Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration

Information Systems Research

Volumn 20, Issue 2, 2009, Pages 237-257

  Kim, Dan J ^a   Ferrin, Donald L ^b   Raghav Rao, H ^c  

^a UNIVERSITY OF HOUSTON CLEAR LAKE   (United States)

^b SINGAPORE MANAGEMENT UNIVERSITY   (Singapore)

^c UNIVERSITY AT BUFFALO   (United States)

Author keywords

Consumer satisfaction; E loyalty; Expectation confirmation theory; Extended valence framework; Purchase and repurchase intentions in B2C e commerce; Trust in e commerce

Indexed keywords

COMMERCE; ELECTRONIC COMMERCE; SALES;

CONSUMER SATISFACTIONS; E-LOYALTY; EXPECTATION CONFIRMATION THEORY; EXTENDED VALENCE FRAMEWORK; REPURCHASE INTENTION;

CONSUMER BEHAVIOR;

EID: 67649557443     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.1080.0188     Document Type: Article

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