Exploring customer experience with budget hotels: Dimensionality and satisfaction

International Journal of Hospitality Management

Volumn 52, Issue , 2016, Pages 13-23

  Ren, Lianping ^a,b   Qiu, Hanqin ^c   Wang, Peilai ^d   Lin, Pearl M C ^c  

^a MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Macao)

^b INSTITUTE FOR TOURISM STUDIES   (Macao)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^d Shanghai Institution of Tourism   (China)

Author keywords

Budget hotel; Customer experience; Dimensionality; Satisfaction

Indexed keywords

EID: 84942673533     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2015.09.009     Document Type: Article

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