The role of customer satisfaction and image in gaining customer loyalty in the hotel industry

Journal of Hospitality and Leisure Marketing

Volumn 10, Issue 1-2, 2003, Pages 3-25

  Kandampully, Jay ^a   Suhartanto, Dwi ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b Politeknik Negeri Bandung   (Indonesia)

Author keywords

Customer loyalty; Customer satisfaction; Image; Service marketing; Service quality

Indexed keywords

EID: 84941618221     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v10n01_02     Document Type: Article

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