Demographics in service encounters: Effects of racial and gender congruence on perceived fairness

Social Justice Research

Volumn 13, Issue 4, 2000, Pages 375-402

  Kulik, Carol T ^a   Holbrook Jr , Robert L ^b  

^a ARIZONA STATE UNIVERSITY   (United States)

^b OHIO UNIVERSITY   (United States)

Author keywords

Demographics; Justice; Services

Indexed keywords

EID: 33748490547     PISSN: 08857466     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1007675010798     Document Type: Article

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