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Journal of the Academy of Marketing Science
Volumn 25, Issue 1, 1997, Pages 4-17
Modeling the determinants of customer satisfaction for business-to-business professional services
Author keywords

[No Author keywords available]
Indexed keywords

EID: 0031540051     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1007/BF02894505     Document Type: Article
Times cited : (476)
References (4)
  • 1
    • 0001603538 scopus 로고
    • Towards an understanding of inequity
    • Adams, J. Stacy. 1965. "Towards an Understanding of Inequity." Journal of Abnormal and Social Psychology 67 (October): 422-436.
    • (1965) Journal of Abnormal and Social Psychology , vol.67 , Issue.OCTOBER , pp. 422-436
    • Stacy, A.J.1
  • 2
    • 0002122931 scopus 로고
    • Industrial purchasing: An empirical exploration of the buyclass framework
    • Anderson, Erin, Wujin Chu, and Barton Weitz. 1987. "Industrial Purchasing: An Empirical Exploration of the Buyclass Framework." Journal of Marketing 51 (July): 71-86.
    • (1987) Journal of Marketing , vol.51 , Issue.JULY , pp. 71-86
    • Anderson, E.1    Chu, W.2    Weitz, B.3
  • 3
    • 33947416798 scopus 로고
    • Cross-category variation in customer satisfaction and retention
    • Anderson, Eugene W. 1994. "Cross-Category Variation in Customer Satisfaction and Retention." Marketing Letters 5(1): 19-30.
    • (1994) Marketing Letters , vol.5 , Issue.1 , pp. 19-30
    • Anderson, E.W.1
  • 4
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Spring
    • _ and Mary W. Sullivan. 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms." Marketing Science 12 (Spring): 125-143.
    • (1993) Marketing Science , vol.12 , pp. 125-143
    • Sullivan, M.W.1

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.