENTION; HUMAN-AUTOMATION INTERACTIONS; IN-BUILDINGS; INFLUENCING FACTOR; MAIN COMPONENT; PRIME FACTORS; ROUTE PLANNING; SYMBIOTIC RELATIONSHIP; TRUSTED SYSTEMS;

AUTOMATION; DECISION MAKING; GLOBAL POSITIONING SYSTEM;

ERGONOMICS;

EID: 79953108111     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1518/107118110X12829370264961     Document Type: Conference Paper

References (22)

1. Barber, B. (1983). The logic and limits of trust. New Brunswick, NJ: Rutgers University Press.
2. Bisantz, A., & Seong, Y. (2001). Assessment of operator trust in and utilization of automated decision-aids under different framing conditions. International Journal of Industrial Ergonomics, 28, 85-97. (Pubitemid 32586794)
3. Butler, J. K., & Cantrell R. S. (1984). A behavioral decision theory approach to modeling trust in superiors and subordinates. Psychological Reports, 55, 19-28.
4. De Vries, P., Midden, Cees., & Bouwhuis, D. (2003). The effects of error on system trust, self-confidence, and the allocation in route planning. International Journal of Human Computer Studies, 58, 719-735.
5. Dzindolet, M., Peterson, S., Pomranky, R., Pierce, L., & Beck, H. (2003). The role of trust in automation reliance. International Journal of Human Computer Studies, 58, 697-718.
6. Elofson, G. (1998). Developing trust with intelligent agents: An exploratory study. In Proceedings of the first International Workshop on Trust, 9-19.
7. Hill, R., Davis, J., Vohra, H., Militello, L., Bowman, L., & Bowers, D. (2006). Human aspects of sense and respond logistics. Technical Report for contract F33615-99-D6. Fairborn, OH: Wright State University.
8. Jian, J., Bisantz, A., & Drury, C. (2000). Foundations for an empirically determined scale of trust in automated systems, International Journal of Cognitive Ergonomics, 4, 53-71.
9. Jonker, C., Schalken, J., Theeuwes, J., & Treur, J. (2004). Human experiments in trust dynamics. Amsterdam, the Netherlands: University of Amsterdam.
10. Lee, J.D., & Moray, N. (1994). Trust, self-confidence, and operators' adaptation to automation. International Journal of Human-Computer Studies, 40, 153-184.
11. Lee, J. D., & See, K. A. (2004). Trust in automation: Designing for appropriate alliance. Human Factors, 46, 50-80. (Pubitemid 44490367)
12. Lewandosky, S., Mundy, M., & Tan, G. A. (2000). The dynamics of trust: Comparing humans to automation. Journal of Experimental Psychology, 6, 104-123.
13. Mishra, A. K. (1996). Organizational responses to crisis. In R. M. Kramer & T. R. Tyler (eds). Trust Organizations: Frontiers of theory and research (pp. 261-287). Thousand Oaks, CA: Sage.
14. Moray, N., Inagaki, T., Itoh, M., 2000. Adaptive automation, trust, and self-confidence in fault management of time-critical tasks. Journal of Experimental Psychology: Applied, 6, 44-58.
15. Muir, B. M. (1994). Trust in automation I: Theoretical issues in the study of trust and human intervention in automated systems. Ergonomics, 37, 1905-1922.
16. Muir, B. M., & Moray, N. (1996). Trust in automation 2: Experimental studies of trust and human intervention in a process control simulation. Ergonomics, 39, 429-460. (Pubitemid 26119952)
17. NY Daily News. (2009, December 29). Nevada couple stranded 3 days in remote eastern Oregon after GPS unit leads them astray. Retrieved from http://www.nydailynews.com/news/national/2009/12/29/2009-12-29-couple-stranded- 3-days-in-remote-eastern-oregon-after-g-leads-them-astray.html
18. Parasuraman, R., & Wickens, D. (2008). Humans: Still vital after all these years of automation. Human Factors, 50, 511-520. (Pubitemid 352029812)
19. Rempel, J. K., Holmes, J. G., Zanna, M. P. (1985). Trust in close relationships. Journal of Personality and Social Psychology, 49, 95-112.
20. Sheridan, T. (2002). Humans and automation: System design and research issues. New York, NY: John Wiley & Sons, Inc.
21. Sheridan, T. (2008). Risk, human error, and system resilience: Fundamental ideas. Human Factors, 50, 418-426.
22. Weber, E. U., Blais, A. R., & Betz, N. (2002). A domain-specific risk-attitude scale: Measuring risk perceptions and risk behaviors. Journal of Behavioral Decision Making, 15, 263-290. (Pubitemid 37282691)