Scales to measure and benchmark service quality in tourism industry: A second-order factor approach

Benchmarking

Volumn 15, Issue 4, 2008, Pages 469-493

  Narayan, Bindu ^a   Rajendran, Chandrasekharan ^a   Sai, L Prakash ^a  

^a INDIAN INSTITUTE OF TECHNOLOGY MADRAS   (India)

Author keywords

Customer services quality; India; Performance measurement (quality); Tourism

Indexed keywords

EID: 48249104693     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770810887258     Document Type: Article

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