Demystifying intercultural service encounters: Toward a comprehensive conceptual framework

Journal of Service Research

Volumn 12, Issue 2, 2009, Pages 227-242

  Sharma, Piyush ^a   Tam, Jackie L M ^a   Kim, Namwoon ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Adequate service level; Inter role congruence; Interaction comfort; Intercultural competence; Perceived cultural distance; Perceived service level; Satisfaction

Indexed keywords

EID: 70350523568     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670509338312     Document Type: Article

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