Service failures away from home: Benefits in intercultural service encounters

International Journal of Service Industry Management

Volumn 14, Issue 4, 2003, Pages 436-456

  Warden, Clyde A ^a   Liu, Tsung Chi ^b   Huang, Chi Tsun ^c   Lee, Chi Hsun ^d  

^a NATIONAL CHANGHUA UNIVERSITY OF EDUCATION   (Taiwan)

^b NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^c KUN SHAN UNIVERSITY   (Taiwan)

^d NATIONAL UNITED UNIVERSITY   (Taiwan)

Author keywords

Culture (sociology); Service failures; Taiwan

Indexed keywords

EID: 0042740438     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230310489268     Document Type: Article

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