Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction

Journal of Service Research

Volumn 11, Issue 1, 2008, Pages 63-73

  Reimann, Martin ^a   Lnemann, Ulrich F ^b   Chase, Richard B ^c  

^a STANFORD UNIVERSITY   (United States)

^b CALIFORNIA STATE UNIVERSITY   (United States)

^c UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

Business to business; Cultural values; Customer satisfaction; Perceived service quality; Uncertainty avoidance

Indexed keywords

EID: 47249150144     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670508319093     Document Type: Article

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