메뉴 건너뛰기




Volumn 24, Issue 4, 2008, Pages 225-248

Dynamics of trust revision: Using health infomediaries

Author keywords

Agency theory; Change in trust beliefs; Emotional trust; Information integration theory; Satisfaction; Trust attitude

Indexed keywords

DYNAMIC MODELS; HEALTH CARE; ONLINE SEARCHING; STATISTICAL METHODS; WEBSITES;

EID: 44249118847     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222240409     Document Type: Article
Times cited : (166)

References (64)
  • 1
    • 0000355356 scopus 로고
    • Integration theory and attitude change
    • Anderson, N.H. Integration theory and attitude change. Psychological Review, 78, 3 (1971),171-206.
    • (1971) Psychological Review , vol.78 , Issue.3 , pp. 171-206
    • Anderson, N.H.1
  • 2
    • 44249128819 scopus 로고    scopus 로고
    • Anderson, N.H. A cognitive theory of judgment and decision. In N.H. Anderson (ed.), Contributions to Information Integration Theory, I. Cognition. Hillsdale, NJ: Lawrence Erlbaum, 1991, pp. 105-144.
    • Anderson, N.H. A cognitive theory of judgment and decision. In N.H. Anderson (ed.), Contributions to Information Integration Theory, Volume I. Cognition. Hillsdale, NJ: Lawrence Erlbaum, 1991, pp. 105-144.
  • 3
    • 0041766201 scopus 로고    scopus 로고
    • Customer satisfaction in virtual environments: A study of online investing
    • Balasubramanian, S.; Konana, P.; and Menon, N. Customer satisfaction in virtual environments: A study of online investing. Management Science, 49, 7 (2003), 871-889.
    • (2003) Management Science , vol.49 , Issue.7 , pp. 871-889
    • Balasubramanian, S.1    Konana, P.2    Menon, N.3
  • 4
    • 4243159210 scopus 로고
    • Significance tests and goodness of fit in the analysis of covariance structures
    • Bentler, P.M., and Bonnett, D.G. Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88, 3 (1980), 588-606.
    • (1980) Psychological Bulletin , vol.88 , Issue.3 , pp. 588-606
    • Bentler, P.M.1    Bonnett, D.G.2
  • 5
    • 0002057980 scopus 로고
    • Agency relationships in marketing: A review of the implications and applications of agency and related theories
    • Bergen, M.; Dutta, S.; and Walker, O.C., Jr. Agency relationships in marketing: A review of the implications and applications of agency and related theories. Journal of Marketing, 56, 3 (1992),1-24.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 1-24
    • Bergen, M.1    Dutta, S.2    Walker Jr., O.C.3
  • 7
    • 0036607748 scopus 로고    scopus 로고
    • Bhattacherjee, A. Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19, 1 (Summer 2002), 211-24 1.
    • Bhattacherjee, A. Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19, 1 (Summer 2002), 211-24 1.
  • 8
    • 84965695389 scopus 로고
    • Toward understanding and measuring conditions of trust: Evolution of conditions of trust inventory
    • Butler, J.K. Toward understanding and measuring conditions of trust: Evolution of conditions of trust inventory. Journal of Management, 17, 3 (1991), 643-663.
    • (1991) Journal of Management , vol.17 , Issue.3 , pp. 643-663
    • Butler, J.K.1
  • 9
    • 0002028129 scopus 로고    scopus 로고
    • Information specificity and environmental scanning: An economic perspective
    • Choudhury, V., and Sampler, J.L. Information specificity and environmental scanning: An economic perspective. MIS Quarterly, 21, 1 (1997), 25-53.
    • (1997) MIS Quarterly , vol.21 , Issue.1 , pp. 25-53
    • Choudhury, V.1    Sampler, J.L.2
  • 10
    • 0037368865 scopus 로고    scopus 로고
    • The DeLone and McLean model of information systems success: A ten-year update
    • Spring
    • DeLone, W., and McLean, E. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19, 4 (Spring 2003), 9-30.
    • (2003) Journal of Management Information Systems , vol.19 , Issue.4 , pp. 9-30
    • DeLone, W.1    McLean, E.2
  • 11
    • 0036738975 scopus 로고    scopus 로고
    • Antecedents of B2C channel satisfaction and preference validating e-commerce metrics
    • Devaraj, S.; Fan, M.; and Kohli, R. Antecedents of B2C channel satisfaction and preference validating e-commerce metrics. Information Systems Research, 13, 3 (2002), 316-333.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 316-333
    • Devaraj, S.1    Fan, M.2    Kohli, R.3
  • 12
    • 39749168688 scopus 로고    scopus 로고
    • What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyalty in the financial service industry
    • Floh, A., and Trieblmaier, H. What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyalty in the financial service industry. Journal of Electronic Commerce Research, 7, 2 (2006), 97-110.
    • (2006) Journal of Electronic Commerce Research , vol.7 , Issue.2 , pp. 97-110
    • Floh, A.1    Trieblmaier, H.2
  • 13
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., and Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 1 (1981), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 14
    • 0033423162 scopus 로고    scopus 로고
    • The different role of satisfaction, trust, and commitment in consumer relationships
    • Garbarino, E., and Johnson, M.S. The different role of satisfaction, trust, and commitment in consumer relationships. Journal of Marketing, 63, 2 (1999), 70-87.
    • (1999) Journal of Marketing , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 15
    • 0034413987 scopus 로고    scopus 로고
    • E-commerce: The role of trust and familiarity
    • Gefen, D. E-commerce: The role of trust and familiarity. Omega, 28, 6 (2000), 725-737.
    • (2000) Omega , vol.28 , Issue.6 , pp. 725-737
    • Gefen, D.1
  • 16
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: An integrated model
    • Gefen, D.; Karahanna, E.; and Straub, D. Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27, 1 (2003), 51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.3
  • 17
    • 0001178032 scopus 로고    scopus 로고
    • Structural equation modeling and regression: Guidelines for research practice
    • Gefen, D.; Straub, D.; and Boudreau, M. Structural equation modeling and regression: Guidelines for research practice. Communications of the AIS, 4, 7 (2000), 1-79.
    • (2000) Communications of the AIS , vol.4 , Issue.7 , pp. 1-79
    • Gefen, D.1    Straub, D.2    Boudreau, M.3
  • 18
    • 0011559187 scopus 로고    scopus 로고
    • E-commerce and the information market
    • Grover, V., and Teng, J.C.T. E-commerce and the information market. Communications of the ACM, 44, 4 (2001), 79-86.
    • (2001) Communications of the ACM , vol.44 , Issue.4 , pp. 79-86
    • Grover, V.1    Teng, J.C.T.2
  • 19
    • 34547164203 scopus 로고    scopus 로고
    • Effects of consumer perceptions on brand experience on the Web: Brand familiarity, satisfaction, and brand trust
    • Ha, H.U., and Perks, H. Effects of consumer perceptions on brand experience on the Web: Brand familiarity, satisfaction, and brand trust. Journal of Consumer Behavior 4, 6 (2005), 438-452.
    • (2005) Journal of Consumer Behavior , vol.4 , Issue.6 , pp. 438-452
    • Ha, H.U.1    Perks, H.2
  • 21
    • 0038640472 scopus 로고    scopus 로고
    • When subordinates become IT contractors: Persistent managerial expectation in IT outsourcing
    • Ho, V.T.; Ang, S.; and Straub, D. When subordinates become IT contractors: Persistent managerial expectation in IT outsourcing. Information Systems Research, 14, 1 (2003), 66-86.
    • (2003) Information Systems Research , vol.14 , Issue.1 , pp. 66-86
    • Ho, V.T.1    Ang, S.2    Straub, D.3
  • 22
    • 0006062916 scopus 로고
    • Order effects in belief updating: The belief-adjustment model
    • Hogarth, R.M., and Einhorn, H.J. Order effects in belief updating: The belief-adjustment model. Cognitive Psychology, 24, 1 (1992), 1-55.
    • (1992) Cognitive Psychology , vol.24 , Issue.1 , pp. 1-55
    • Hogarth, R.M.1    Einhorn, H.J.2
  • 23
    • 67650706330 scopus 로고    scopus 로고
    • Cut-off criteria for fit indexes in covariance matrix analysis: Conventional criteria versus new alternatives
    • Hu, L., and Bentler, P.M. Cut-off criteria for fit indexes in covariance matrix analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1 (1999), 1-55.
    • (1999) Structural Equation Modeling , vol.6 , Issue.1 , pp. 1-55
    • Hu, L.1    Bentler, P.M.2
  • 25
    • 9144229160 scopus 로고    scopus 로고
    • Toward contextualized. theories of trust:The role of trust in global virtual teams
    • Jarvenpaa, S.L.; Shaw, T.R.; and Staples, D.S. Toward contextualized. theories of trust:The role of trust in global virtual teams. Information Systems Research, 15, 3 (2004), 250-267.
    • (2004) Information Systems Research , vol.15 , Issue.3 , pp. 250-267
    • Jarvenpaa, S.L.1    Shaw, T.R.2    Staples, D.S.3
  • 27
    • 0002304557 scopus 로고
    • The effects of audit task on evidence integration and belief revision
    • Kerr, D.S., and Ward, D.D. The effects of audit task on evidence integration and belief revision. Behavioral Research in Accounting, 6 (1994), 21-42.
    • (1994) Behavioral Research in Accounting , vol.6 , pp. 21-42
    • Kerr, D.S.1    Ward, D.D.2
  • 28
    • 27644576745 scopus 로고    scopus 로고
    • Understanding customer trust in agent-mediated electronic commerce, Web-mediated electronic commerce, and traditional commerce
    • Komiak, SX, and Benbasat, I. Understanding customer trust in agent-mediated electronic commerce, Web-mediated electronic commerce, and traditional commerce. Information Technology and Management, 5, 1-2 (2004), 181-207.
    • (2004) Information Technology and Management , vol.5 , Issue.1-2 , pp. 181-207
    • Komiak, S.X.1    Benbasat, I.2
  • 29
    • 33745029067 scopus 로고    scopus 로고
    • The digital health-care revolution: Empowering health consumers
    • May-June
    • Leaffer, T. The digital health-care revolution: Empowering health consumers. Futurist, 40, 3 (May-June 2006), 53-57.
    • (2006) Futurist , vol.40 , Issue.3 , pp. 53-57
    • Leaffer, T.1
  • 30
    • 0001997475 scopus 로고    scopus 로고
    • Developing and maintaining trust in work relationships
    • R.M. Kramer and T.R. Tyler eds, Thousand Oaks, CA: Sage
    • Lewicki, R.J., and Bunker, B.B. Developing and maintaining trust in work relationships. In R.M. Kramer and T.R. Tyler (eds.), Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage, 1996, pp. 114-139.
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 114-139
    • Lewicki, R.J.1    Bunker, B.B.2
  • 31
    • 0036607126 scopus 로고    scopus 로고
    • The influence of multimedia in improving the comprehension of organizational information
    • Summer
    • Lim, K., and Benbasat, I. The influence of multimedia in improving the comprehension of organizational information. Journal of Management Information Systems, 19, 1 (Summer 2002), 99-127.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 99-127
    • Lim, K.1    Benbasat, I.2
  • 32
    • 33750378849 scopus 로고    scopus 로고
    • Do I trust you online, and if so, will I buy? An empirical study of two trust-building strategies
    • Fall
    • Lim, K.; Sia, C.; Lee, M.K.O.; and Benbasat, I. Do I trust you online, and if so, will I buy? An empirical study of two trust-building strategies. Journal of Management Information Systems, 23, 2 (Fall 2006), 233-266.
    • (2006) Journal of Management Information Systems , vol.23 , Issue.2 , pp. 233-266
    • Lim, K.1    Sia, C.2    Lee, M.K.O.3    Benbasat, I.4
  • 33
    • 0034172589 scopus 로고    scopus 로고
    • The theoretical model of differential social attributions toward computing technology: When metaphor becomes the model
    • Marakas, G.M.; Johnson, R.D.; and Palmer, J. The theoretical model of differential social attributions toward computing technology: When metaphor becomes the model. International Journal of Human-Computer Studies, 52, 4 (2000), 719-750.
    • (2000) International Journal of Human-Computer Studies , vol.52 , Issue.4 , pp. 719-750
    • Marakas, G.M.1    Johnson, R.D.2    Palmer, J.3
  • 34
    • 0033241307 scopus 로고    scopus 로고
    • The effect of the performance appraisal system on trust for management: A field quasi-experiment
    • Mayer, R.G., and Davis, J.H. The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 84i, 1 (1999), 123-136.
    • (1999) Journal of Applied Psychology , vol.84 i , Issue.1 , pp. 123-136
    • Mayer, R.G.1    Davis, J.H.2
  • 36
    • 0036737350 scopus 로고    scopus 로고
    • A measurement of Web-customer satisfaction: An expectation and disconfirmation approach
    • McKinney, V; Yoon, K.; and Zahedi, F.M. A measurement of Web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13, 3 (2002), 296-315.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 296-315
    • McKinney, V.1    Yoon, K.2    Zahedi, F.M.3
  • 38
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • McKnight, D.H.; Choudhury, V.; and Kacmar, C. Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13, 3 (2002), 334-359.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 40
    • 3142749319 scopus 로고    scopus 로고
    • Building and sustaining buyer-seller relationships in mature industrial markets
    • Narayandas, D., and Rangan, K. Building and sustaining buyer-seller relationships in mature industrial markets. Journal of Marketing, 68, 3 (2004), 63-73.
    • (2004) Journal of Marketing , vol.68 , Issue.3 , pp. 63-73
    • Narayandas, D.1    Rangan, K.2
  • 41
    • 33749347189 scopus 로고    scopus 로고
    • Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior
    • Pavlou, PA., and Fygenson, M. Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly, 30, 1 (2006), 115-143.
    • (2006) MIS Quarterly , vol.30 , Issue.1 , pp. 115-143
    • Pavlou, P.A.1    Fygenson, M.2
  • 42
    • 2442676514 scopus 로고    scopus 로고
    • Building effective online marketplace with institution-based trust
    • Pavlou, P.A., and Gefen, D. Building effective online marketplace with institution-based trust. Information Systems Research, 15, 1 (2004), 37-59.
    • (2004) Information Systems Research , vol.15 , Issue.1 , pp. 37-59
    • Pavlou, P.A.1    Gefen, D.2
  • 43
    • 33847764616 scopus 로고    scopus 로고
    • Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective
    • Pavlou, P.A.; Liang, H.; and Xue, Y. Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective. MIS Quarterly, 31, 2 (2007), 105-136.
    • (2007) MIS Quarterly , vol.31 , Issue.2 , pp. 105-136
    • Pavlou, P.A.1    Liang, H.2    Xue, Y.3
  • 44
    • 84985759571 scopus 로고
    • Tax professionals belief revision: The effects of information presentation sequence, client preference, and domain experience
    • Pei, B.K.W.; Reckers, P.M.J.; and Wyndelts, R.W. Tax professionals belief revision: The effects of information presentation sequence, client preference, and domain experience. Decision Sciences, 23, 1 (1992), 175-199.
    • (1992) Decision Sciences , vol.23 , Issue.1 , pp. 175-199
    • Pei, B.K.W.1    Reckers, P.M.J.2    Wyndelts, R.W.3
  • 45
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, S.; MacKenzie, B.; Lee, J.Y.; and Podsakoff, N.P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 5 (2003), 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, S.1    MacKenzie, B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 46
    • 0031536343 scopus 로고    scopus 로고
    • The sale managers as a role model: Effects on trust, job satisfaction, and performance of salespeople
    • Rich, G.A. The sale managers as a role model: Effects on trust, job satisfaction, and performance of salespeople. Journal of Academy of Marketing Science, 25, 4 (1997), 319-328.
    • (1997) Journal of Academy of Marketing Science , vol.25 , Issue.4 , pp. 319-328
    • Rich, G.A.1
  • 49
    • 0009265407 scopus 로고    scopus 로고
    • Social influence, social interaction, and social psychology in the study of trust
    • Schoolman, F.D.; Mayer, R.C.; and Davis, J.H. Social influence, social interaction, and social psychology in the study of trust. Academy of Management Review, 21, 2 (1996), 337-379.
    • (1996) Academy of Management Review , vol.21 , Issue.2 , pp. 337-379
    • Schoolman, F.D.1    Mayer, R.C.2    Davis, J.H.3
  • 50
    • 0031482189 scopus 로고    scopus 로고
    • Respecification and extension of the DeLone and McLean model of IS success
    • Seddon, P.B. Respecification and extension of the DeLone and McLean model of IS success. Information Research Journal, 8, 3 (1997), 240-253.
    • (1997) Information Research Journal , vol.8 , Issue.3 , pp. 240-253
    • Seddon, P.B.1
  • 52
    • 24644516223 scopus 로고    scopus 로고
    • Agency and trust mechanisms in consumer satisfaction and loyalty judgments
    • Singh, J., and Sirdeshmukh, D. Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28, 1 (2000), 150-167.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 150-167
    • Singh, J.1    Sirdeshmukh, D.2
  • 53
    • 0031539651 scopus 로고    scopus 로고
    • The effects of organizational differences and trust on the effectiveness of selling partner relationships
    • Smith, J.B., and Barclay, D.W. The effects of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Marketing, 61, 1 (1997), 3-21.
    • (1997) Journal of Marketing , vol.61 , Issue.1 , pp. 3-21
    • Smith, J.B.1    Barclay, D.W.2
  • 54
    • 25144467018 scopus 로고    scopus 로고
    • A theoretical approach to Web design in e-commerce: Belief reinforcement model
    • Song, J., and Zahedi. F.M. A theoretical approach to Web design in e-commerce: Belief reinforcement model. Management Science, 51, 8 (2005), 1219-1235.
    • (2005) Management Science , vol.51 , Issue.8 , pp. 1219-1235
    • Song, J.1    Zahedi, F.M.2
  • 55
    • 33846810148 scopus 로고    scopus 로고
    • Trust in health infomediaries
    • Song, J., and Zahedi, F.M. Trust in health infomediaries. Decision Support Systems, 43, 2 (2007),390-407.
    • (2007) Decision Support Systems , vol.43 , Issue.2 , pp. 390-407
    • Song, J.1    Zahedi, F.M.2
  • 56
    • 0033071035 scopus 로고    scopus 로고
    • Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature
    • Swan, J.E.; Bowers, M.R.; and Richardson, D.L. Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature. Journal of Business Research, 44, 2 (1999), 93-107.
    • (1999) Journal of Business Research , vol.44 , Issue.2 , pp. 93-107
    • Swan, J.E.1    Bowers, M.R.2    Richardson, D.L.3
  • 57
    • 0003019171 scopus 로고    scopus 로고
    • Empirical evaluation of the revised technology acceptance model
    • Szajna, B. Empirical evaluation of the revised technology acceptance model. Management Science, 42, 1 (1996), 85-92.
    • (1996) Management Science , vol.42 , Issue.1 , pp. 85-92
    • Szajna, B.1
  • 58
    • 0039033228 scopus 로고    scopus 로고
    • Performance and satisfaction in adaptive Websites: An experiment in searches within a task-adaptive Website
    • Te'eni, D., and Feldman, R. Performance and satisfaction in adaptive Websites: An experiment in searches within a task-adaptive Website. Journal of the AIS, 2, 3 (2001), 1-28.
    • (2001) Journal of the AIS , vol.2 , Issue.3 , pp. 1-28
    • Te'eni, D.1    Feldman, R.2
  • 60
    • 33846232867 scopus 로고    scopus 로고
    • Trust in and adoption of online recommendation agents
    • Wang, W., and Benbasat, I. Trust in and adoption of online recommendation agents. Journal of the AIS, 6, 3 (2005), 72-101.
    • (2005) Journal of the AIS , vol.6 , Issue.3 , pp. 72-101
    • Wang, W.1    Benbasat, I.2
  • 61
    • 0033249247 scopus 로고    scopus 로고
    • The structure of optimal trust: Moral and strategic implications
    • Wicks, A.C.; Berman, S.L.; and Jones, T.M. The structure of optimal trust: Moral and strategic implications. Academy of Management Review, 24, 1 (1999), 99-116.
    • (1999) Academy of Management Review , vol.24 , Issue.1 , pp. 99-116
    • Wicks, A.C.1    Berman, S.L.2    Jones, T.M.3
  • 62
    • 0035536556 scopus 로고    scopus 로고
    • In whom we trust: Group membership as an affective context for trust development
    • Williams, M. In whom we trust: Group membership as an affective context for trust development. Academy of Management Review, 26, 3 (2001), 377-396.
    • (2001) Academy of Management Review , vol.26 , Issue.3 , pp. 377-396
    • Williams, M.1
  • 63
    • 18944367029 scopus 로고    scopus 로고
    • R A theoretical integration of user satisfaction and technology acceptance
    • Wixom, B.H., and Todd, R A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16, 1 (2005), 85-102.
    • (2005) Information Systems Research , vol.16 , Issue.1 , pp. 85-102
    • Wixom, B.H.1    Todd2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.