-
2
-
-
0026824741
-
The empowerment of service workers: what, why, how, and when?
-
Bowen D.E., and Lawler III E.E. The empowerment of service workers: what, why, how, and when?. Sloan Management Review 33 3 (1992) 31-39
-
(1992)
Sloan Management Review
, vol.33
, Issue.3
, pp. 31-39
-
-
Bowen, D.E.1
Lawler III, E.E.2
-
5
-
-
0018040238
-
Where does the customer fit into service operation?
-
Chase R.B. Where does the customer fit into service operation?. Harvard Business Review 56 (1978) 137-142
-
(1978)
Harvard Business Review
, vol.56
, pp. 137-142
-
-
Chase, R.B.1
-
6
-
-
0019590893
-
The customer contact approach to services: Theoretical bases and practical extensions
-
Chase R.B. The customer contact approach to services: Theoretical bases and practical extensions. Operations Research 29 (1981) 698-706
-
(1981)
Operations Research
, vol.29
, pp. 698-706
-
-
Chase, R.B.1
-
7
-
-
0020824581
-
The customer contact model for organization design
-
Chase R.B., and Tansik D.A. The customer contact model for organization design. Management Science 29 9 (1983) 1037-1050
-
(1983)
Management Science
, vol.29
, Issue.9
, pp. 1037-1050
-
-
Chase, R.B.1
Tansik, D.A.2
-
8
-
-
38949162148
-
-
Couto, V., Divakaran, A., 2006. How to Become an Outsourcing Virtuoso. Resilience Report, Booz Allen Hamilton.
-
Couto, V., Divakaran, A., 2006. How to Become an Outsourcing Virtuoso. Resilience Report, Booz Allen Hamilton.
-
-
-
-
9
-
-
85114398844
-
How to improve perceived service quality by improving customer participation
-
Dunlap B.J. (Ed), Academy of Marketing Science, Cullowhee, NC
-
Dabholkar P. How to improve perceived service quality by improving customer participation. In: Dunlap B.J. (Ed). Developments in Marketing Science (1990), Academy of Marketing Science, Cullowhee, NC 483-487
-
(1990)
Developments in Marketing Science
, pp. 483-487
-
-
Dabholkar, P.1
-
10
-
-
33644802033
-
Integrating shared services with the strategy and operations of MNEs
-
Davis T. Integrating shared services with the strategy and operations of MNEs. Journal of General Management (2005) 1-17
-
(2005)
Journal of General Management
, pp. 1-17
-
-
Davis, T.1
-
11
-
-
38949214991
-
-
De, R., 2004. The ghost lives on. Dataquest/India, June 5.
-
De, R., 2004. The ghost lives on. Dataquest/India, June 5.
-
-
-
-
12
-
-
31544473115
-
-
Engardio, P., Arndt, M., Foust, D., 2006. The future of outsourcing. Business Week, January 30, pp. 50-58.
-
Engardio, P., Arndt, M., Foust, D., 2006. The future of outsourcing. Business Week, January 30, pp. 50-58.
-
-
-
-
14
-
-
0002478935
-
Making the most of foreign factories
-
Ferdows K. Making the most of foreign factories. Harvard Business Review 75 2 (1997) 73-88
-
(1997)
Harvard Business Review
, vol.75
, Issue.2
, pp. 73-88
-
-
Ferdows, K.1
-
17
-
-
38949135906
-
-
Hardach, S., 2004. Rail Enquiries India Move May Cost 800 jobs. .
-
Hardach, S., 2004. Rail Enquiries India Move May Cost 800 jobs. .
-
-
-
-
19
-
-
38949131429
-
-
Infosys Web Page, http://www.infosys.com.
-
Infosys Web Page, http://www.infosys.com.
-
-
-
-
22
-
-
38949089233
-
-
Kalakota, R., Robinson, M., 2004. Offshore outsourcing: Will your job disappear in 2004? Addison-Wesley, .
-
Kalakota, R., Robinson, M., 2004. Offshore outsourcing: Will your job disappear in 2004? Addison-Wesley, .
-
-
-
-
23
-
-
0000573052
-
Constructing empirically derived measure for customer contact
-
Kellogg D.L., and Chase R.B. Constructing empirically derived measure for customer contact. Management Science 41 11 (1995) 1734-1749
-
(1995)
Management Science
, vol.41
, Issue.11
, pp. 1734-1749
-
-
Kellogg, D.L.1
Chase, R.B.2
-
24
-
-
0001905581
-
Production-line approach to service
-
Levitt T. Production-line approach to service. Harvard Business Review 50 5 (1972) 20-31
-
(1972)
Harvard Business Review
, vol.50
, Issue.5
, pp. 20-31
-
-
Levitt, T.1
-
25
-
-
0001900940
-
The industrialization of service
-
Levitt T. The industrialization of service. Harvard Business Review 54 5 (1976) 32-43
-
(1976)
Harvard Business Review
, vol.54
, Issue.5
, pp. 32-43
-
-
Levitt, T.1
-
26
-
-
38949169769
-
-
Ribeiro, J., 2000. Analysis: In shift, it vendors outsource R&D to India. Infoworld.
-
Ribeiro, J., 2000. Analysis: In shift, it vendors outsource R&D to India. Infoworld.
-
-
-
|