E-Service Quality: Development of a Hierarchical Model

Journal of Retailing

Volumn 92, Issue 4, 2016, Pages 500-517

  Blut, Markus ^a  

^a ASTON UNIVERSITY   (United Kingdom)

Author keywords

Meta analysis; Online retailing; Online service quality; Scale development

Indexed keywords

EID: 84994701172     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2016.09.002     Document Type: Article

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