Service quality, trust, commitment and service differentiation in business relationships

Journal of Services Marketing

Volumn 24, Issue 5, 2010, Pages 336-346

  Chenet, Pierre ^a   Dagger, Tracey S ^b   O'Sullivan, Don ^c  

^a Bordeaux Ecole de Management   (France)

^b UNIVERSITY OF QUEENSLAND   (Australia)

^c UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Customer satisfaction; Customer services quality; Product differentiation; Relationship marketing; Trust

Indexed keywords

EID: 77955077816     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041011060440     Document Type: Article

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