Reconceptualizing Service Encounter Quality in a Non-Western Context

Journal of Service Research

Volumn 7, Issue 2, 2004, Pages 181-201

  Raajpoot, Nusser ^a  

^a HEC MONTRÉAL   (Canada)

Author keywords

culture; IRT; scale development; service quality

Indexed keywords

EID: 84990358771     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670504268450     Document Type: Article

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