The effects of nonverbal communication of employees in the family restaurant upon customers' emotional responses and customer satisfaction

International Journal of Hospitality Management

Volumn 30, Issue 3, 2011, Pages 542-550

  Jung, Hyo Sun ^a   Yoon, Hye Hyun ^a  

^a Kyung Hee University   (South Korea)

Author keywords

Customer satisfaction; Emotional responses; Family restaurant; Nonverbal communication

Indexed keywords

EID: 79955150928     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2010.09.005     Document Type: Article

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