Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

International Journal of Contemporary Hospitality Management

Volumn 29, Issue 12, 2017, Pages 2978-3005

  Nunkoo, Robin ^a,b   Teeroovengadum, Viraiyan ^a   Thomas, Peta ^b   Leonard, Llewellyn ^b  

^a UNIVERSITY OF MAURITIUS   (Mauritius)

^b UNIVERSITY OF JOHANNESBURG   (South Africa)

Author keywords

Confirmatory factor analysis; Customer loyalty; Customer satisfaction; Image; Second order factor; Service quality

Indexed keywords

EID: 85038242810     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-11-2016-0610     Document Type: Article

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