메뉴 건너뛰기




Volumn 45, Issue 1, 2004, Pages 94-103

The role of web site characteristics in initial trust formation

Author keywords

Assurance; E retailers; Electronic Commerce; Trust; Trust Building Model; WebTrust

Indexed keywords

ASSURANCE; E-RETAILERS; TRUST; TRUST BUILDING MODEL; WEBTRUST;

EID: 8344286457     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review
Times cited : (110)

References (51)
  • 2
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J.C. and D.W. Gerbing. "Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach," Psychological Bulletin, 103, 1988, pp. 411-423.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 3
    • 0002672359 scopus 로고
    • A model of distributor firm and manufacturer firm working partnerships
    • Anderson, J.C. and J.A. Narus. "A Model of Distributor Firm and Manufacturer Firm Working Partnerships," Journal of Marketing, 54, 1990, pp. 42-58.
    • (1990) Journal of Marketing , vol.54 , pp. 42-58
    • Anderson, J.C.1    Narus, J.A.2
  • 7
    • 0002454631 scopus 로고
    • Comprehension and perceived believability of seals of approval information in advertising
    • Beltramini, R.F. and E.R. Stafford. "Comprehension and Perceived Believability of Seals of Approval Information in Advertising," Journal of Advertising, 22, 1993, pp. 3-13.
    • (1993) Journal of Advertising , vol.22 , pp. 3-13
    • Beltramini, R.F.1    Stafford, E.R.2
  • 8
    • 0025397298 scopus 로고
    • Comparative fit indexes in structural models
    • Bentler, P. "Comparative Fit Indexes in Structural Models," Psychological Bulletin, 107, 1990, pp. 238-246.
    • (1990) Psychological Bulletin , vol.107 , pp. 238-246
    • Bentler, P.1
  • 9
    • 0002709008 scopus 로고
    • Ethnocentrism and its role in interpersonal trust
    • Brewer, M.B. and B.E. Collins (Eds.). San Francisco: Jossey-Bass
    • Brewer, M.B. "Ethnocentrism and Its Role in Interpersonal Trust." In Brewer, M.B. and B.E. Collins (Eds.). Scientific Inquiry and the Social Sciences. San Francisco: Jossey-Bass, 1981, pp. 214-231.
    • (1981) Scientific Inquiry and the Social Sciences , pp. 214-231
    • Brewer, M.B.1
  • 10
    • 4243109031 scopus 로고
    • On the use, usefulness, and ease of use of structural equation modeling in MIS research: A note of caution
    • Chin, W. and P.A. Todd. "On the Use, Usefulness, and Ease of Use of Structural Equation Modeling in MIS Research: A Note of Caution," MIS Quarterly, 19, 1995, pp. 237-246.
    • (1995) MIS Quarterly , vol.19 , pp. 237-246
    • Chin, W.1    Todd, P.A.2
  • 11
    • 0003056894 scopus 로고
    • Relationship quality in services selling: An interpersonal influence perspective
    • Crosby, L.A., K.R. Evans, and D. Cowles. "Relationship Quality in Services Selling: An Interpersonal Influence Perspective," Journal of Marketing, 54, 1990, pp. 68-81.
    • (1990) Journal of Marketing , vol.54 , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 12
    • 0038333782 scopus 로고    scopus 로고
    • Trust, the E-commerce difference
    • Crowell, W. "Trust, The E-commerce Difference," Credit Card Management, 14:5, 2001, p. 80.
    • (2001) Credit Card Management , vol.14 , Issue.5 , pp. 80
    • Crowell, W.1
  • 13
    • 0010849732 scopus 로고
    • Celebrity-brand congruence analysis
    • Leigh, J.H. and C.R. Martin, Jr. (Eds.). Ann Arbor, MI
    • Desarbo, W.S. and R.A. Harshman. "Celebrity-brand Congruence Analysis." In Leigh, J.H. and C.R. Martin, Jr. (Eds.). Current Issues and Research in Advertising. Ann Arbor, MI, 1985, pp. 17-52.
    • (1985) Current Issues and Research in Advertising , pp. 17-52
    • Desarbo, W.S.1    Harshman, R.A.2
  • 16
    • 0002136873 scopus 로고
    • Sources and types of interchannel conflict
    • Etgar, M. "Sources and Types of Interchannel Conflict," Journal of Retailing, 55, 1979, pp. 77-78.
    • (1979) Journal of Retailing , vol.55 , pp. 77-78
    • Etgar, M.1
  • 19
    • 0346649337 scopus 로고    scopus 로고
    • th WWW User Survey. Available:http:www.gvu.gatech.edu/user_surveys, 1999.
    • (1999) th WWW User Survey
  • 24
    • 0038333783 scopus 로고    scopus 로고
    • Consumer perceptions of CPA webtrust assurances: Evidence of an expectation gap
    • Houston, R.W. and G.K. Taylor. "Consumer Perceptions of CPA WebTrust Assurances: Evidence of an Expectation Gap," International Journal of Auditing, 3, 1999, pp. 89-105.
    • (1999) International Journal of Auditing , vol.3 , pp. 89-105
    • Houston, R.W.1    Taylor, G.K.2
  • 27
    • 0000131893 scopus 로고
    • An empirical investigation of some antecedents of opportunism in a marketing channel
    • John, G. "An Empirical Investigation of Some Antecedents of Opportunism in a Marketing Channel," Journal of Marketing Research, 21, 1984, pp. 278-289.
    • (1984) Journal of Marketing Research , vol.21 , pp. 278-289
    • John, G.1
  • 30
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, and managing customer-based brand equity
    • Keller, K.L. "Conceptualizing, Measuring, and Managing Customer-based Brand Equity," Journal of Marketing, 1992, pp. 1-22.
    • (1992) Journal of Marketing , pp. 1-22
    • Keller, K.L.1
  • 32
    • 0036888983 scopus 로고    scopus 로고
    • The impact of relative information quality of E-commerce assurance seals on internet purchasing behavior
    • Lala, V., V. Arnold, S.G. Sutton, and G. Liming. "The Impact of Relative Information Quality of E-commerce Assurance Seals on Internet Purchasing Behavior," Internal Journal of Accounting Information Systems, 3:4, 2001, pp. 237-254.
    • (2001) Internal Journal of Accounting Information Systems , vol.3 , Issue.4 , pp. 237-254
    • Lala, V.1    Arnold, V.2    Sutton, S.G.3    Liming, G.4
  • 33
    • 84925921371 scopus 로고
    • The dyadic trust scale: Toward understanding interpersonal trust in close relationships
    • Larzelere, R.E. and T.L. Huston. "The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships," Journal of Marriage and Family, 42, 1980, pp. 595-604.
    • (1980) Journal of Marriage and Family , vol.42 , pp. 595-604
    • Larzelere, R.E.1    Huston, T.L.2
  • 35
    • 21344486274 scopus 로고
    • Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling and satisfaction
    • Mano, H. and R.L. Oliver. "Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling and Satisfaction," Journal of Consumer Research, 1993, pp. 451-465.
    • (1993) Journal of Consumer Research , pp. 451-465
    • Mano, H.1    Oliver, R.L.2
  • 36
    • 84876624117 scopus 로고    scopus 로고
    • What savvy companies have learned about E-commerce
    • Marshak, R. "What Savvy Companies Have Learned About E-commerce," Network World, 16:26, 1999, pp. 55-56.
    • (1999) Network World , vol.16 , Issue.26 , pp. 55-56
    • Marshak, R.1
  • 37
    • 0011292510 scopus 로고    scopus 로고
    • An experimental examination of alternative forms of web assurance for business-to-consumer E-commerce
    • 20002
    • Mauldin, E. and V. Arunachalam. "An Experimental Examination of Alternative Forms of Web Assurance for Business-to-Consumer E-commerce," Journal of Information Systems Supplement, 20002, pp. 33-54.
    • Journal of Information Systems Supplement , pp. 33-54
    • Mauldin, E.1    Arunachalam, V.2
  • 38
    • 0345979863 scopus 로고    scopus 로고
    • Activating consumer response: A model for web site design strategy
    • McCarthy, R. and J. Aronson. "Activating Consumer Response: A Model for Web Site Design Strategy," Journal of Computer Information Systems, 41:2, 2001, pp. 2-8.
    • (2001) Journal of Computer Information Systems , vol.41 , Issue.2 , pp. 2-8
    • McCarthy, R.1    Aronson, J.2
  • 39
    • 57049155255 scopus 로고    scopus 로고
    • The impact of initial consumer trust on intentions to transact with a web site: A trust building model
    • McKnight, D.H., V. Choudhury, and C. Kacmar. "The Impact of Initial Consumer Trust on Intentions to Transact with a Web Site: A Trust Building Model," Journal of Strategic Information Systems, 2002, pp. 297-323.
    • (2002) Journal of Strategic Information Systems , pp. 297-323
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 40
  • 42
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and S.D. Hunt. "The Commitment-trust Theory of Relationship Marketing," Journal of Marketing, 57, 1994, pp. 20-38.
    • (1994) Journal of Marketing , vol.57 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 44
    • 8344284195 scopus 로고    scopus 로고
    • Web assurance seals: How and why they influence consumers' decisions
    • Odom, M.D., A. Kuman, and L. Saunders. "Web Assurance Seals: How and Why They Influence Consumers' Decisions," Journal of Information Systems, 16:2, 2002, pp. 231-250.
    • (2002) Journal of Information Systems , vol.16 , Issue.2 , pp. 231-250
    • Odom, M.D.1    Kuman, A.2    Saunders, L.3
  • 45
    • 84900583330 scopus 로고
    • Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness
    • Ohanian, R. "Construction and Validation of a Scale to Measure Celebrity Endorsers' Perceived Expertise, Trustworthiness, and Attractiveness," Journal of Advertising, 19, 1990, p. 39-52.
    • (1990) Journal of Advertising , vol.19 , pp. 39-52
    • Ohanian, R.1
  • 46
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
    • Oliver, R.L. and I.E. Swan. "Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach," Journal of Marketing, 53, 1989, pp. 21-35.
    • (1989) Journal of Marketing , vol.53 , pp. 21-35
    • Oliver, R.L.1    Swan, I.E.2
  • 47
    • 84876637335 scopus 로고    scopus 로고
    • Internet use continues to pervade U.S. life
    • Pastore, M. "Internet Use Continues to Pervade U.S. Life," Cyber Atlas, 2001.
    • (2001) Cyber Atlas
    • Pastore, M.1
  • 48
    • 0037995887 scopus 로고    scopus 로고
    • To trust or not to trust: The impact of webtrust on the perceived trustworthiness of a web site
    • Portz, K., J. Strong, and L. Sundby. "To Trust or Not to Trust: The Impact of WebTrust on the Perceived Trustworthiness of a Web Site," Review of Business Information Systems, 5:3, 2001, pp. 35-49.
    • (2001) Review of Business Information Systems , vol.5 , Issue.3 , pp. 35-49
    • Portz, K.1    Strong, J.2    Sundby, L.3
  • 49
    • 84935412791 scopus 로고
    • The social control of impersonal trust
    • Shapiro, S.P. "The Social Control of Impersonal Trust," American Journal of Sociology, 93:3, 1987, pp. 623-658.
    • (1987) American Journal of Sociology , vol.93 , Issue.3 , pp. 623-658
    • Shapiro, S.P.1
  • 50
    • 11944250251 scopus 로고    scopus 로고
    • Placing trust at the center of your Internet strategy
    • Urban, G.L., F. Sultan, and W.J. Quails. "Placing Trust at the Center of Your Internet Strategy," Sloan Management Review, 42:1, 2000, pp. 39-48.
    • (2000) Sloan Management Review , vol.42 , Issue.1 , pp. 39-48
    • Urban, G.L.1    Sultan, F.2    Quails, W.J.3
  • 51
    • 0002116850 scopus 로고
    • Production of trust: Institutional sources of economic structure, 1840-1920
    • Staw, B.M. and L.L. Cummings (Eds.). Greenwich, CT: JAI
    • Zucker, L.G. "Production of Trust: Institutional Sources of Economic Structure, 1840-1920." In Staw, B.M. and L.L. Cummings (Eds.). Research in Organizational Behavior. Greenwich, CT: JAI, 1986, pp. 53-111.
    • (1986) Research in Organizational Behavior , pp. 53-111
    • Zucker, L.G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.