How presentation flaws affect perceived site quality, trust, and intention to purchase from an online store

Journal of Management Information Systems

Volumn 22, Issue 3, 2005, Pages 56-95

  Everard, Andrea ^a   Galletta, Dennis F ^b  

^a UNIVERSITY OF DELAWARE   (United States)

^b UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

Intention to purchase; Trust in e commerce; Web site credibility; Web site presentation flaws; Web site quality

Indexed keywords

ONLINE SEARCHING; ONLINE SYSTEMS; PURCHASING; WEBSITES;

WEB SITE CREDIBILITY; WEB SITE PRESENTATION FLAWS; WEB SITE QUALITY;

ELECTRONIC COMMERCE;

EID: 33748583750     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/mis0742-1222220303     Document Type: Article

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