Dynamic nature of trust in virtual teams

Journal of Strategic Information Systems

Volumn 11, Issue 3-4, 2002, Pages 187-213

  Kanawattanachai, Prasert ^a   Yoo, Youngjin ^b  

^a CHULALONGKORN UNIVERSITY   (Thailand)

^b CASE WESTERN RESERVE UNIVERSITY   (United States)

Author keywords

Business simulation; Mutual trust; Virtual teams

Indexed keywords

EID: 84867999992     PISSN: 09638687     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0963-8687(02)00019-7     Document Type: Article

References (59)

1. R Bhattacharya, T.M Devinney, and M.M Pillutla A formal model of trust based on outcomes Academy of Management Review 23 3 1998 459 472
2. M Biggs Assessing risks today will leave corporate leaders well-prepared for the future of work InfoWorld September 2000 http://www.infoworld.com/ articles/op/xml/00/90/25/000925opbiggs.xml
3. S.D Boon, and J.G Holmes The dynamics of interpersonal trust: resolving uncertainty in the face of risk R.A Hinde, J Groebel, Cooperation and Prosocial Behavior 1991 Cambridge University Press Cambridge, England 190 211
4. J Bray, and S Maxwell Multivariate Analysis of Variance 1985 Sage Newbury, CA
5. J.K.J Butler Trust expectations, information sharing, climate of trust, and negotiation effectiveness and efficacy Group and Organization Management 24 2 1999 217 238
6. J.A Cannon-Bowers, E Salas, and S Converse Shared mental models in expert team decision making N.J Castellan, Individual and Group Decision Making: Current Issues 1993 Lawrence Elbaum Associates Hillsdale, NJ 221 246
7. J Cook, and T Wall New work attitude measures of trust, organizational commitment and personal need non-fulfilment Journal of Occupational Psychology 53 1 1980 39 52
8. C.B Crisp, and S.L Jarvenpaa Academy of Management Meeting, Toronto Academy of Management Meeting, Toronto 2000
9. G DeSanctis, and P Monge Introduction to the special issue: communication processes for virtual organizations Organizational Science 10 6 1999 693 703
10. M Deutsch Trust and suspicion Journal of Conflict Resolution 2 4 1958 265 279
11. K.T Dirks The effects of interpersonal trust on work group performance Journal of Applied Psychology 84 3 1999 445 455
12. J.W Driscoll Trust and participation in organizational decision making as predictors of satisfaction Academy of Management Journal 21 1 1978 44 56
13. C Fornell, and D Larcker Evaluating structural equation models with unobservable variables and measurement error Journal of Marketing Research 18 1981 39 50
14. J.J Gabarro The development of trust, influence, and expectations A.G Athos, J.J Gabarro, Interpersonal Behavior: Communication and Understanding in relationships 1978 Prentice-Hall Englewood Cliffs, NJ
15. J.M George Personality, affect, and behavior in groups Journal of Applied Psychology 75 1990 107 116
16. R.T Golembiewski, and M McConkie The centrality of interpersonal trust in group process C.L Cooper, Theories of Group Processes 1975 Wiley New York 131 185
17. S.G Goto To trust or not to trust: situational and dispositional determinants Social Behavior and Personality 24 2 1996 119 131
18. S.G Green The Annual Meeting of the American Educational Research Associate, Boston, MA The Annual Meeting of the American Educational Research Associate, Boston, MA 1990
19. F Hartman Teams and team building R.C Dorf, The Technology Management Handbook 1999 CRC Press/IEEE Press Boca Raton, FL 8 12
20. S.R Hiltz, K Johnson, and M Turoff Experiments in group decision making, designated humand leaders and statistical feedback in computerized conferences Journal of Management Information Systems 8 1986 81 108
21. G Hofstede The cultural relativity of organizational practices and theories Journal of International Business Studies 14 2 1983 75 89
22. Holden, R.K., 1990. An exploratory study of trust in buyer-seller relationships. Unpublished doctoral dissertation, Boston University.
23. L Huemer, G von Krogh, and J Roos Knowledge and the concept of trust G von Krogh, J Roos, D Kleine, Knowing in Firms: Understanding, Managing and Measuring knowledge 1998 Sage London 123 145
24. C.S Iacono, and S Weisband Proceedings of the thirtieth Hawaii International Conference On System Sciences, Hawaii Proceedings of the thirtieth Hawaii International Conference On System Sciences, Hawaii January 1997
25. L.R James Aggregation bias in estimates of perceptual agreement Journal of Applied Psychology 67 2 1982 219 229
26. L.R James, R.G Demaree, and G Wolf Estimating within-group interrater reliability with and without response bias Journal of Applied Psychology 69 1984 85 98
27. S.L Jarvenpaa, and D.E Leidner Communication and trust in global virtual team Organization Science 10 6 1999 791 865
28. T Kayworth, and D.E Leidner The global virtual manager: a prescription for success European Management Journal 18 2 2000 183 194
29. D.A Kenny, and L la Voie Separating individual and group effects Journal of Personality and Social Psychology 48 2 1985 339 348
30. S Kiesler, J Siegel, and T.W McGuire Social psychological aspects of computer-mediated communication American Psychologist 39 10 1984 1123 1134
31. A.L Kristof, K.G Brown, H.P Simps, and K.A Smith M.M Beyerlein, D.A Johnson, S.T Beyerlein, Advances in Interdisciplinary Studies of Work Teams Advances in Interdisciplinary Studies of Work Teams vol. 2 1995 Jossey-Bass San Francisco 229 253
32. R.J Lewicki, and B.B Bunker Trust in relationships: a model of development and decline (H.C. 1995, Trans.) B.B Bunker, J.Z Rubin, Conflict, Cooperation, and Justice: Essays Inspired by the Work of Morton Deutsch 1995 Jossey-Bass San Francisco 133 173
33. J.D Lewis, and A Weigert Trust as a social reality Social Forces 63 4 1985 967 985
34. J Lipnack, and J Stamps Virtual Teams: Reaching Across Space, Time and Organizations with Technology 1997 Wiley New York
35. J Lipnack, and J Stamps Virtual Teams: People Working Across Boundaries with Technology 2nd ed. 2000 Wiley New York
36. N Luhmann Trust and Power 1979 Wiley New York
37. A Majchrzak, R.E Rice, A Malhotra, N King, and S Ba Technology adaptation: the case of computer-supported inter-organizational virtual team MIS Quarterly 24 4 2000 569 600
38. A Malhotra, A Majchrzak, R Carman, and V Lott Radical innovation without collocation: a case study at Boeing-Rocketdyne MIS Quarterly 25 2 2001 229 250
39. R.C Mayer, J.H Davis, and F.D Schoorman An integration model of organizational trust Academy of Management Review 20 3 1995 709 734
40. M.L Maznevski, and K.M Chudoba Bridging space over time: global virtual team dynamics and effectiveness Organization Science 11 5 2000 473 492
41. D.J McAllister Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations Academy of Management Journal 38 1 1995 24 59
42. J.E McGrath Groups: Interaction and Performance 1984 Prentice-Hall Englewood Cliffs, NJ
43. D.H McKnight, and N.L Chervany AIS 2000, California AIS 2000, California 2000
44. D.H McKnight, L.L Cummings, and N.L Chervany Initial trust formation in new organizational relationships Academy of Management Review 23 3 1998 473 490
45. D Meyerson, K.E Weick, and R.M Kramer Swift trust and temporary groups R.M Kramer, T.R Tyler, Trust in Organizations: Frontiers of theory and Research 1996 Sage Thousand Oaks, CA 166 195
46. M O'Hara-Devereaux, and R Johansen Global work: Bridging Distance, Culture, and Time 1994 Jossey-Bass San Francisco, CA
47. C Parks, R Henager, and S Scamahorn Trust and reactions to messages of intent in social dilemmas Journal of Conflict Resolution 40 1 1996 134 151
48. Pearce, J.L., Sommer, S.M., Morris, A., Frideger, M., 1992. A configurational approach to interpersonal relations: profiles of workplace social relations and task interdependence. Working paper #OB092015, Graduate School of Management, University of California at Irvine.
49. J.K Rempel, J.G Holmes, and M.P Zanna Trust in close relationships Journal of Personality and Social Psychology 49 1 1985 95 112
50. K.H Roberts, and C.A O'Reilly Failures in upward communication in organizations: three possible culprits Academy of Management Journal 17 1974 205 215
51. J.B Rotter Interpersonal trust, trustworthiness, and gullibility American Psychologist 35 1 1980 1 7
52. B Schlenker, B Helm, and J Tedeschi The effects of personality and situational variables on behavioral trust Journal of Personality and Social Psychology 25 1973 419 427
53. J.B Smith, and D Barclay The effects of organizational differences and trust on the effectiveness of selling partner relationships Journal of Marketing 61 1 1997 3 21
54. R.M Sorrentino, J.G Holmes, S.E Hanna, and A Sharp Uncertainty orientation and trust in close relationships: individual differences in cognitive styles Journal of Personality and Social Psychology 68 2 1995 314 327
55. L Sproull, and S Kiesler Reducing social context cues: electronic mail in organizational communication Management Science 32 11 1986 1492 1512
56. J Stevens Applied Multivariate Statistics for the Social Sciences 3rd ed. 1996 Lawrence Erlbaum Associates Mahwah, NJ
57. J.B Walther Relational aspects of computer-mediated communication: experimental observations over time Organization Science 6 2 1995 186 203
58. D.E Zand Trust and managerial problem solving Administrative Science Quarterly 17 2 1972 229 239
59. T Zimmer The impact of Watergate on the public's trust in people and confidence in the mass media Social Science Quarterly 59 1972 743 751