A comparison of the effect of intercultural sensitivity on employee performance in cross-cultural service encounters: London vs. Florida

Journal of Euromarketing

Volumn 15, Issue 4, 2006, Pages 77-100

  Sizoo, Steve ^a  

^a ECKERD COLLEGE   (United States)

Author keywords

Cross cultural; Intercultural sensitivity; Service encounter; Service quality

Indexed keywords

MARKETING; SERVICE SECTOR; SKILLED LABOR;

ENGLAND; EURASIA; EUROPE; FLORIDA [UNITED STATES]; LONDON [ENGLAND]; NORTH AMERICA; UNITED KINGDOM; UNITED STATES; WESTERN EUROPE;

EID: 33750632697     PISSN: 10496483     EISSN: 15286967     Source Type: Journal    
DOI: 10.1300/J037v15n04_05     Document Type: Article

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