Measuring Internet retail service quality using E-S-QUAL

Journal of Marketing Management

Volumn 28, Issue 9-10, 2012, Pages 1159-1173

  Rafiq, Mohammed ^a   Lu, Xiaoming ^b   Fulford, Heather ^c  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^b NORTHUMBRIA UNIVERSITY   (United Kingdom)

^c ROBERT GORDON UNIVERSITY   (United Kingdom)

Author keywords

E S QUAL; e service quality; Internet retail service quality

Indexed keywords

EID: 84865220274     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1080/0267257X.2011.621441     Document Type: Article

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