Towards an understanding of total service quality in hotels

International Journal of Hospitality Management

Volumn 26, Issue 4, 2007, Pages 840-853

  Wilkins, Hugh ^a   Merrilees, Bill ^a   Herington, Carmel ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

Hotel performance; Hotels; Service quality

Indexed keywords

EID: 34047259434     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2006.07.006     Document Type: Article

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