Customer contributions and roles in service delivery

International Journal of Service Industry Management

Volumn 8, Issue 3, 1997, Pages 193-205

  jo Bitner, Mary ^a   Faranda, William T ^b   Hubbert, Amy R ^c   Zeithaml, Valarie A ^d  

^a ARIZONA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF VIRGINIA   (United States)

^c UNIVERSITY OF NEBRASKA AT OMAHA   (United States)

^d UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2342644280     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239710185398     Document Type: Article

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