Zone-of-tolerance moderates the service quality-outcome relationship

Journal of Services Marketing

Volumn 21, Issue 2, 2007, Pages 137-148

  Yap, Kenneth B ^a   Sweeney, Jillian C ^a  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

Author keywords

Consumer behaviour; Customer requirements; Customer satisfaction; Customer services quality; Service levels

Indexed keywords

EID: 34547492173     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040710737895     Document Type: Article

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