A confirmation perspective on perceived service quality

Journal of Services Marketing

Volumn 20, Issue 4, 2006, Pages 219-232

  Hamer, Lawrence O ^a  

^a DEPAUL UNIVERSITY   (United States)

Author keywords

Customer services quality; Expectation; Perception; Services marketing

Indexed keywords

EID: 33746653053     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610674571     Document Type: Article

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