An examination and extension of the Zone-of-Tolerance model: A comparison to performance-based models of perceived quality

Journal of Service Research

Volumn 6, Issue 3, 2004, Pages 272-286

  Kenneth Teas, R ^a   DeCarlo, Thomas E ^a  

^a IOWA STATE UNIVERSITY   (United States)

Author keywords

Intentions; Quality; Satisfaction; Service; Value

Indexed keywords

EID: 19744374287     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503259408     Document Type: Article

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