Domestic inter-cultural service encounters: an integrated model

Managing Service Quality: An International Journal

Volumn 15, Issue 4, 2005, Pages 329-343

  Hopkins, Shirley A ^a   Hopkins, Willie E ^a   Hoffman, K Douglas ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b Department of Ecosystem Science and Sustainability   (United States)

Author keywords

Cross cultural management; Customer satisfaction; Customer service management; Service industries

Indexed keywords

EID: 27644580901     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510606817     Document Type: Article

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