Differences in service quality perceptions of stakeholders in the hotel industry

International Journal of Contemporary Hospitality Management

Volumn 27, Issue 1, 2015, Pages 130-146

  Dedeoğlu, Bekir Bora ^a   Demirer, Halil ^b  

^a NEVSEHIR HACI BEKTAS VELI UNIVERSITY   (Turkey)

^b MUSTAFA KEMAL UNIVERSITY   (Turkey)

Author keywords

Customer satisfaction; Hotel industry; Hotels; Perception; Service quality; Stakeholders

Indexed keywords

EID: 84922824873     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-08-2013-0350     Document Type: Article

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