The quality of bi-directional service quality in dyadic service encounters

Journal of Services Marketing

Volumn 15, Issue 5, 2001, Pages 357-378

  Svensson, Göran ^a  

^a LINNAEUS UNIVERSITY   (Sweden)

Author keywords

Customer satisfaction; Relationship marketing; Service quality

Indexed keywords

EID: 84986172631     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000005658     Document Type: Article

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