Diagnosing the zone of tolerance for hotel services

Managing Service Quality

Volumn 15, Issue 3, 2005, Pages 259-277

  Nadiri, Halil ^a   Hussain, Kashif ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Customer satisfaction; Cyprus; Hotels; Service quality assurance; Tolerances

Indexed keywords

EID: 19744368332     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510597818     Document Type: Article

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