메뉴 건너뛰기




Volumn 19, Issue 1, 2014, Pages 11-64

A study of the multilevel and dynamic nature of trust in E-commerce from a cross-stage perspective

Author keywords

Delivery fulfillment; dynamic trust model; e channel trust; e commerce trust; e vendor trust; multilevel trust; trust

Indexed keywords


EID: 84910129417     PISSN: 10864415     EISSN: 15579301     Source Type: Journal    
DOI: 10.2753/JEC1086-4415190101     Document Type: Review
Times cited : (64)

References (158)
  • 1
    • 3042835211 scopus 로고    scopus 로고
    • An empirical investigation of online consumer purchasing behavior
    • Ahuja, M.; Gupta, B.; and Raman, P. An empirical investigation of online consumer purchasing behavior. Communications of the ACM, 46, 12 (2003), 145-151
    • (2003) Communications of the ACM , vol.46 , Issue.12 , pp. 145-151
    • Ahuja, M.1    Gupta, B.2    Raman, P.3
  • 2
    • 79955787435 scopus 로고    scopus 로고
    • What factors influence online brand trust: Evidence from online tickets buyers in Malaysia
    • Alam, S.S., and Yasin, N.M. What factors influence online brand trust: Evidence from online tickets buyers in Malaysia. Journal of Theoretical and Applied Electronic Commerce Research, 5, 3 (2010), 78-89
    • (2010) Journal of Theoretical and Applied Electronic Commerce Research , vol.5 , Issue.3 , pp. 78-89
    • Alam, S.S.1    Yasin, N.M.2
  • 3
    • 0002128929 scopus 로고    scopus 로고
    • An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence
    • Andaleeb, S.S. An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence. Journal of Retailing, 72, 1 (1996), 77-93
    • (1996) Journal of Retailing , vol.72 , Issue.1 , pp. 77-93
    • Andaleeb, S.S.1
  • 4
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Anderson, E.W., and Sullivan, M.W. The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12, 2 (1993), 125-143
    • (1993) Marketing Science , vol.12 , Issue.2 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.W.2
  • 5
    • 0011939750 scopus 로고
    • Customer satisfaction, market share, and profitability: Findings from Sweden
    • Anderson, E.W.; Fornell, C.; and Lehmann, D. Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58, 3 (1994), 53-66
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.3
  • 7
    • 0037794368 scopus 로고    scopus 로고
    • Do Chinese trust Chinese? A study of Chinese buyers and sellers in Malaysia
    • Armstrong, R.W., and Yee, S.M. Do Chinese trust Chinese?. A study of Chinese buyers and sellers in Malaysia. Journal of International Marketing, 9, 3 (2001), 63-86
    • (2001) Journal of International Marketing , vol.9 , Issue.3 , pp. 63-86
    • Armstrong, R.W.1    Yee, S.M.2
  • 8
    • 44249110999 scopus 로고    scopus 로고
    • Establishing trust in electronic commerce through online word of mouth: An examination across genders
    • spring
    • Awad, N.F., and Ragowsky, A. Establishing trust in electronic commerce through online word of mouth: An examination across genders. Journal of Management Information Systems, 24, 4 (spring 2008), 101-121
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 101-121
    • Awad, N.F.1    Ragowsky, A.2
  • 9
    • 0141816228 scopus 로고    scopus 로고
    • Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior
    • Ba, S., and Pavlou, P.A. Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS Quarterly, 26, 3 (2002), 243-268
    • (2002) MIS Quarterly , vol.26 , Issue.3 , pp. 243-268
    • Ba, S.1    Pavlou, P.A.2
  • 10
    • 0041766201 scopus 로고    scopus 로고
    • Customer satisfaction in virtual environments: A study of online investing
    • Balasubramanian, S.; Konana, P.; and Menon, N.M. Customer satisfaction in virtual environments: A study of online investing. Management Science, 49, 7 (2003), 871-889
    • (2003) Management Science , vol.49 , Issue.7 , pp. 871-889
    • Balasubramanian, S.1    Konana, P.2    Menon, N.M.3
  • 12
    • 0000998647 scopus 로고    scopus 로고
    • Understanding information systems continuance: An expectation-confirmation model
    • Bhattacherjee, A. Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25, 3 (2001), 351-370
    • (2001) MIS Quarterly , vol.25 , Issue.3 , pp. 351-370
    • Bhattacherjee, A.1
  • 13
    • 0036607748 scopus 로고    scopus 로고
    • Individual trust in online firms: Scale development and initial test
    • summer
    • Bhattacherjee, A. Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19, 1 (summer 2002), 211-242
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 211-242
    • Bhattacherjee, A.1
  • 14
    • 9744225129 scopus 로고    scopus 로고
    • Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test
    • Bhattacherjee, A., and Premkumar, G. Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. MIS Quarterly, 28, 2 (2004), 229-254
    • (2004) MIS Quarterly , vol.28 , Issue.2 , pp. 229-254
    • Bhattacherjee, A.1    Premkumar, G.2
  • 16
    • 84862800313 scopus 로고    scopus 로고
    • The progression of online trust in the multi-channel retailer context and the role of product uncertainty
    • Bock, G.-W.; Lee, J.; Kuan, H.-H.; and Kim, J.-H. The progression of online trust in the multi-channel retailer context and the role of product uncertainty. Decision Support Systems, 53 (2012), 97-107
    • (2012) Decision Support Systems , vol.53 , pp. 97-107
    • Bock, G.-W.1    Lee, J.2    Kuan, H.-H.3    Kim, J.-H.4
  • 18
    • 84864149773 scopus 로고    scopus 로고
    • The effect of Web communities on consumers' initial trust in B2C e-commerce Websites
    • Brengman, M., and Karimov, F.P. The effect of Web communities on consumers' initial trust in B2C e-commerce Websites. Management Research Review, 35, 9 (2012), 791-817
    • (2012) Management Research Review , vol.35 , Issue.9 , pp. 791-817
    • Brengman, M.1    Karimov, F.P.2
  • 19
    • 84883535217 scopus 로고    scopus 로고
    • The generation of trust in the online services and product distribution: The case of Spanish electronic commerce
    • Casaló, L.V.; Flavián, C.; and Guinalíu, M. The generation of trust in the online services and product distribution: The case of Spanish electronic commerce. Journal of Electronic Commerce Research, 12, 3 (2011), 199-213
    • (2011) Journal of Electronic Commerce Research , vol.12 , Issue.3 , pp. 199-213
    • Casaló, L.V.1    Flavián, C.2    Guinalíu, M.3
  • 21
    • 12244275978 scopus 로고    scopus 로고
    • Literature derived reference models for the adoption of online shopping
    • Chang, M.K.; Cheung, W.; and Lai, V.S. Literature derived reference models for the adoption of online shopping. Information and Management, 42, 4 (2005), 543-559
    • (2005) Information and Management , vol.42 , Issue.4 , pp. 543-559
    • Chang, M.K.1    Cheung, W.2    Lai, V.S.3
  • 23
    • 77951972512 scopus 로고    scopus 로고
    • Consumer trust in the online retail context: Exploring the antecedents and consequences
    • Chen, J., and Dibb, S. Consumer trust in the online retail context: Exploring the antecedents and consequences. Psychology & Marketing, 27, 4 (2010), 323-346
    • (2010) Psychology & Marketing , vol.27 , Issue.4 , pp. 323-346
    • Chen, J.1    Dibb, S.2
  • 24
    • 0002042337 scopus 로고    scopus 로고
    • Issues and opinion on structural equation modeling
    • Chin, W.W. Issues and opinion on structural equation modeling. MIS Quarterly, 22, 1 (1998), 7-16
    • (1998) MIS Quarterly , vol.22 , Issue.1 , pp. 7-16
    • Chin, W.W.1
  • 25
    • 0003095695 scopus 로고    scopus 로고
    • The partial least squares approach to structural equation modeling
    • G.A. Marcoulides (ed Mahwah, NJ: Lawrence Erlbaum
    • Chin, W.W. The partial least squares approach to structural equation modeling. In G.A. Marcoulides (ed.), Modern Methods for Business Research. Mahwah, NJ: Lawrence Erlbaum, 1998, pp. 295-336
    • (1998) Modern Methods for Business Research , pp. 295-336
    • Chin, W.W.1
  • 26
    • 84976722216 scopus 로고
    • Adoption intention in GSS: Relative importance of beliefs
    • Chin, W.W., and Gopal, A. Adoption intention in GSS: Relative importance of beliefs. Data Base for Advances in Information Systems, 26, 2/3 (1995), 42-64
    • (1995) Data Base for Advances in Information Systems , vol.26 , Issue.2-3 , pp. 42-64
    • Chin, W.W.1    Gopal, A.2
  • 27
    • 0031314601 scopus 로고    scopus 로고
    • Advancing the theory of adaptive structuration: The development of a scale to measure faithfulness of appropriation
    • Chin, W.W.; Gopal, A.; and Salisbury, W.D. Advancing the theory of adaptive structuration: The development of a scale to measure faithfulness of appropriation. Information Systems Research, 8, 4 (1997), 342-367
    • (1997) Information Systems Research , vol.8 , Issue.4 , pp. 342-367
    • Chin, W.W.1    Gopal, A.2    Salisbury, W.D.3
  • 28
    • 84865519238 scopus 로고    scopus 로고
    • Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents
    • Chiu, C.-M.; Hsu, M.-H.; Lai, H.; and Chang, C.-M. Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents. Decision Support Systems, 53, 4 (2012), 835-845
    • (2012) Decision Support Systems , vol.53 , Issue.4 , pp. 835-845
    • Chiu, C.-M.1    Hsu, M.-H.2    Lai, H.3    Chang, C.-M.4
  • 29
    • 40749127579 scopus 로고    scopus 로고
    • The relative advantage of electronic channels: A multidimensional view
    • Choudhury, V., and Karahanna, E. The relative advantage of electronic channels: A multidimensional view. MIS Quarterly, 32, 1 (2008), 179-200
    • (2008) MIS Quarterly , vol.32 , Issue.1 , pp. 179-200
    • Choudhury, V.1    Karahanna, E.2
  • 30
    • 0001626521 scopus 로고    scopus 로고
    • Toward an understanding of loyalty: The moderating role of trust
    • Chow, S., and Holden, R. Toward an understanding of loyalty: The moderating role of trust. Journal of Managerial Issues, 15, 3 (1997), 275-298
    • (1997) Journal of Managerial Issues , vol.15 , Issue.3 , pp. 275-298
    • Chow, S.1    Holden, R.2
  • 31
    • 0000375425 scopus 로고
    • An investigation into the determinants of customer satisfaction
    • Churchill, G.A., and Surprenant, C. An investigation into the determinants of customer satisfaction. Journal of Marketing Research, 19, 4 (1982), 491-504
    • (1982) Journal of Marketing Research , vol.19 , Issue.4 , pp. 491-504
    • Churchill, G.A.1    Surprenant, C.2
  • 33
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value, and customer satisfaction on consumer behavioural intentions in service environments
    • Cronin, J.J., Jr.; Brady, M.K.; and Hult, G.T.M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioural intentions in service environments. Journal of Retailing, 76, 2 (2000), 193-218
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin, J.J.1    Brady, M.K.2    Hult, G.T.M.3
  • 34
    • 44249094423 scopus 로고    scopus 로고
    • Modeling Web site design across cultures: Relationships to trust, satisfaction, and e-loyalty
    • spring
    • Cyr, D. Modeling Web site design across cultures: Relationships to trust, satisfaction, and e-loyalty. Journal of Management Information Systems, 24, 4 (spring 2008), 47-72
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 47-72
    • Cyr, D.1
  • 35
    • 0001549659 scopus 로고    scopus 로고
    • A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study
    • Dabolkar, P.A.; Shepard, D.D.; and Thorpe, D.I. A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing, 76, 2 (2000), 139-173
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 139-173
    • Dabolkar, P.A.1    Shepard, D.D.2    Thorpe, D.I.3
  • 36
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 3 (1989), 319-340
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 37
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • Davis, F.D.; Bagozzi, R.P.; and Warshaw, P.R. User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35, 8 (1989), 982-1003
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 38
    • 0036738975 scopus 로고    scopus 로고
    • Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics
    • Devaraj, S.; Fan, M.; and Kohli, R. Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics. Information Systems Research, 13, 3 (2002), 316-333
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 316-333
    • Devaraj, S.1    Fan, M.2    Kohli, R.3
  • 39
    • 77954654128 scopus 로고    scopus 로고
    • Linking trust to use intention for technology-enabled bank channels: The role of trusting intentions
    • Dimitriadis, S., and Kyrezis, N. Linking trust to use intention for technology-enabled bank channels: The role of trusting intentions. Psychology & Marketing, 27, 8 (2010), 799-820
    • (2010) Psychology & Marketing , vol.27 , Issue.8 , pp. 799-820
    • Dimitriadis, S.1    Kyrezis, N.2
  • 40
    • 33645133251 scopus 로고    scopus 로고
    • An extended privacy calculus model for e-commerce transactions
    • Dinev, T., and Hart, P. An extended privacy calculus model for e-commerce transactions. Information Systems Research, 17, 1 (2006), 61-80
    • (2006) Information Systems Research , vol.17 , Issue.1 , pp. 61-80
    • Dinev, T.1    Hart, P.2
  • 41
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney, P.M., and Cannon, J.P. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61, 2 (1997), 35-51
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 42
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer, F.R.; Schurr, P.H.; and Oh, S. Developing buyer-seller relationships. Journal of Marketing, 51, 4 (1987), 11-27
    • (1987) Journal of Marketing , vol.51 , Issue.4 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 43
    • 33748583750 scopus 로고    scopus 로고
    • How presentation flaws affect perceived site quality, trust, and intention to purchase from an online store
    • winter
    • Everard, A., and Galletta, D.F. How presentation flaws affect perceived site quality, trust, and intention to purchase from an online store. Journal of Management Information Systems, 22, 3 (winter 2006), 55-96
    • (2006) Journal of Management Information Systems , vol.22 , Issue.3 , pp. 55-96
    • Everard, A.1    Galletta, D.F.2
  • 45
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • Fornell, C. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56, 1 (1992), 6-21
    • (1992) Journal of Marketing , vol.56 , Issue.1 , pp. 6-21
    • Fornell, C.1
  • 46
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., and Larcker, D. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 1 (1981), 39-50
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 47
    • 0001811728 scopus 로고
    • The vicious circle of consumer complaints
    • summer
    • Fornell, C., and Westbrook, R.A. The vicious circle of consumer complaints. Journal of Marketing, 48, 3 (summer 1984), 68-78
    • (1984) Journal of Marketing , vol.48 , Issue.3 , pp. 68-78
    • Fornell, C.1    Westbrook, R.A.2
  • 48
  • 50
    • 21744448471 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • April
    • Ganesan, S. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58 (April 1994), 1-19
    • (1994) Journal of Marketing , vol.58 , pp. 1-19
    • Ganesan, S.1
  • 51
    • 0034413987 scopus 로고    scopus 로고
    • E-commerce: The role of familiarity and trust
    • Gefen, D. E-commerce: The role of familiarity and trust. Omega, 28, 6 (2000), 725-737
    • (2000) Omega , vol.28 , Issue.6 , pp. 725-737
    • Gefen, D.1
  • 52
    • 1142268386 scopus 로고    scopus 로고
    • Reflections on the dimensions of trust and trustworthiness among online consumers
    • Gefen, D. Reflections on the dimensions of trust and trustworthiness among online consumers. ACM SIGMIS Database, 33, 3 (2002), 38-53
    • (2002) ACM SIGMIS Database , vol.33 , Issue.3 , pp. 38-53
    • Gefen, D.1
  • 53
    • 3142705037 scopus 로고    scopus 로고
    • What makes an ERP implementation relationship worthwhile: Linking trust mechanisms and ERP usefulness
    • summer
    • Gefen, D. What makes an ERP implementation relationship worthwhile: Linking trust mechanisms and ERP usefulness. Journal of Management Information Systems, 21, 1 (summer 2004), 263-288
    • (2004) Journal of Management Information Systems , vol.21 , Issue.1 , pp. 263-288
    • Gefen, D.1
  • 54
    • 4444274701 scopus 로고    scopus 로고
    • Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services
    • Gefen, D., and Straub, D.W. Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services. Omega, 32, 6 (2004), 407-424
    • (2004) Omega , vol.32 , Issue.6 , pp. 407-424
    • Gefen, D.1    Straub, D.W.2
  • 56
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: An integrated model
    • Gefen, D.; Karahanna, E.; and Straub, D.W. Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27, 1 (2003), 51-90
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 57
    • 10444257965 scopus 로고    scopus 로고
    • Cultural diversity and trust in IT adoption: A comparison of potential e-voters in the USA and South Africa
    • Gefen, D.; Rose, G.M.; Warkentin, M.; and Pavlou, P.A. Cultural diversity and trust in IT adoption: A comparison of potential e-voters in the USA and South Africa. Journal of Global Information Management, 13, 1 (2005), 54-78
    • (2005) Journal of Global Information Management , vol.13 , Issue.1 , pp. 54-78
    • Gefen, D.1    Rose, G.M.2    Warkentin, M.3    Pavlou, P.A.4
  • 59
    • 0033468720 scopus 로고    scopus 로고
    • A meta-analysis of satisfaction in marketing channel relationships
    • May
    • Geyskens, I.; Steenkamp, J.-B.E.M.; and Kumar, N. A meta-analysis of satisfaction in marketing channel relationships. Journal of Marketing Research, 36 (May 1999), 223-238
    • (1999) Journal of Marketing Research , vol.36 , pp. 223-238
    • Geyskens, I.1    Steenkamp, J.-B.E.M.2    Kumar, N.3
  • 61
    • 0034226904 scopus 로고    scopus 로고
    • Perils of Internet fraud: An empirical investigation of deception and trust with experienced Internet consumers
    • Grazioli, S., and Jarvenpaa, S.L. Perils of Internet fraud: An empirical investigation of deception and trust with experienced Internet consumers. IEEE Transactions on Systems, Man, and Cybernetics, 30, 4 (2000), 395-410
    • (2000) IEEE Transactions on Systems, Man, and Cybernetics , vol.30 , Issue.4 , pp. 395-410
    • Grazioli, S.1    Jarvenpaa, S.L.2
  • 62
    • 21344482138 scopus 로고
    • The moderating effects of message framing and source credibility on the price-perceived risk relationship
    • June
    • Grewal, D.; Gotlieb, J.; and Marmorstein, H.M. The moderating effects of message framing and source credibility on the price-perceived risk relationship. Journal of Consumer Research, 21 (June 1994), 145-153
    • (1994) Journal of Consumer Research , vol.21 , pp. 145-153
    • Grewal, D.1    Gotlieb, J.2    Marmorstein, H.M.3
  • 63
    • 2442606393 scopus 로고    scopus 로고
    • An empirical study of consumer switching from traditional to electronic channels: A purchase-decision process perspective
    • spring
    • Gupta, A.; Su, B.; and Zhiping, W. An empirical study of consumer switching from traditional to electronic channels: A purchase-decision process perspective. International Journal of Electronic Commerce, 8, 3 (spring 2004), 131-161
    • (2004) International Journal of Electronic Commerce , vol.8 , Issue.3 , pp. 131-161
    • Gupta, A.1    Su, B.2    Zhiping, W.3
  • 64
    • 33746653053 scopus 로고    scopus 로고
    • A confirmation perspective on perceived service quality
    • Hamer, L.O. A confirmation perspective on perceived service quality. Journal of Services Marketing, 20, 4 (2006), 219-232
    • (2006) Journal of Services Marketing , vol.20 , Issue.4 , pp. 219-232
    • Hamer, L.O.1
  • 65
    • 28444437059 scopus 로고    scopus 로고
    • The effect of Web site perceptions on initial trust in the owner company
    • fall
    • Hampton-Sosa, W., and Koufaris, M. The effect of Web site perceptions on initial trust in the owner company. International Journal of Electronic Commerce, 10, 1 (fall 2005), 55-81
    • (2005) International Journal of Electronic Commerce , vol.10 , Issue.1 , pp. 55-81
    • Hampton-Sosa, W.1    Koufaris, M.2
  • 66
    • 0002230749 scopus 로고    scopus 로고
    • Growing the trust relationship
    • Hart, C.W., and Johnson, M.D. Growing the trust relationship. Marketing Management, 8, 1 (1999), 8-19
    • (1999) Marketing Management , vol.8 , Issue.1 , pp. 8-19
    • Hart, C.W.1    Johnson, M.D.2
  • 67
    • 70949095633 scopus 로고    scopus 로고
    • Beyond baron and kenny: Statistical mediation analysis in the new millennium
    • Hayes, A.F. Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76, 4 (2009), 408-420
    • (2009) Communication Monographs , vol.76 , Issue.4 , pp. 408-420
    • Hayes, A.F.1
  • 68
    • 0037360262 scopus 로고    scopus 로고
    • Understanding online purchase intentions: Contributions from technology and trust perspectives
    • Heijden, H.; Verhagen, T.; and Creemers, M. Understanding online purchase intentions: Contributions from technology and trust perspectives. European Journal of Information Systems, 12 (2003), 41-48
    • (2003) European Journal of Information Systems , vol.12 , pp. 41-48
    • Heijden, H.1    Verhagen, T.2    Creemers, M.3
  • 71
    • 0038333783 scopus 로고    scopus 로고
    • Consumer perceptions of CPA WebTrustSM assurances: Evidence of an expectation gap
    • Houston, R.W., and Taylor, G.K. Consumer perceptions of CPA WebTrustSM assurances: Evidence of an expectation gap. International Journal of Auditing, 3, 2 (1999), 89-105
    • (1999) International Journal of Auditing , vol.3 , Issue.2 , pp. 89-105
    • Houston, R.W.1    Taylor, G.K.2
  • 72
    • 71649104356 scopus 로고    scopus 로고
    • The effects of Web assurance seals on consumers' initial trust in an online vendor: A functional perspective
    • Hu, X.; Wu, G.; Wu, Y.; and Zhang, H. The effects of Web assurance seals on consumers' initial trust in an online vendor: A functional perspective. Decision Support Systems, 48, 2 (2010), 407-418
    • (2010) Decision Support Systems , vol.48 , Issue.2 , pp. 407-418
    • Hu, X.1    Wu, G.2    Wu, Y.3    Zhang, H.4
  • 73
    • 0000230521 scopus 로고    scopus 로고
    • Use of partial least squares (PLS) in strategic management research: A review of four recent studies
    • Hulland, J. Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20, 2 (1999), 195-204
    • (1999) Strategic Management Journal , vol.20 , Issue.2 , pp. 195-204
    • Hulland, J.1
  • 74
    • 84862793181 scopus 로고    scopus 로고
    • Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust
    • Hwang, Y., and Lee, K.C. Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust. Information & Management, 49, 3 (2012), 171-176
    • (2012) Information & Management , vol.49 , Issue.3 , pp. 171-176
    • Hwang, Y.1    Lee, K.C.2
  • 75
    • 0032110851 scopus 로고    scopus 로고
    • The nature, antecedents, and consequences of joint venture trust
    • Inkpen, A.C., and Currall, S.C. The nature, antecedents, and consequences of joint venture trust. Journal of International Management, 4, 1 (1998), 1-20
    • (1998) Journal of International Management , vol.4 , Issue.1 , pp. 1-20
    • Inkpen, A.C.1    Currall, S.C.2
  • 78
    • 0001848840 scopus 로고
    • Why satisfied customers defect
    • November-December
    • Jones, T.O., and Sasser, W.E. Why satisfied customers defect. Harvard Business Review, 89, 6 (November-December 1995), 88-99
    • (1995) Harvard Business Review , vol.89 , Issue.6 , pp. 88-99
    • Jones, T.O.1    Sasser, W.E.2
  • 79
    • 84867999992 scopus 로고    scopus 로고
    • Dynamic nature of trust in virtual teams
    • Kanawattanachai, P., and Yoo, Y. Dynamic nature of trust in virtual teams. Strategic Information Systems, 11, 3/4 (2002), 187-213
    • (2002) Strategic Information Systems , vol.11 , Issue.3-4 , pp. 187-213
    • Kanawattanachai, P.1    Yoo, Y.2
  • 81
    • 33748577182 scopus 로고    scopus 로고
    • The effects of trust-assuring arguments on consumer trust in Internet stores: Application of Toulmin's model of argumentation
    • Kim, D., and Benbasat, I. The effects of trust-assuring arguments on consumer trust in Internet stores: Application of Toulmin's model of argumentation. Information Systems Research, 17, 3 (2006), 286-300
    • (2006) Information Systems Research , vol.17 , Issue.3 , pp. 286-300
    • Kim, D.1    Benbasat, I.2
  • 82
    • 77749320105 scopus 로고    scopus 로고
    • Trust-assuring arguments in B2C e-commerce: Impact of content, source, and price on trust
    • winter
    • Kim, D., and Benbasat, I. Trust-assuring arguments in B2C e-commerce: Impact of content, source, and price on trust. Journal of Management Information Systems, 26, 3 (winter 2010), 175-206
    • (2010) Journal of Management Information Systems , vol.26 , Issue.3 , pp. 175-206
    • Kim, D.1    Benbasat, I.2
  • 83
    • 44249119885 scopus 로고    scopus 로고
    • Self-perception-based versus transference-based trust determinants in computer-mediated transactions: A cross-cultural comparison study
    • spring
    • Kim, D.J. Self-perception-based versus transference-based trust determinants in computer-mediated transactions: A cross-cultural comparison study. Journal of Management Information Systems, 24, 4 (spring 2008), 13-45
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 13-45
    • Kim, D.J.1
  • 84
    • 67649557443 scopus 로고    scopus 로고
    • Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration
    • Kim, D.J.; Ferrin, D.L.; and Rao, H.R. Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration. Information Systems Research, 20, 2 (2009), 237-257
    • (2009) Information Systems Research , vol.20 , Issue.2 , pp. 237-257
    • Kim, D.J.1    Ferrin, D.L.2    Rao, H.R.3
  • 85
    • 13944261653 scopus 로고    scopus 로고
    • A multi-dimensional trust formation model in B-to-C e-commerce: A conceptual framework and content analyses of academia/practitioner perspectives
    • Kim, D.J.; Song, Y.I.; Braynov, S.B.; and Rao, H.R. A multi-dimensional trust formation model in B-to-C e-commerce: A conceptual framework and content analyses of academia/practitioner perspectives. Decision Support Systems, 40, 2 (2005), 143-165
    • (2005) Decision Support Systems , vol.40 , Issue.2 , pp. 143-165
    • Kim, D.J.1    Song, Y.I.2    Braynov, S.B.3    Rao, H.R.4
  • 86
    • 84862789911 scopus 로고    scopus 로고
    • An empirical study on consumer first purchase intention in online shopping: Integrating initial trust and TAM
    • Kim, J.B. An empirical study on consumer first purchase intention in online shopping: Integrating initial trust and TAM. Electronic Commerce Research, 12, 2 (2012), 125-150
    • (2012) Electronic Commerce Research , vol.12 , Issue.2 , pp. 125-150
    • Kim, J.B.1
  • 87
    • 33751196361 scopus 로고    scopus 로고
    • Initial trust and the adoption of B2C e-commerce: The case of internet banking
    • spring
    • Kim, K.K., and Prabhakar, B. Initial trust and the adoption of B2C e-commerce: The case of internet banking. ACM SIGMIS Database, 35, 2 (spring 2004), 50-64
    • (2004) ACM SIGMIS Database , vol.35 , Issue.2 , pp. 50-64
    • Kim, K.K.1    Prabhakar, B.2
  • 88
    • 0031606465 scopus 로고    scopus 로고
    • Trust in electronic commerce: Definition and theoretical considerations
    • R.H. Sprague (ed Los Alamitos, CA: IEEE Computer Society Press
    • Kini, A., and Choobineh, J. Trust in electronic commerce: Definition and theoretical considerations. In R.H. Sprague (ed.), Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences, vol. 4. Los Alamitos, CA: IEEE Computer Society Press, 1998, pp. 51-61
    • (1998) Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences , vol.4 , pp. 51-61
    • Kini, A.1    Choobineh, J.2
  • 89
    • 1142268390 scopus 로고    scopus 로고
    • The mother of all malls
    • April 6
    • Kotkin, J. The mother of all malls. Forbes, 161, 7 (April 6, 1998), 60-65
    • (1998) Forbes , vol.161 , Issue.7 , pp. 60-65
    • Kotkin, J.1
  • 92
    • 0001997475 scopus 로고    scopus 로고
    • Developing and maintaining trust in work relationships
    • R. M. Kramer and T.R. Tyler (eds Thousand Oaks, CA: Sage
    • Lewicki, R.J., and Bunker, B.B. Developing and maintaining trust in work relationships. In R.M. Kramer and T.R. Tyler (eds.), Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage, 1996, pp. 114-139
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 114-139
    • Lewicki, R.J.1    Bunker, B.B.2
  • 93
    • 33746883863 scopus 로고    scopus 로고
    • Why do Internet users stick with a specific Web site?. A relationship perspective
    • summer
    • Li, D.; Browne, G.J.; and Wetherbe, J.C. Why do Internet users stick with a specific Web site?. A relationship perspective. International Journal of Electronic Commerce, 10, 4 (summer 2006), 105-141
    • (2006) International Journal of Electronic Commerce , vol.10 , Issue.4 , pp. 105-141
    • Li, D.1    Browne, G.J.2    Wetherbe, J.C.3
  • 94
    • 33750378849 scopus 로고    scopus 로고
    • Do i trust you online, and if so, will i buy?. An empirical study of two trust-building strategies
    • fall
    • Lim, K.H.; Sia, C.L.; Lee, M.K.O.; and Benbasat, I. Do I trust you online, and if so, will I buy?. An empirical study of two trust-building strategies. Journal of Management Information Systems, 23, 2 (fall 2006), 233-266
    • (2006) Journal of Management Information Systems , vol.23 , Issue.2 , pp. 233-266
    • Lim, K.H.1    Sia, C.L.2    Lee, M.K.O.3    Benbasat, I.4
  • 95
    • 84991904404 scopus 로고    scopus 로고
    • Accounting for common method variance in cross-sectional research designs
    • Lindell, M.K., and Whitney, D.J. Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology, 86, 1 (2001), 114-121
    • (2001) Journal of Applied Psychology , vol.86 , Issue.1 , pp. 114-121
    • Lindell, M.K.1    Whitney, D.J.2
  • 96
    • 85009579922 scopus 로고    scopus 로고
    • Developing loyal customers with a valueadding sales force: Examining customer satisfaction and the perceived credibility of consultative salespeople
    • Liu, A.H., and Leach, M.P. Developing loyal customers with a valueadding sales force: Examining customer satisfaction and the perceived credibility of consultative salespeople. Journal of Personal Selling & Sales Management, 11, 2 (2001), 147-156
    • (2001) Journal of Personal Selling & Sales Management , vol.11 , Issue.2 , pp. 147-156
    • Liu, A.H.1    Leach, M.P.2
  • 97
    • 4544359599 scopus 로고    scopus 로고
    • Beyond concern: A privacy-trust-behavioral intention model of electronic commerce
    • Liu, C.; Marchewka, J.T.; Lu, J.; and Yu, C.-S. Beyond concern: A privacy-trust-behavioral intention model of electronic commerce. Information and Management, 42, 1 (2004), 127-142
    • (2004) Information and Management , vol.42 , Issue.1 , pp. 127-142
    • Liu, C.1    Marchewka, J.T.2    Lu, J.3    Yu, C.-S.4
  • 98
    • 44249091185 scopus 로고    scopus 로고
    • Explaining and predicting the impact of branding alliances and web site quality on initial consumer trust of e-commerce web sites
    • spring
    • Lowry, P.B.; Vance, A.; Moody, G.; Beckman, B.; and Read, A. Explaining and predicting the impact of branding alliances and Web site quality on initial consumer trust of e-commerce Web sites. Journal of Management Information Systems, 24, 4 (spring 2008), 199-224
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 199-224
    • Lowry, P.B.1    Vance, A.2    Moody, G.3    Beckman, B.4    Read, A.5
  • 99
    • 73549114871 scopus 로고
    • Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior
    • Mathieson, K. Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior. Information Systems Research, 2, 3 (1991), 173-191
    • (1991) Information Systems Research , vol.2 , Issue.3 , pp. 173-191
    • Mathieson, K.1
  • 101
    • 0036737350 scopus 로고    scopus 로고
    • The measurement of Webcustomer satisfaction: An expectation and disconfirmation approach
    • McKinney, V.; Yoon, K.; and Zahedi, F. The measurement of Webcustomer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13, 3 (2002), 296-315
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 296-315
    • McKinney, V.1    Yoon, K.2    Zahedi, F.3
  • 102
    • 0037660095 scopus 로고    scopus 로고
    • What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology
    • winter
    • McKnight, D.H., and Chervany, N.L. What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6, 2 (winter 2001-2), 35-60
    • (2001) International Journal of Electronic Commerce , vol.6 , Issue.2 , pp. 35-60
    • McKnight, D.H.1    Chervany, N.L.2
  • 103
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • McKnight, D.H.; Choudhury, V.; and Kacmar, C. Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13, 4 (2002), 334-359
    • (2002) Information Systems Research , vol.13 , Issue.4 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 104
    • 57049155255 scopus 로고    scopus 로고
    • The impact of initial consumer trust on intentions to transact with a Web site: A trust building model
    • McKnight, D.H.; Choudhury, V.; and Kacmar, C. The impact of initial consumer trust on intentions to transact with a Web site: A trust building model. Journal of Strategic Information Systems, 11, 3/4 (2002), 297-323
    • (2002) Journal of Strategic Information Systems , vol.11 , Issue.3-4 , pp. 297-323
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 106
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M., and Hunt, S.D. The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 3 (1994), 20-38
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 107
    • 33847057267 scopus 로고    scopus 로고
    • Perceived information quality in data exchanges: Effects on risk, trust, and intention to use
    • Nicolaou, A.I., and McKnight, D.H. Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Information Systems Research, 17, 4 (2006), 332-351
    • (2006) Information Systems Research , vol.17 , Issue.4 , pp. 332-351
    • Nicolaou, A.I.1    McKnight, D.H.2
  • 110
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • November
    • Oliver, R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17 (November 1980), 460-469
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.L.1
  • 111
    • 0006752693 scopus 로고
    • What is customer satisfaction?
    • Oliver, R.L. What is customer satisfaction?. Wharton Magazine, 5, 2 (1981), 36-41
    • (1981) Wharton Magazine , vol.5 , Issue.2 , pp. 36-41
    • Oliver, R.L.1
  • 112
    • 0002106437 scopus 로고
    • Cognitive affective, and attribute bases of the satisfaction response
    • Oliver, R.L. Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20, 3 (1993), 418-430
    • (1993) Journal of Consumer Research , vol.20 , Issue.3 , pp. 418-430
    • Oliver, R.L.1
  • 113
    • 0011607678 scopus 로고    scopus 로고
    • Expectation processes in satisfaction formation
    • Oliver, R.L. Expectation processes in satisfaction formation. Journal of Service Research, 1, 3 (1999), 196-214
    • (1999) Journal of Service Research , vol.1 , Issue.3 , pp. 196-214
    • Oliver, R.L.1
  • 114
    • 0042227630 scopus 로고
    • Effect of satisfaction and its antecedents on consumer preference and intention
    • K.B. Monroe (ed Ann Arbor MI: Association for Consumer Research
    • Oliver, R.L., and Linder, G. Effect of satisfaction and its antecedents on consumer preference and intention. In K.B. Monroe (ed.), Advances in Consumer Research, vol. 8. Ann Arbor, MI: Association for Consumer Research, 1981, pp. 88-93
    • (1981) Advances in Consumer Research , vol.8 , pp. 88-93
    • Oliver, R.L.1    Linder, G.2
  • 115
    • 0031540051 scopus 로고    scopus 로고
    • Modeling the determinants of customer satisfaction for business-to-business professional services
    • Patterson, P.G.; Johnson, L.W.; and Spreng, R.A. Modeling the determinants of customer satisfaction for business-to-business professional services. Journal of Academy of Marketing Science, 25, 1 (1997), 4-17
    • (1997) Journal of Academy of Marketing Science , vol.25 , Issue.1 , pp. 4-17
    • Patterson, P.G.1    Johnson, L.W.2    Spreng, R.A.3
  • 116
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
    • spring
    • Pavlou, P.A. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7, 3 (spring 2003), 101-134
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 117
    • 33847061223 scopus 로고    scopus 로고
    • The nature and role of feedback text comments in online marketplaces: Implications for trust building, price premiums, and seller differentiation
    • Pavlou, P.A., and Dimoka, A. The nature and role of feedback text comments in online marketplaces: Implications for trust building, price premiums, and seller differentiation. Information Systems Research, 17, 4 (2006), 392-414
    • (2006) Information Systems Research , vol.17 , Issue.4 , pp. 392-414
    • Pavlou, P.A.1    Dimoka, A.2
  • 118
    • 2442676514 scopus 로고    scopus 로고
    • Building effective online marketplaces with institution-based trust
    • Pavlou, P.A., and Gefen, D. Building effective online marketplaces with institution-based trust. Information Systems Research, 15, 1 (2004), 37-59
    • (2004) Information Systems Research , vol.15 , Issue.1 , pp. 37-59
    • Pavlou, P.A.1    Gefen, D.2
  • 119
    • 33847764616 scopus 로고    scopus 로고
    • Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective
    • Pavlou, P.A.; Liang, H.G.; and Xue, Y. Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective. MIS Quarterly, 31, 1 (2007), 105-136
    • (2007) MIS Quarterly , vol.31 , Issue.1 , pp. 105-136
    • Pavlou, P.A.1    Liang, H.G.2    Xue, Y.3
  • 121
    • 53349142500 scopus 로고
    • Service quality: A measure of information systems effectiveness
    • Pitt, L.F.; Watson, R.T.; and Kavan, C.B. Service quality: A measure of information systems effectiveness. MIS Quarterly, 19, 2 (1995), 173-187
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 173-187
    • Pitt, L.F.1    Watson, R.T.2    Kavan, C.B.3
  • 122
    • 84970235764 scopus 로고
    • Self-reports in organizational research: Problems and prospects
    • Podsakoff, P., and Organ, D. Self-reports in organizational research: Problems and prospects. Journal of Management, 12, 4 (1986), 531-533
    • (1986) Journal of Management , vol.12 , Issue.4 , pp. 531-533
    • Podsakoff, P.1    Organ, D.2
  • 123
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P.M.; MacKenzie, S.B.; Lee, J.-Y.; and Podsakoff, N.P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 5 (2003), 879-903
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.-Y.3    Podsakoff, N.P.4
  • 125
    • 0042740441 scopus 로고    scopus 로고
    • The influence of satisfaction trust and switching barriers on customer retention in a continuous purchasing setting
    • Ranaweera, C., and Prabhu, J. The influence of satisfaction trust and switching barriers on customer retention in a continuous purchasing setting. International Journal of Service Industry Management, 14, 3/4 (2003), 374-395
    • (2003) International Journal of Service Industry Management , vol.14 , Issue.3-4 , pp. 374-395
    • Ranaweera, C.1    Prabhu, J.2
  • 128
    • 0001845435 scopus 로고    scopus 로고
    • Order fulfillment: The hidden key to e-commerce success
    • Ricker, F.R., and Kalakota, R. Order fulfillment: The hidden key to e-commerce success. Supply Chain Management Review, 11, 3 (1999), 60-70
    • (1999) Supply Chain Management Review , vol.11 , Issue.3 , pp. 60-70
    • Ricker, F.R.1    Kalakota, R.2
  • 130
    • 0001910618 scopus 로고
    • Generalized expectancies for interpersonal trust
    • Rotter, J.B. Generalized expectancies for interpersonal trust. American Psychologist, 26, 5 (1971), 443-450
    • (1971) American Psychologist , vol.26 , Issue.5 , pp. 443-450
    • Rotter, J.B.1
  • 132
    • 0041317481 scopus 로고    scopus 로고
    • Toward an integrative framework for online consumer behavior research: A meta-analysis approach
    • Saeed, K.A.; Hwang, Y.; and Yi, M.Y. Toward an integrative framework for online consumer behavior research: A meta-analysis approach. Journal of End User Computing, 15, 4 (2003), 1-13
    • (2003) Journal of End User Computing , vol.15 , Issue.4 , pp. 1-13
    • Saeed, K.A.1    Hwang, Y.2    Yi, M.Y.3
  • 133
    • 84867939023 scopus 로고    scopus 로고
    • Online trust: A stakeholder perspective, concepts, implications, and future directions
    • Shankar, V.; Urban, G.L.; and Sultan, F. Online trust: A stakeholder perspective, concepts, implications, and future directions. Journal of Strategic Information Systems, 11, 3/4 (2002), 325-344
    • (2002) Journal of Strategic Information Systems , vol.11 , Issue.3-4 , pp. 325-344
    • Shankar, V.1    Urban, G.L.2    Sultan, F.3
  • 134
    • 84857322331 scopus 로고    scopus 로고
    • A prediction model for initial trust formation in electronic commerce
    • Sinclaire, J.K.; Simon, J.C.; and Wilkes, R.B. A prediction model for initial trust formation in electronic commerce. International Business Research, 3, 4 (2010), 17-27
    • (2010) International Business Research , vol.3 , Issue.4 , pp. 17-27
    • Sinclaire, J.K.1    Simon, J.C.2    Wilkes, R.B.3
  • 135
    • 24644516223 scopus 로고    scopus 로고
    • Agency and trust mechanisms in consumer satisfaction and loyalty judgments
    • Singh, J., and Sirdeshmukh, D. Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of Academy of Marketing Science, 28, 1 (2000), 150-167
    • (2000) Journal of Academy of Marketing Science , vol.28 , Issue.1 , pp. 150-167
    • Singh, J.1    Sirdeshmukh, D.2
  • 136
    • 0030486062 scopus 로고    scopus 로고
    • A reexamination of the determinants of consumer satisfaction
    • Spreng, R.A.; MacKenzie, S.B.; and Olshavsky, R.W. A reexamination of the determinants of consumer satisfaction. Journal of Marketing, 60, 3 (1996), 15-32
    • (1996) Journal of Marketing , vol.60 , Issue.3 , pp. 15-32
    • Spreng, R.A.1    MacKenzie, S.B.2    Olshavsky, R.W.3
  • 137
    • 2442694624 scopus 로고    scopus 로고
    • Effect of trust on customer acceptance of Internet banking
    • Suh, B., and Han, I. Effect of trust on customer acceptance of Internet banking. Electronic Commerce Research and Application, 1, 3/4 (2002), 247-263
    • (2002) Electronic Commerce Research and Application , vol.1 , Issue.3-4 , pp. 247-263
    • Suh, B.1    Han, I.2
  • 138
    • 0033071035 scopus 로고    scopus 로고
    • Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature
    • Swan, J.E.; Bowers, M.R.; and Richardson, L.D. Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature. Journal of Business Research, 44, 2 (1999), 93-107
    • (1999) Journal of Business Research , vol.44 , Issue.2 , pp. 93-107
    • Swan, J.E.1    Bowers, M.R.2    Richardson, L.D.3
  • 139
    • 0002671379 scopus 로고
    • Disconfirmation of expectations and satisfaction with a retail service
    • Swan, J.E., and Trawick, I.F. Disconfirmation of expectations and satisfaction with a retail service. Journal of Retailing, 57, 3 (1981), 49-67
    • (1981) Journal of Retailing , vol.57 , Issue.3 , pp. 49-67
    • Swan, J.E.1    Trawick, I.F.2
  • 140
    • 0141990195 scopus 로고
    • The effects of information system user expectations on their performance and perceptions
    • Szajna, B., and Scamell, R.W. The effects of information system user expectations on their performance and perceptions. MIS Quarterly, 17, 4 (1993), 493-516
    • (1993) MIS Quarterly , vol.17 , Issue.4 , pp. 493-516
    • Szajna, B.1    Scamell, R.W.2
  • 141
    • 23044524820 scopus 로고    scopus 로고
    • Customer satisfaction: A metaanalysis of the empirical evidence
    • Szymanski, D.M., and Henard, D.H. Customer satisfaction: A metaanalysis of the empirical evidence. Journal of Academy of Marketing Science, 29, 1 (2001), 16-35
    • (2001) Journal of Academy of Marketing Science , vol.29 , Issue.1 , pp. 16-35
    • Szymanski, D.M.1    Henard, D.H.2
  • 143
    • 33745213202 scopus 로고    scopus 로고
    • An exploratory investigation into the antecedents of satisfaction, brand attitude, and loyalty within the (B2B) eCRM industry
    • January
    • Taylor, S.A., and Hunter, G. An exploratory investigation into the antecedents of satisfaction, brand attitude, and loyalty within the (B2B) eCRM industry. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 16 (January 2003), 19-35
    • (2003) Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , vol.16 , pp. 19-35
    • Taylor, S.A.1    Hunter, G.2
  • 144
    • 17244375174 scopus 로고
    • Expectations performance, evaluation, and consumers' perceptions of quality
    • Teas, R.K. Expectations, performance, evaluation, and consumers' perceptions of quality. Journal of Marketing, 57, 4 (1993), 18-34
    • (1993) Journal of Marketing , vol.57 , Issue.4 , pp. 18-34
    • Teas, R.K.1
  • 145
    • 0042413534 scopus 로고    scopus 로고
    • The impact of information system personnel skill discrepancies on stakeholder satisfaction
    • Tesch, D.; Jiang, J.J.; and Klein, G. The impact of information system personnel skill discrepancies on stakeholder satisfaction. Decision Sciences, 34, 1 (2003), 107-130
    • (2003) Decision Sciences , vol.34 , Issue.1 , pp. 107-130
    • Tesch, D.1    Jiang, J.J.2    Klein, G.3
  • 147
    • 0035285362 scopus 로고    scopus 로고
    • Interdependencies trust and information in relationships, alliances and networks
    • Tomkins, C. Interdependencies, trust and information in relationships, alliances and networks. Accounting, Organizations and Society, 26, 2 (2001), 161-191
    • (2001) Accounting, Organizations and Society , vol.26 , Issue.2 , pp. 161-191
    • Tomkins, C.1
  • 149
    • 15844368697 scopus 로고    scopus 로고
    • Critical themes in electronic commerce research: A meta-analysis
    • Wareham, J.; Zheng, J.G.; and Straub, D. Critical themes in electronic commerce research: A meta-analysis. Journal of Information Technology, 20, 1 (2005), 1-19
    • (2005) Journal of Information Technology , vol.20 , Issue.1 , pp. 1-19
    • Wareham, J.1    Zheng, J.G.2    Straub, D.3
  • 150
    • 0033249247 scopus 로고    scopus 로고
    • The structure of optimal trust: Moral and strategic implications
    • Wicks, A.C.; Berman, S.L.; and Jones, T.M. The structure of optimal trust: Moral and strategic implications. Academy of Management Review, 24, 1 (1999), 99-116
    • (1999) Academy of Management Review , vol.24 , Issue.1 , pp. 99-116
    • Wicks, A.C.1    Berman, S.L.2    Jones, T.M.3
  • 151
    • 0001822595 scopus 로고    scopus 로고
    • An empirical investigation of the factors affecting data warehousing
    • Wixom, B.H., and Watson, H.J. An empirical investigation of the factors affecting data warehousing. MIS Quarterly, 25, 1 (2001), 17-41
    • (2001) MIS Quarterly , vol.25 , Issue.1 , pp. 17-41
    • Wixom, B.H.1    Watson, H.J.2
  • 152
    • 79951835992 scopus 로고    scopus 로고
    • Effects of perceived interactivity, perceived Web assurance and disposition to trust on initial online trust
    • Wu, G.; Hu, X.; and Wu, Y. Effects of perceived interactivity, perceived Web assurance and disposition to trust on initial online trust. Journal of Computer-Mediated Communication, 16, 1 (2010), 1-26
    • (2010) Journal of Computer-Mediated Communication , vol.16 , Issue.1 , pp. 1-26
    • Wu, G.1    Hu, X.2    Wu, Y.3
  • 153
    • 0002472115 scopus 로고
    • A critical review of consumer satisfaction
    • V.A. Zeithaml (ed Chicago: American Marketing Association
    • Yi, Y. A critical review of consumer satisfaction. In V.A. Zeithaml (ed.), Review of Marketing. Chicago: American Marketing Association, 1990, pp. 68-123
    • (1990) Review of Marketing , pp. 68-123
    • Yi, Y.1
  • 154
    • 2442538190 scopus 로고    scopus 로고
    • What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty
    • Yi, Y., and La, S. What influences the relationship between customer satisfaction and repurchase intention?. Investigating the effects of adjusted expectations and customer loyalty. Psychology & Marketing, 21, 5 (2004), 351-373
    • (2004) Psychology & Marketing , vol.21 , Issue.5 , pp. 351-373
    • Yi, Y.1    La, S.2
  • 155
    • 0038335685 scopus 로고    scopus 로고
    • The antecedents and consequences of trust in online-purchase decisions
    • Yoon, S.J. The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Advertising, 16, 2 (2002), 47-63
    • (2002) Journal of Interactive Advertising , vol.16 , Issue.2 , pp. 47-63
    • Yoon, S.J.1
  • 156
    • 44249118847 scopus 로고    scopus 로고
    • Dynamics of trust revision: Using health infomediaries
    • spring
    • Zahedi, F.M., and Song, J. Dynamics of trust revision: Using health infomediaries. Journal of Management Information Systems, 24, 4 (spring 2008), 225-248
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 225-248
    • Zahedi, F.M.1    Song, J.2
  • 158
    • 79960703433 scopus 로고    scopus 로고
    • Repurchase intention in B2C e-commerce-A relationship quality perspective
    • Zhang, Y.; Fang, Y.; Wei, K.K.; Ramsey, E.; McCole, P.; and Chen, H. Repurchase intention in B2C e-commerce-A relationship quality perspective. Information & Management, 48, 6 (2011), 192-200
    • (2011) Information & Management , vol.48 , Issue.6 , pp. 192-200
    • Zhang, Y.1    Fang, Y.2    Wei, K.K.3    Ramsey, E.4    McCole, P.5    Chen, H.6


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.