Service quality and satisfaction: An international comparison of professional services perceptions

Journal of Services Marketing

Volumn 21, Issue 6, 2007, Pages 410-423

  Ueltschy, Linda C ^a   Laroche, Michel ^b   Eggert, Axel ^c   Bindl, Uta ^c  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b Canada   (Canada)

^c ANHALT UNIVERSITY OF APPLIED SCIENCES   (Germany)

Author keywords

Competitive advantage; Cross cultural studies; Customer satisfaction; Customer services quality; Professional services

Indexed keywords

EID: 34848813260     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040710818903     Document Type: Article

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