-
1
-
-
41649112685
-
Structural equation modelling in practice. A review and recommended two-step approach
-
Anderson J., Gerbing D. Structural equation modelling in practice. A review and recommended two-step approach. Psychological Bulletin 1988, 103(3):411-423.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.1
Gerbing, D.2
-
2
-
-
84866401943
-
When 3+3 does not equal 5+1 - New insights into the measurement of industrial customer satisfaction
-
Austen V., Herbst U., Bertels V. When 3+3 does not equal 5+1 - New insights into the measurement of industrial customer satisfaction. Industrial Marketing Management 2012, 41:973-983.
-
(2012)
Industrial Marketing Management
, vol.41
, pp. 973-983
-
-
Austen, V.1
Herbst, U.2
Bertels, V.3
-
3
-
-
84855297514
-
Specification, evaluation and interpretation of structural equation models
-
Bagozzi R.P., Yi Y. Specification, evaluation and interpretation of structural equation models. Journal of the Academy of Marketing Science 2012, 40:8-34.
-
(2012)
Journal of the Academy of Marketing Science
, vol.40
, pp. 8-34
-
-
Bagozzi, R.P.1
Yi, Y.2
-
4
-
-
84859444398
-
Multi-dimensional analysis of perceived switching costs
-
Barroso C., Picón A. Multi-dimensional analysis of perceived switching costs. Industrial Marketing Management 2012, 41:531-543.
-
(2012)
Industrial Marketing Management
, vol.41
, pp. 531-543
-
-
Barroso, C.1
Picón, A.2
-
6
-
-
0037262420
-
Consumer switching costs: A typology, antecedents, and consequences
-
Burnham A.T., Freis J.K., Mahajan V. Consumer switching costs: A typology, antecedents, and consequences. Journal of the Academy of Marketing Science 2003, 31(2):109-126.
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, Issue.2
, pp. 109-126
-
-
Burnham, A.T.1
Freis, J.K.2
Mahajan, V.3
-
7
-
-
34848896630
-
The validity of the SERVQUAL and SERVPERF scales - A meta-analytic view of 17years of research across five continents
-
Carrillat F.A., Jaramillo F., Mulki J.P. The validity of the SERVQUAL and SERVPERF scales - A meta-analytic view of 17years of research across five continents. International Journal of Service Industry Management 2007, 18:472-490.
-
(2007)
International Journal of Service Industry Management
, vol.18
, pp. 472-490
-
-
Carrillat, F.A.1
Jaramillo, F.2
Mulki, J.P.3
-
8
-
-
77955077816
-
Service quality, trust, commitment and service differentiation
-
Chenet P., Dagger T., O'Sullivan D. Service quality, trust, commitment and service differentiation. Journal of Services Marketing 2010, 24:336-346.
-
(2010)
Journal of Services Marketing
, vol.24
, pp. 336-346
-
-
Chenet, P.1
Dagger, T.2
O'Sullivan, D.3
-
9
-
-
84859441485
-
Exploring the impact of trust and relational embeddedness in e-marketplaces: An empirical study in Taiwan
-
Chien S.-H., Chen Y.-H., Hsu C.-Y. Exploring the impact of trust and relational embeddedness in e-marketplaces: An empirical study in Taiwan. Industrial Marketing Management 2012, 41(3):460-468.
-
(2012)
Industrial Marketing Management
, vol.41
, Issue.3
, pp. 460-468
-
-
Chien, S.-H.1
Chen, Y.-H.2
Hsu, C.-Y.3
-
10
-
-
77952694228
-
B2B e-marketplaces: An e-marketing framework for B2B e-commerce
-
Chong K.W., Shafaghi M., Wooleston C., Lui V. B2B e-marketplaces: An e-marketing framework for B2B e-commerce. Marketing Intelligence and Planning 2010, 28:310-329.
-
(2010)
Marketing Intelligence and Planning
, vol.28
, pp. 310-329
-
-
Chong, K.W.1
Shafaghi, M.2
Wooleston, C.3
Lui, V.4
-
11
-
-
84992933551
-
Service quality and marketing performance in business-to-business markets: Exploring the mediating role of client satisfaction
-
Chumpitaz R., Paparoidamis N.G. Service quality and marketing performance in business-to-business markets: Exploring the mediating role of client satisfaction. Managing Service Quality 2004, 14:235-248.
-
(2004)
Managing Service Quality
, vol.14
, pp. 235-248
-
-
Chumpitaz, R.1
Paparoidamis, N.G.2
-
12
-
-
84858855149
-
Uncovering the real effect of switching costs on the satisfaction-loyalty association: The critical role of involvement and relationship benefits
-
Dagger T.S., David M.E. Uncovering the real effect of switching costs on the satisfaction-loyalty association: The critical role of involvement and relationship benefits. European Journal of Marketing 2012, 46:447-468.
-
(2012)
European Journal of Marketing
, vol.46
, pp. 447-468
-
-
Dagger, T.S.1
David, M.E.2
-
13
-
-
0002829174
-
Free competition and the optimum amount of fraud
-
Darby M.R., Karni E. Free competition and the optimum amount of fraud. Journal of Law and Economics 1973, 16:67-88.
-
(1973)
Journal of Law and Economics
, vol.16
, pp. 67-88
-
-
Darby, M.R.1
Karni, E.2
-
14
-
-
33644560049
-
Organisational factors affecting Internet technology adoption
-
Del Aguila-Obra A.R., Padilla-Melendez A. Organisational factors affecting Internet technology adoption. Internet Research 2006, 16:94-110.
-
(2006)
Internet Research
, vol.16
, pp. 94-110
-
-
Del Aguila-Obra, A.R.1
Padilla-Melendez, A.2
-
17
-
-
0041914372
-
An analysis of the factors affecting the adoption of the Internet in the UK retail sector
-
Doherty N., Ellis-Chadwick F., Hart C. An analysis of the factors affecting the adoption of the Internet in the UK retail sector. Journal of Business Research 2003, 56:887-897.
-
(2003)
Journal of Business Research
, vol.56
, pp. 887-897
-
-
Doherty, N.1
Ellis-Chadwick, F.2
Hart, C.3
-
18
-
-
84986037610
-
Testing the SERVQUAL scale in the business-to-business sector: The case of ocean freight shipping service
-
Durvasula S., Lysonski S., Mehta C. Testing the SERVQUAL scale in the business-to-business sector: The case of ocean freight shipping service. Journal of Services Marketing 1999, 13:132-150.
-
(1999)
Journal of Services Marketing
, vol.13
, pp. 132-150
-
-
Durvasula, S.1
Lysonski, S.2
Mehta, C.3
-
19
-
-
84862110709
-
Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage
-
Edward M., Sahadev S. Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage. Asia Pacific Journal of Marketing and Logistics 2011, 23:327-345.
-
(2011)
Asia Pacific Journal of Marketing and Logistics
, vol.23
, pp. 327-345
-
-
Edward, M.1
Sahadev, S.2
-
20
-
-
34347375325
-
Maintaining customer relationships in high credence services
-
Eisingerich A.B., Bell S.J. Maintaining customer relationships in high credence services. Journal of Services Marketing 2007, 21:252-262.
-
(2007)
Journal of Services Marketing
, vol.21
, pp. 252-262
-
-
Eisingerich, A.B.1
Bell, S.J.2
-
21
-
-
49949095504
-
E-strategy in the UK retail grocery sector: A resource based analysis
-
Ellis-Chadwick F., Doherty N., Anastasakis L. E-strategy in the UK retail grocery sector: A resource based analysis. Managing Service Quality 2007, 17(6):702-722.
-
(2007)
Managing Service Quality
, vol.17
, Issue.6
, pp. 702-722
-
-
Ellis-Chadwick, F.1
Doherty, N.2
Anastasakis, L.3
-
22
-
-
0031225351
-
Strategy and the economics of information
-
Evans P.B., Wurster T.S. Strategy and the economics of information. Harvard Business Review 1997, Sept-Oct, 75(5):70-82.
-
(1997)
Harvard Business Review
, vol.75
, Issue.5
, pp. 70-82
-
-
Evans, P.B.1
Wurster, T.S.2
-
25
-
-
34247368208
-
Self-generated validity and other effects of measurements on belief, attitude, intention, and behavior
-
Feldman J.M., Lynch J. Self-generated validity and other effects of measurements on belief, attitude, intention, and behavior. Journal of Applied Psychology 1988, 73(3):421-435.
-
(1988)
Journal of Applied Psychology
, vol.73
, Issue.3
, pp. 421-435
-
-
Feldman, J.M.1
Lynch, J.2
-
26
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 28(1):39-50.
-
(1981)
Journal of Marketing Research
, vol.28
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
27
-
-
13244256919
-
The service quality-loyalty relationship in retail services: Does commitment matter?
-
Fullerton G. The service quality-loyalty relationship in retail services: Does commitment matter?. Journal of Retailing and Consumer Services 2005, 12:99-111.
-
(2005)
Journal of Retailing and Consumer Services
, vol.12
, pp. 99-111
-
-
Fullerton, G.1
-
28
-
-
33744824916
-
Service validity and service reliability of search, experience and credence services: A scenario study
-
Galetzka M., Verhoeven J.W.M., Pruyn A.T.H. Service validity and service reliability of search, experience and credence services: A scenario study. International Journal of Service Industry Management 2006, 17:271-283.
-
(2006)
International Journal of Service Industry Management
, vol.17
, pp. 271-283
-
-
Galetzka, M.1
Verhoeven, J.W.M.2
Pruyn, A.T.H.3
-
29
-
-
70349617017
-
The moderating influence of client sophistication on relationships within business-to-business credence service markets
-
Garry T., Harwood T. The moderating influence of client sophistication on relationships within business-to-business credence service markets. The Journal of Business and Industrial Marketing 2009, 24:380-388.
-
(2009)
The Journal of Business and Industrial Marketing
, vol.24
, pp. 380-388
-
-
Garry, T.1
Harwood, T.2
-
30
-
-
0010443030
-
Economic and social satisfaction: Measurement and relevance to marketing channel relationships
-
Geyskens I., Steenkamp J.B.E.M. Economic and social satisfaction: Measurement and relevance to marketing channel relationships. Journal of Retailing 2000, 76:11-32.
-
(2000)
Journal of Retailing
, vol.76
, pp. 11-32
-
-
Geyskens, I.1
Steenkamp, J.B.E.M.2
-
33
-
-
29044445317
-
Measuring service quality in B2B services: An evaluation of the SERVQUAL scale vis-á-vis the INDSERV scale
-
Gounaris S. Measuring service quality in B2B services: An evaluation of the SERVQUAL scale vis-á-vis the INDSERV scale. Journal of Services Marketing 2005, 19:421-435.
-
(2005)
Journal of Services Marketing
, vol.19
, pp. 421-435
-
-
Gounaris, S.1
-
34
-
-
77951468001
-
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
-
Gounaris S., Dimitriadis S., Stathakopoulos V. An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping. Journal of Services Marketing 2010, 24:142-156.
-
(2010)
Journal of Services Marketing
, vol.24
, pp. 142-156
-
-
Gounaris, S.1
Dimitriadis, S.2
Stathakopoulos, V.3
-
35
-
-
39749160410
-
Customer perceived value in B-to-B service relationships: Investigating the importance of corporate reputation
-
Hansen H., Samuelsen B.M., Silseth P.R. Customer perceived value in B-to-B service relationships: Investigating the importance of corporate reputation. Industrial Marketing Management 2008, 37:206-217.
-
(2008)
Industrial Marketing Management
, vol.37
, pp. 206-217
-
-
Hansen, H.1
Samuelsen, B.M.2
Silseth, P.R.3
-
36
-
-
33751569966
-
Vendor consideration and switching behaviour for buyers in high-technology markets
-
Heide J.B., Weiss A.M. Vendor consideration and switching behaviour for buyers in high-technology markets. Journal of Marketing 1995, 59(3):30-43.
-
(1995)
Journal of Marketing
, vol.59
, Issue.3
, pp. 30-43
-
-
Heide, J.B.1
Weiss, A.M.2
-
37
-
-
84855789956
-
What are the factors that affect innovation in growing SMEs?
-
Heimonen T. What are the factors that affect innovation in growing SMEs?. European Journal of Innovation Management 2012, 15:122-144.
-
(2012)
European Journal of Innovation Management
, vol.15
, pp. 122-144
-
-
Heimonen, T.1
-
38
-
-
0035585327
-
Examining the impact of destructive acts in marketing channel relationships
-
Hibbard J.D., Kumar N., Stern N.W. Examining the impact of destructive acts in marketing channel relationships. Journal of Marketing 2001, 38:55-61.
-
(2001)
Journal of Marketing
, vol.38
, pp. 55-61
-
-
Hibbard, J.D.1
Kumar, N.2
Stern, N.W.3
-
39
-
-
0742324142
-
A study of the impacts of service quality on relationship quality in search-experience-credence services
-
Hsieh Y.C., Hiang S.-T. A study of the impacts of service quality on relationship quality in search-experience-credence services. Total Quality Management 2004, 15:43-58.
-
(2004)
Total Quality Management
, vol.15
, pp. 43-58
-
-
Hsieh, Y.C.1
Hiang, S.-T.2
-
40
-
-
39749159243
-
Electronic data interchange and small organizations: Adoption and impact of technology
-
Iacovou C.I., Benbasat I., Dexter A.S. Electronic data interchange and small organizations: Adoption and impact of technology. MIS Quarterly 1995, 19:465-485.
-
(1995)
MIS Quarterly
, vol.19
, pp. 465-485
-
-
Iacovou, C.I.1
Benbasat, I.2
Dexter, A.S.3
-
41
-
-
0037028467
-
Why customers stay: Measuring the underlying dimensions of services switching costs and managing their differential outcomes
-
Jones M.A., Mothersbaugh D.L., Beatty S.E. Why customers stay: Measuring the underlying dimensions of services switching costs and managing their differential outcomes. Journal of Business Research 2002, 55:441-450.
-
(2002)
Journal of Business Research
, vol.55
, pp. 441-450
-
-
Jones, M.A.1
Mothersbaugh, D.L.2
Beatty, S.E.3
-
42
-
-
34247256788
-
The positive and negative effects of switching costs on relational outcomes
-
Jones M.A., Reynolds K.E., Mothersbaugh D.L., Beatty S.E. The positive and negative effects of switching costs on relational outcomes. Journal of Service Research 2007, 9:335-355.
-
(2007)
Journal of Service Research
, vol.9
, pp. 335-355
-
-
Jones, M.A.1
Reynolds, K.E.2
Mothersbaugh, D.L.3
Beatty, S.E.4
-
43
-
-
63849329626
-
Understanding dynamics between initial trust and usage intentions of mobile banking
-
Kim M.G., Shin B.S., Lee H.G. Understanding dynamics between initial trust and usage intentions of mobile banking. Information Systems Journal 2009, 19:283-311.
-
(2009)
Information Systems Journal
, vol.19
, pp. 283-311
-
-
Kim, M.G.1
Shin, B.S.2
Lee, H.G.3
-
44
-
-
0035479369
-
A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework
-
Kuan K.K.Y., Chau P.Y.K. A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework. Information Management 2001, 38(8):507-521.
-
(2001)
Information Management
, vol.38
, Issue.8
, pp. 507-521
-
-
Kuan, K.K.Y.1
Chau, P.Y.K.2
-
45
-
-
39049119730
-
Alternative measures of service quality: A review
-
Ladhari R. Alternative measures of service quality: A review. Managing Service Quality 2008, 18:65-86.
-
(2008)
Managing Service Quality
, vol.18
, pp. 65-86
-
-
Ladhari, R.1
-
46
-
-
71849089416
-
Assessing and managing employees for embracing change: A multiple item scale to measure employee readiness for e-business
-
Lai J.Y., Ong C.Z. Assessing and managing employees for embracing change: A multiple item scale to measure employee readiness for e-business. Technovation 2010, 30(1):76-85.
-
(2010)
Technovation
, vol.30
, Issue.1
, pp. 76-85
-
-
Lai, J.Y.1
Ong, C.Z.2
-
47
-
-
37549009837
-
Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships
-
Leonidou L.C., Talias M.A., Leonidou C.N. Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships. Industrial Marketing Management 2008, 37:92-103.
-
(2008)
Industrial Marketing Management
, vol.37
, pp. 92-103
-
-
Leonidou, L.C.1
Talias, M.A.2
Leonidou, C.N.3
-
48
-
-
84855945247
-
A holistic framework for trust in online transactions
-
Li F., Pienkowski D., Moorsel A.V., Smith C. A holistic framework for trust in online transactions. International Journal of Management Reviews 2011, 14:85-103.
-
(2011)
International Journal of Management Reviews
, vol.14
, pp. 85-103
-
-
Li, F.1
Pienkowski, D.2
Moorsel, A.V.3
Smith, C.4
-
49
-
-
79960063345
-
The role of technology readiness in self-service technology acceptance
-
Lin C.J.-S., Chang H.-C. The role of technology readiness in self-service technology acceptance. Managing Service Quality 2011, 21:424-444.
-
(2011)
Managing Service Quality
, vol.21
, pp. 424-444
-
-
Lin, C.J.-S.1
Chang, H.-C.2
-
50
-
-
33748986377
-
The role of technology readiness in customers' perception and adoption of self-service technologies
-
Lin C.J.-S., Hsieh C. The role of technology readiness in customers' perception and adoption of self-service technologies. International Journal of Service Industry Management 2006, 17:497-517.
-
(2006)
International Journal of Service Industry Management
, vol.17
, pp. 497-517
-
-
Lin, C.J.-S.1
Hsieh, C.2
-
51
-
-
33846070118
-
The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies
-
Lin C.J.-S., Hsieh C. The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies. Computers in Human Behavior 2007, 23:1597-1615.
-
(2007)
Computers in Human Behavior
, vol.23
, pp. 1597-1615
-
-
Lin, C.J.-S.1
Hsieh, C.2
-
52
-
-
84874155975
-
Exploring switching behaviour of US mobile service customers
-
Malhotra A., Malhotra C.K. Exploring switching behaviour of US mobile service customers. Journal of Services Marketing 2013, 27:13-24.
-
(2013)
Journal of Services Marketing
, vol.27
, pp. 13-24
-
-
Malhotra, A.1
Malhotra, C.K.2
-
53
-
-
0036737236
-
Developing and validating trust measures for e-commerce: An integrative typology
-
McKnight H.D., Choudhury V., Kacmar C. Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research 2002, 13:334-359.
-
(2002)
Information Systems Research
, vol.13
, pp. 334-359
-
-
McKnight, H.D.1
Choudhury, V.2
Kacmar, C.3
-
54
-
-
0041413085
-
The influence of technology anxiety on consumer use and experiences with self-service technologies
-
Meuter M.L., Ostrom A.L., Bitner M.J., Roundtree R. The influence of technology anxiety on consumer use and experiences with self-service technologies. Journal of Business Research 2003, 56:899-906.
-
(2003)
Journal of Business Research
, vol.56
, pp. 899-906
-
-
Meuter, M.L.1
Ostrom, A.L.2
Bitner, M.J.3
Roundtree, R.4
-
55
-
-
21344497678
-
Using industrial key informants: Some guidelines
-
Mitchell V. Using industrial key informants: Some guidelines. Journal of the Market Research Society 1994, 36(2):139-144.
-
(1994)
Journal of the Market Research Society
, vol.36
, Issue.2
, pp. 139-144
-
-
Mitchell, V.1
-
56
-
-
50449087299
-
Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context
-
Molinari L.K., Abratt R., Dion P. Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context. Journal of Services Marketing 2008, 22(5):363-375.
-
(2008)
Journal of Services Marketing
, vol.22
, Issue.5
, pp. 363-375
-
-
Molinari, L.K.1
Abratt, R.2
Dion, P.3
-
57
-
-
33749316921
-
Adding clicks to bricks: A case study of e-commerce adoption by a Catalan small retailer
-
Molla A., Heeks R., Balcells I. Adding clicks to bricks: A case study of e-commerce adoption by a Catalan small retailer. European Journal of Information Systems 2006, 15:424-438.
-
(2006)
European Journal of Information Systems
, vol.15
, pp. 424-438
-
-
Molla, A.1
Heeks, R.2
Balcells, I.3
-
58
-
-
84884595871
-
-
Forester Research Inc., Cambridge, MA, USA
-
Mulpuru S. US online retail forecast, 2011 to 2016: Ecommerce tops €200billion in 2011 2011, Forester Research Inc., Cambridge, MA, USA.
-
(2011)
US online retail forecast, 2011 to 2016: Ecommerce tops €200billion in 2011
-
-
Mulpuru, S.1
-
60
-
-
72949102626
-
Technological collaboration: Bridging the innovation gap between small and large firms
-
Nieto M.J., Santamaría L. Technological collaboration: Bridging the innovation gap between small and large firms. Journal of Small Business Management 2010, 48:44-69.
-
(2010)
Journal of Small Business Management
, vol.48
, pp. 44-69
-
-
Nieto, M.J.1
Santamaría, L.2
-
61
-
-
78049497748
-
Understanding e-business adoption across industries in European countries
-
Oliveira T., Martins M.F. Understanding e-business adoption across industries in European countries. Industrial Management and Data Systems 2010, 110(9):1337-1354.
-
(2010)
Industrial Management and Data Systems
, vol.110
, Issue.9
, pp. 1337-1354
-
-
Oliveira, T.1
Martins, M.F.2
-
63
-
-
82555197073
-
A longitudinal examination of internet-based consumer service system usage in small companies
-
Palmer D.W., Ellinger A.E., Allaway A., D'Sousa G. A longitudinal examination of internet-based consumer service system usage in small companies. The Journal of Business and Industrial Marketing 2012, 27:29-40.
-
(2012)
The Journal of Business and Industrial Marketing
, vol.27
, pp. 29-40
-
-
Palmer, D.W.1
Ellinger, A.E.2
Allaway, A.3
D'Sousa, G.4
-
64
-
-
0036400385
-
Can price dispersion in online markets be explained by differences in e-tailer service quality?
-
Pan X., Ratchford B.T., Shanker V. Can price dispersion in online markets be explained by differences in e-tailer service quality?. Journal of the Academy of Marketing Science 2002, 30:433-445.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, pp. 433-445
-
-
Pan, X.1
Ratchford, B.T.2
Shanker, V.3
-
65
-
-
84990328528
-
Technology readiness index (TRI): A multiple-item scale to measure readiness to embrace new technologies
-
Parasuraman A. Technology readiness index (TRI): A multiple-item scale to measure readiness to embrace new technologies. Journal of Service Research 2000, 2(4):307-321.
-
(2000)
Journal of Service Research
, vol.2
, Issue.4
, pp. 307-321
-
-
Parasuraman, A.1
-
66
-
-
84867928512
-
Institution-based trust in interorganizational exchange relationships: The role of online B2B marketplaces on trust formation
-
Pavlou P.A. Institution-based trust in interorganizational exchange relationships: The role of online B2B marketplaces on trust formation. The Journal of Strategic Information Systems 2002, 11(3-4):215-243.
-
(2002)
The Journal of Strategic Information Systems
, vol.11
, Issue.3-4
, pp. 215-243
-
-
Pavlou, P.A.1
-
67
-
-
2442676514
-
Building effective online marketplaces with institution-based trust
-
Pavlou P.A., Gefen D. Building effective online marketplaces with institution-based trust. Information Systems Research 2004, 15:37-59.
-
(2004)
Information Systems Research
, vol.15
, pp. 37-59
-
-
Pavlou, P.A.1
Gefen, D.2
-
68
-
-
34248203154
-
Improving firm positioning through enhanced offerings and buyer-seller relationships
-
Pennttinen E., Palmer J. Improving firm positioning through enhanced offerings and buyer-seller relationships. Industrial Marketing Management 2007, 36:552-564.
-
(2007)
Industrial Marketing Management
, vol.36
, pp. 552-564
-
-
Pennttinen, E.1
Palmer, J.2
-
69
-
-
0141907688
-
Common method variance in behavioral research: A critical review of the literature and recommended remedies
-
Podsakoff P.M., MacKenzie S.B., Lee J.Y., Podsakoff N.P. Common method variance in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 2003, 88(5):879-903.
-
(2003)
Journal of Applied Psychology
, vol.88
, Issue.5
, pp. 879-903
-
-
Podsakoff, P.M.1
MacKenzie, S.B.2
Lee, J.Y.3
Podsakoff, N.P.4
-
70
-
-
84970235764
-
Self-reports in organizational research: Problems and prospects
-
Podsakoff P.M., Organ D.W. Self-reports in organizational research: Problems and prospects. Journal of Management 1986, 12(4):531-544.
-
(1986)
Journal of Management
, vol.12
, Issue.4
, pp. 531-544
-
-
Podsakoff, P.M.1
Organ, D.W.2
-
71
-
-
67349206145
-
The antitrust implications of electronic business-to-business marketplaces
-
Pressey A.D., Ashton J.K. The antitrust implications of electronic business-to-business marketplaces. Industrial Marketing Management 2009, 38:468-476.
-
(2009)
Industrial Marketing Management
, vol.38
, pp. 468-476
-
-
Pressey, A.D.1
Ashton, J.K.2
-
72
-
-
84865220274
-
Measuring Internet retail service quality using E-S-QUAL
-
Rafiq M., Lu X., Fulford H. Measuring Internet retail service quality using E-S-QUAL. Journal of Marketing Management 2012, 28:1159-1173.
-
(2012)
Journal of Marketing Management
, vol.28
, pp. 1159-1173
-
-
Rafiq, M.1
Lu, X.2
Fulford, H.3
-
73
-
-
10644272511
-
Trust in inter-organisational exchanges: A case study in business to business electronic commerce
-
Ratnasingam P. Trust in inter-organisational exchanges: A case study in business to business electronic commerce. Decision Support Systems 2005, 39:525-544.
-
(2005)
Decision Support Systems
, vol.39
, pp. 525-544
-
-
Ratnasingam, P.1
-
74
-
-
33751538353
-
Relationship quality as a predictor of B2B customer loyalty
-
Rauyruen P., Miller K.E. Relationship quality as a predictor of B2B customer loyalty. Journal of Business Research 2007, 60:21-31.
-
(2007)
Journal of Business Research
, vol.60
, pp. 21-31
-
-
Rauyruen, P.1
Miller, K.E.2
-
75
-
-
33845977321
-
Strategic benefits to SMEs from third party web services: An action research analysis
-
Ray A.W., Ray J.J. Strategic benefits to SMEs from third party web services: An action research analysis. The Journal of Strategic Information Systems 2006, 15(4):273-291.
-
(2006)
The Journal of Strategic Information Systems
, vol.15
, Issue.4
, pp. 273-291
-
-
Ray, A.W.1
Ray, J.J.2
-
76
-
-
84986083373
-
Assessing interfirm collaboration/technology investment tradeoffs: The effects of technological readiness and organisational learning
-
Richey R.G., Autry C.W. Assessing interfirm collaboration/technology investment tradeoffs: The effects of technological readiness and organisational learning. International Journal of Logistics Management 2009, 20(1):30-56.
-
(2009)
International Journal of Logistics Management
, vol.20
, Issue.1
, pp. 30-56
-
-
Richey, R.G.1
Autry, C.W.2
-
77
-
-
44849143228
-
Firm technological readiness and complementarity: Capabilities impacting logistics service competency and performance
-
Richey R.G., Daugherty P.J., Roath A.S. Firm technological readiness and complementarity: Capabilities impacting logistics service competency and performance. Journal of Business Logistics 2007, 28(1):195-228.
-
(2007)
Journal of Business Logistics
, vol.28
, Issue.1
, pp. 195-228
-
-
Richey, R.G.1
Daugherty, P.J.2
Roath, A.S.3
-
80
-
-
85089131468
-
Going beyond the product: Defining, designing and delivering customer solutions
-
Sharpe, Armonk, NY, R. Lusch, S.L. Vargo (Eds.)
-
Sawhney M. Going beyond the product: Defining, designing and delivering customer solutions. The service-dominant logic of marketing: Dialog, debate, and directions 2006, 365-380. Sharpe, Armonk, NY. R. Lusch, S.L. Vargo (Eds.).
-
(2006)
The service-dominant logic of marketing: Dialog, debate, and directions
, pp. 365-380
-
-
Sawhney, M.1
-
82
-
-
79960417978
-
A solution business model: Capabilities and management practices for integrated solutions
-
Storbacka K. A solution business model: Capabilities and management practices for integrated solutions. Industrial Marketing Management 2011, 40:699-711.
-
(2011)
Industrial Marketing Management
, vol.40
, pp. 699-711
-
-
Storbacka, K.1
-
83
-
-
10344258646
-
The antecedents and consequences of organisational and personal commitment in business service relationships
-
Tellefsen T., Thomas G.P. The antecedents and consequences of organisational and personal commitment in business service relationships. Industrial Marketing Management 2005, 34(9):23-37.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.9
, pp. 23-37
-
-
Tellefsen, T.1
Thomas, G.P.2
-
85
-
-
84866740559
-
A qualitative investigation of innovation between third party logistics providers and customers
-
Wagner S.M., Sutter R. A qualitative investigation of innovation between third party logistics providers and customers. International Journal of Production Economics 2012, 140:944-958.
-
(2012)
International Journal of Production Economics
, vol.140
, pp. 944-958
-
-
Wagner, S.M.1
Sutter, R.2
-
86
-
-
33847242950
-
The effect of service employees' technology readiness on technology acceptance
-
Walczuch R., Lemmink A., Streukens S. The effect of service employees' technology readiness on technology acceptance. Information Management 2007, 44:206-215.
-
(2007)
Information Management
, vol.44
, pp. 206-215
-
-
Walczuch, R.1
Lemmink, A.2
Streukens, S.3
-
87
-
-
76049084472
-
Does relationship quality matter in e-services? A comparison of online and offline retailing
-
Walsh G., Hennig-Thurau T., Sassenberg K., Bornemann D. Does relationship quality matter in e-services? A comparison of online and offline retailing. Journal of Retailing and Consumer Services 2010, 17:130-142.
-
(2010)
Journal of Retailing and Consumer Services
, vol.17
, pp. 130-142
-
-
Walsh, G.1
Hennig-Thurau, T.2
Sassenberg, K.3
Bornemann, D.4
-
89
-
-
79960401630
-
Customer attitudes of stayers and defectors in B2B services: Are they really different?
-
Williams P., Khan M.S., Ashill N.J., Naumann E. Customer attitudes of stayers and defectors in B2B services: Are they really different?. Industrial Marketing Management 2011, 40:805-815.
-
(2011)
Industrial Marketing Management
, vol.40
, pp. 805-815
-
-
Williams, P.1
Khan, M.S.2
Ashill, N.J.3
Naumann, E.4
-
90
-
-
12444301904
-
Measuring business-to-business professional service quality and its consequences
-
Woo K.S., Ennew C.T. Measuring business-to-business professional service quality and its consequences. Journal of Business Research 2005, 58(9):1178-1185.
-
(2005)
Journal of Business Research
, vol.58
, Issue.9
, pp. 1178-1185
-
-
Woo, K.S.1
Ennew, C.T.2
-
91
-
-
79952489046
-
Small business industrial buyers' price sensitivity: Do service quality dimensions matter in business markets?
-
Zeng F., Yang Z., Li Y., Fam K.-S. Small business industrial buyers' price sensitivity: Do service quality dimensions matter in business markets?. Industrial Marketing Management 2011, 40:395-404.
-
(2011)
Industrial Marketing Management
, vol.40
, pp. 395-404
-
-
Zeng, F.1
Yang, Z.2
Li, Y.3
Fam, K.-S.4
|