메뉴 건너뛰기




Volumn 18, Issue 1-2, 2005, Pages 93-115

Cross-cultural interaction comfort and service evaluation

Author keywords

Cross cultural interaction comfort; Home and host country perspectives; Morality; Service evaluation; Social class

Indexed keywords


EID: 33746658056     PISSN: 08961530     EISSN: 15287068     Source Type: Journal    
DOI: 10.1300/J046v18n01_05     Document Type: Article
Times cited : (49)

References (68)
  • 1
    • 21844495247 scopus 로고
    • Segmenting student markets with a student satisfaction and priorities survey
    • Borden, V. M. H. (1995). Segmenting student markets with a student satisfaction and priorities survey. Research in Higher Education, 36 (1), 73-88.
    • (1995) Research in Higher Education , vol.36 , Issue.1 , pp. 73-88
    • Borden, V.M.H.1
  • 2
    • 0042916415 scopus 로고
    • A dynamic process model of service quality: From exceptions to behavioral intentions
    • Boulding, W., Kalra, A., Staelin, R., and Zeithaml, V. A. (1993). A dynamic process model of service quality: From exceptions to behavioral intentions. Journal of Marketing Research, XXX (February), 7-27.
    • (1993) Journal of Marketing Research , vol.30 , Issue.FEBRUARY , pp. 7-27
    • Boulding, W.1    Kalra, A.2    Staelin, R.3    Zeithaml, V.A.4
  • 3
    • 33746655040 scopus 로고
    • Conceptualizing and testing a dynamic process model of service quality
    • Technical Working paper, Report # 92-121 (August)
    • Boulding, W., Staelin, R., Kalra, A., and Zeithaml, V. A. (1992). Conceptualizing and testing a dynamic process model of service quality. Marketing Science Institute, Technical Working paper, Report # 92-121 (August).
    • (1992) Marketing Science Institute
    • Boulding, W.1    Staelin, R.2    Kalra, A.3    Zeithaml, V.A.4
  • 4
    • 0034034413 scopus 로고    scopus 로고
    • A model of the determinants of international trade in higher education
    • Bourke, A. (2000). A model of the determinants of international trade in higher education. Service Industries Journal, 20 (1), 110-138.
    • (2000) Service Industries Journal , vol.20 , Issue.1 , pp. 110-138
    • Bourke, A.1
  • 5
    • 0010836179 scopus 로고    scopus 로고
    • Searching for consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study
    • Brady, M. K., and Robertson, C. J. (2001). Searching for consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study. Journal of Business Research, 51 (1), 53-60.
    • (2001) Journal of Business Research , vol.51 , Issue.1 , pp. 53-60
    • Brady, M.K.1    Robertson, C.J.2
  • 6
    • 19744371193 scopus 로고    scopus 로고
    • Student as customers: Factors affecting satisfaction and assessments of institutional quality
    • Browne, B. A., Kaldenberg, D. O., Browne, W. B., and Brown, D. (1998). Student as customers: Factors affecting satisfaction and assessments of institutional quality. Journal of Marketing for Higher Education, 8 (3), 1-14.
    • (1998) Journal of Marketing for Higher Education , vol.8 , Issue.3 , pp. 1-14
    • Browne, B.A.1    Kaldenberg, D.O.2    Browne, W.B.3    Brown, D.4
  • 7
    • 33746640134 scopus 로고    scopus 로고
    • April, #4
    • Business America. (1998). Services Industries, 119 (April, #4).
    • (1998) Services Industries , vol.119
  • 8
    • 0042748888 scopus 로고    scopus 로고
    • Bienvenidos gringos!
    • Casper, C. (1998). Bienvenidos gringos! Restaurant Business, 97 (12), 65-73.
    • (1998) Restaurant Business , vol.97 , Issue.12 , pp. 65-73
    • Casper, C.1
  • 10
    • 84986133593 scopus 로고    scopus 로고
    • International services: Perspectives at century's end
    • Clark, T. and Rajaratnam, D. (1999). International services: Perspectives at century's end. Journal of Services Marketing, 13 (4/5), 298-310.
    • (1999) Journal of Services Marketing , vol.13 , Issue.4-5 , pp. 298-310
    • Clark, T.1    Rajaratnam, D.2
  • 11
    • 0000924649 scopus 로고
    • A contingence framework for predicting causality between customer satisfaction and service quality
    • Provo, UT: Association for Consumer Research
    • Dabholkar, P. (1995). A contingence framework for predicting causality between customer satisfaction and service quality. Advances in Consumer Research. Provo, UT: Association for Consumer Research, 22, 101-106.
    • (1995) Advances in Consumer Research , vol.22 , pp. 101-106
    • Dabholkar, P.1
  • 13
    • 0141662469 scopus 로고    scopus 로고
    • Foreign students continue to flock to the US
    • Desruisseaux, P. (1999). Foreign students continue to flock to the US. Chronicle of Higher Education, 46 (16): A56-59.
    • (1999) Chronicle of Higher Education , vol.46 , Issue.16
    • Desruisseaux, P.1
  • 14
    • 4944246268 scopus 로고    scopus 로고
    • Intense competition for foreign students sparks concern about US standing
    • Desruisseaux, P. (1998). Intense competition for foreign students sparks concern about US standing. Chronicle of Higher Education, 45 (7): A55-57.
    • (1998) Chronicle of Higher Education , vol.45 , Issue.7
    • Desruisseaux, P.1
  • 15
    • 33746609425 scopus 로고    scopus 로고
    • US is less hospitable nowadays, foreign students and scholars find
    • Desruisseaux, P. (1996). US is less hospitable nowadays, foreign students and scholars find. Chronicle of Higher Education, 43 (14): A45.
    • (1996) Chronicle of Higher Education , vol.43 , Issue.14
    • Desruisseaux, P.1
  • 17
    • 0001125968 scopus 로고    scopus 로고
    • Culture influences on service quality expectations
    • Donthu, N. and Yoo, B. (1998). Culture influences on service quality expectations. Journal of Services Research, 1 (November), 178-185.
    • (1998) Journal of Services Research , vol.1 , Issue.NOVEMBER , pp. 178-185
    • Donthu, N.1    Yoo, B.2
  • 19
    • 33746629498 scopus 로고    scopus 로고
    • Feeling at home
    • Economist (2002). Feeling at home. Economist Newspaper, NA, Inc., 365 (8297), 9-11.
    • (2002) Economist Newspaper, NA, Inc. , vol.365 , Issue.8297 , pp. 9-11
  • 21
    • 0033459627 scopus 로고    scopus 로고
    • Rediscovering satisfaction
    • Fournier, S. and Mick, D. G. (1999). Rediscovering satisfaction." Journal of Marketing, 63 (October), 5-23.
    • (1999) Journal of Marketing , vol.63 , Issue.OCTOBER , pp. 5-23
    • Fournier, S.1    Mick, D.G.2
  • 24
    • 84986129938 scopus 로고    scopus 로고
    • Internationalisation strategies for services
    • Grönroos, C. (1999). Internationalisation strategies for services. Journal, of Services Marketing, 13 (4/5), 290-297.
    • (1999) Journal, of Services Marketing , vol.13 , Issue.4-5 , pp. 290-297
    • Grönroos, C.1
  • 25
    • 0004134847 scopus 로고
    • Garden City, NY: Doubleday Anchor Books
    • Hall, E. T. (1976). Beyond Culture, Garden City, NY: Doubleday Anchor Books.
    • (1976) Beyond Culture
    • Hall, E.T.1
  • 28
    • 21844522835 scopus 로고
    • Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes
    • Hartman, D. E. and Schmidt, S. L. (1995). Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes. Research in Higher Education, 36 (2), 197-217.
    • (1995) Research in Higher Education , vol.36 , Issue.2 , pp. 197-217
    • Hartman, D.E.1    Schmidt, S.L.2
  • 32
    • 0001780796 scopus 로고
    • The clash of civilizations?
    • Huntington, S. P. (1993). The clash of civilizations? Foreign Affairs, 72 (3), 22-49.
    • (1993) Foreign Affairs , vol.72 , Issue.3 , pp. 22-49
    • Huntington, S.P.1
  • 33
    • 0033775876 scopus 로고    scopus 로고
    • Modernization, cultural change, and the persistence of traditional values
    • Inglehart, R. and Baker, W. E. (2000). Modernization, cultural change, and the persistence of traditional values. American Sociological Review, 65 (February), 19-51.
    • (2000) American Sociological Review , vol.65 , Issue.FEBRUARY , pp. 19-51
    • Inglehart, R.1    Baker, W.E.2
  • 34
    • 0011250823 scopus 로고    scopus 로고
    • India's emerging competitive advantage in services
    • Kapur, D. and Ramamurti, R. (2001). India's emerging competitive advantage in services. Academy of Management Executive, 15 (2), 20-33.
    • (2001) Academy of Management Executive , vol.15 , Issue.2 , pp. 20-33
    • Kapur, D.1    Ramamurti, R.2
  • 37
    • 0001924296 scopus 로고
    • The globalization of markets
    • Levitt, T. (1983). The globalization of markets. Harvard Business Review, 61 (3), 92-102.
    • (1983) Harvard Business Review , vol.61 , Issue.3 , pp. 92-102
    • Levitt, T.1
  • 38
    • 0002833018 scopus 로고
    • Marketing success through differentiation-of anything
    • Levitt, T. (1980). Marketing success through differentiation-of anything. Harvard Business Review, 58 (1), 83-91.
    • (1980) Harvard Business Review , vol.58 , Issue.1 , pp. 83-91
    • Levitt, T.1
  • 39
    • 0001836610 scopus 로고
    • Classifying services to gain strategic marketing insights
    • Lovelock, C. H. (1983). Classifying services to gain strategic marketing insights. Journal of Marketing, 47 (Summer), 9-20.
    • (1983) Journal of Marketing , vol.47 , Issue.SUMMER , pp. 9-20
    • Lovelock, C.H.1
  • 41
    • 0032357479 scopus 로고    scopus 로고
    • The squeezing effect: The cross-cultural experience of international students
    • Luzio-Lockett, A. (1998). The squeezing effect: The cross-cultural experience of international students. British Journal of Guidance and Counseling, 26 (2), 209-223.
    • (1998) British Journal of Guidance and Counseling , vol.26 , Issue.2 , pp. 209-223
    • Luzio-Lockett, A.1
  • 42
    • 0035632666 scopus 로고    scopus 로고
    • Nationality, cultural distance, and expatriate status: Effects on the managerial network in a multinational enterprise
    • Manev, I. M. and Stevenson, W. B. (2001). Nationality, cultural distance, and expatriate status: Effects on the managerial network in a multinational enterprise. Journal of International Business Studies, 32 (2), 285-303.
    • (2001) Journal of International Business Studies , vol.32 , Issue.2 , pp. 285-303
    • Manev, I.M.1    Stevenson, W.B.2
  • 43
    • 84986078052 scopus 로고    scopus 로고
    • The role of culture and purchase motivation in service encounter evaluations
    • Mattila, A. (1999). The role of culture and purchase motivation in service encounter evaluations. Journal of Services Marketing, 13 (4/5), 376-389.
    • (1999) Journal of Services Marketing , vol.13 , Issue.4-5 , pp. 376-389
    • Mattila, A.1
  • 46
    • 0036676358 scopus 로고    scopus 로고
    • Acculturation, stress, and depressive symptoms among Korean immigrants in the United States
    • Oh, Y., Koeske, G. F., and Sales, E. (2002). Acculturation, stress, and depressive symptoms among Korean immigrants in the United States. The Journal of Social Psychology, 142 (4), 511-526.
    • (2002) The Journal of Social Psychology , vol.142 , Issue.4 , pp. 511-526
    • Oh, Y.1    Koeske, G.F.2    Sales, E.3
  • 47
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty?
    • Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63 (special issue), 33-44.
    • (1999) Journal of Marketing , vol.63 , Issue.SPEC. ISSUE , pp. 33-44
    • Oliver, R.L.1
  • 48
    • 84858944521 scopus 로고    scopus 로고
    • New York, NY: Institute of International Education.
    • Open Doors (2004). New York, NY: Institute of International Education. (http://opendoors.iienetwork.org).
    • (2004)
  • 49
    • 18444414602 scopus 로고    scopus 로고
    • Market acculturation: The changer and the changed
    • Penaloza, L., and Gilly, M. C. (1999). Market acculturation: The changer and the changed. Journal of Marketing, 63 (July), 84-104.
    • (1999) Journal of Marketing , vol.63 , Issue.JULY , pp. 84-104
    • Penaloza, L.1    Gilly, M.C.2
  • 52
    • 0042208751 scopus 로고    scopus 로고
    • Relationship between student's perception of school environment, their satisfaction with school and perceived academic achievement: An international study
    • Samdal, O., Wold, B. and Bronis, M. (1999). Relationship between student's perception of school environment, their satisfaction with school and perceived academic achievement: An international study. School Effectiveness and School Improvement, 10(3): 296-320.
    • (1999) School Effectiveness and School Improvement , vol.10 , Issue.3 , pp. 296-320
    • Samdal, O.1    Wold, B.2    Bronis, M.3
  • 53
    • 84986172468 scopus 로고    scopus 로고
    • The internationalization of services: Trends, obstacles, and issues
    • Samiee, S. (1999). The internationalization of services: Trends, obstacles, and issues. Journal of Services Marketing, 13 (4/5). 319-328.
    • (1999) Journal of Services Marketing , vol.13 , Issue.4-5 , pp. 319-328
    • Samiee, S.1
  • 54
    • 0002670259 scopus 로고
    • Explanations for the growth of services
    • Rust RT, Oliver RL, editors. Thousand Oaks, CA: Sage Publications
    • Shugan, S. M. (1994). Explanations for the growth of services. In: Rust RT, Oliver RL, editors. Service Quality: New Directions in Theory and Practice, Thousand Oaks, CA: Sage Publications, 72-94.
    • (1994) Service Quality: New Directions in Theory and Practice , pp. 72-94
    • Shugan, S.M.1
  • 55
    • 84986145974 scopus 로고    scopus 로고
    • Culture shocks in inter-cultural service encounters?
    • Stauss, B. and Mang, P. (1999). Culture shocks in inter-cultural service encounters? Journal of Services Marketing, 13 (4/5), 329-346.
    • (1999) Journal of Services Marketing , vol.13 , Issue.4-5 , pp. 329-346
    • Stauss, B.1    Mang, P.2
  • 56
    • 0033440430 scopus 로고    scopus 로고
    • A cross-national investigation into the individual and national cultural antecedents of consumer innovativeness
    • Steenkamp, J. E. M., Hofstede, F., and Wedel, M. (1999). A cross-national investigation into the individual and national cultural antecedents of consumer innovativeness. Journal of Marketing, 63 (April), 55-69.
    • (1999) Journal of Marketing , vol.63 , Issue.APRIL , pp. 55-69
    • Steenkamp, J.E.M.1    Hofstede, F.2    Wedel, M.3
  • 58
    • 23044524820 scopus 로고    scopus 로고
    • Customer satisfaction: A meta-analysis of the empirical evidence
    • Szymanski, D. M. and Henard, D. H. (2001). Customer satisfaction: A meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science, 29 (1), 16-35.
    • (2001) Journal of the Academy of Marketing Science , vol.29 , Issue.1 , pp. 16-35
    • Szymanski, D.M.1    Henard, D.H.2
  • 59
    • 85043720973 scopus 로고    scopus 로고
    • An assessment of the service quality provided to foreign students at U. S. Business Schools
    • Tomovick, C., Jones, S. I., Al-Khatib, J., and Baradwaj, B. G. (1996). An Assessment of the Service Quality Provided to Foreign Students at U. S. Business Schools. Journal of Education for Business, 71 (3), 130-135.
    • (1996) Journal of Education for Business , vol.71 , Issue.3 , pp. 130-135
    • Tomovick, C.1    Jones, S.I.2    Al-Khatib, J.3    Baradwaj, B.G.4
  • 63
    • 84992791800 scopus 로고    scopus 로고
    • Intercultural business communication, international students, and experiential learning
    • Valentine, D. (2001). Intercultural business communication, international students, and experiential learning. Business Communication Quarterly, 64 (4), 90-104.
    • (2001) Business Communication Quarterly , vol.64 , Issue.4 , pp. 90-104
    • Valentine, D.1
  • 64
    • 23044518118 scopus 로고    scopus 로고
    • Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
    • Zeithaml, V. A. (2000). Service quality, profitability, and the economic worth of customers: What we know and what we need to learn. Journal of Academy of Marketing Science, 28 (1), 67-85.
    • (2000) Journal of Academy of Marketing Science , vol.28 , Issue.1 , pp. 67-85
    • Zeithaml, V.A.1
  • 65
    • 0002578897 scopus 로고
    • How consumer evaluation processes differ between goods and services
    • Proceedings of the 1981 National Services Conference. Ed. J. Donnelly. Chicago: AMA
    • Zeithaml, V. A. (1981). How consumer evaluation processes differ between goods and services. In The Marketing of Services, Proceedings of the 1981 National Services Conference. Ed. J. Donnelly. Chicago: AMA, 186-190.
    • (1981) The Marketing of Services , pp. 186-190
    • Zeithaml, V.A.1
  • 66


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.