Testing the SERVQUAL scale in the business-to-business sector: The case of ocean freight shipping service

Journal of Services Marketing

Volumn 13, Issue 2, 1999, Pages 132-150

  Durvasula, Srinivas ^a   Lysonski, Steven ^b   Mehta, Subhash C ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b MARQUETTE UNIVERSITY   (United States)

Author keywords

Business to business marketing; Freight operations; Service quality; Services marketing; Shipping

Indexed keywords

EID: 84986037610     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049910266040     Document Type: Review

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